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Hotel Equatorial Penang

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Aerial view
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Premier Room, 1 King Bed | Balcony

Overview of Hotel Equatorial Penang

Hotel Equatorial Penang

5.0 star property
Luxury hotel in Bayan Lepas with 5 restaurants and outdoor pool

8.4/10 Very good

440 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1 Jalan Bukit Jambul, Bayan Lepas, George Town, Penang, 11900

Room options

About this area

What's nearby

  • In Bayan Lepas
  • Queensbay Mall - 11 min drive
  • Penang Hill - 26 min drive
  • KOMTAR - 22 min drive
  • Gurney Drive - 28 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 14 min drive
  • Penang Sentral - 30 min drive
  • Free airport shuttle
  • Free local area shuttle
  • Free shopping centre shuttle

Restaurants

  • Double Good Restaurant - 3 min drive
  • Super Tanker Hawker Center - 3 min drive
  • Aki Pancake - 3 min drive
  • 2f+ Coffee By Yellow House - 3 min drive
  • Ruyi Delights - 4 min drive

About this property

Hotel Equatorial Penang

Located only 4.4 mi (7.1 km) from the airport, Hotel Equatorial Penang offers a free shuttle (available at scheduled times). You can indulge in hot stone massages, facials or aromatherapy, and nada lama, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a fitness centre. Fellow travellers say good things about the pool and helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 413 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Equator Club Lounge
  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Free airport shuttle from 5 AM to 6 PM*

Off-site

  • Free area shuttle
  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Free local shuttle
  • Babysitting services
  • Children's menu

What to do

  • Golf privileges
  • Tennis
  • Fitness classes
  • Racquetball/squash
  • Pool table

Working away

  • 19 meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1989
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 18 holes of golf
  • Golf driving range on site
  • An outdoor pool
  • Spa services
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Lever door handles
  • Phone accessibility kit

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Nada lama – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The View – Overlooking the ocean and golf course, this fine-dining restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open daily.
Kampachi – Overlooking the garden, this restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Golden Phoenix – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner. Open daily.
Nadaba – This poolside bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 200 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 55 for adults and MYR 34 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 150.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Equatorial Hotel
Equatorial Hotel Penang
Equatorial Penang
Equatorial Penang Hotel
Hotel Equatorial
Hotel Equatorial Penang
Hotel Penang Equatorial
Penang Equatorial
Penang Equatorial Hotel
Penang Hotel Equatorial
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas
Hotel Equatorial Penang George Town
Equatorial Penang George Town
Hotel Equatorial Penang Bayan Lepas
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Hotel
Hotel Equatorial Penang George Town
Hotel Equatorial Penang Hotel George Town

Frequently asked questions

Does Hotel Equatorial Penang offer free cancellation for a full refund?
Yes, Hotel Equatorial Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Equatorial Penang?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Equatorial Penang?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel Equatorial Penang?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Equatorial Penang?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Hotel Equatorial Penang?
Yes, a free airport shuttle is available from 5 AM to 6 PM at scheduled times.
What are the check-in and check-out times at Hotel Equatorial Penang?
You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Hotel Equatorial Penang and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics and racquetball/squash. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Hotel Equatorial Penang also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Hotel Equatorial Penang?
Yes, there are 5 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include Wagyu O Japanese Bbq (2.1 mi).

Reviews

8.4

Very good

8.6/10

Cleanliness

8.3/10

Staff & service

8.7/10

Amenities

8.3/10

Property conditions & facilities

Reviews

10/10 Exceptional

Environment is very beautiful and room is very clean
weng joo, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

It would great if the management could seriously look into the compliance of wearing a proper outfit to the pool.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Superb service from the staffs Well maintained Limited Breakfast choice
Sab, 2-night romance trip
Verified Expedia guest review

6/10 Good

Disappointed with the stay
Overall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer “the management having meeting”. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Sukhdev Singh, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tan Nee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Want to pamper yourself ?
Definitely the luxury hotel to go to in Penang....for a retreat ! The beautiful Bkt Jambul Golf course is just " next door " and Kampachi at lower ground serves Japanese cuisine choices including the wonderful wagyu beef !
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean and great ambiance, excellent breakfast buffet! Helpful staffs, loved the jacuzzi beside the swimming pool. Felt very relaxed .
LogineeK, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Muhammad, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Breakfast buffet is excellent, room service is fast and professional; defenately staying there whenever visiting Penang.
7-night trip
Verified Expedia guest review