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FIVE Palm Jumeirah Dubai

5.0 star property
Upmarket beachfront resort with 24-hour fitness, near Nakheel Mall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for FIVE Palm Jumeirah Dubai

6 outdoor pools, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Living area
Terrace/patio

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Electric vehicle charging point
  • Spa
  • Non-smoking
Main amenities
  • Daily housekeeping
  • On a private beach
  • 3 restaurants and 2 poolside bars
  • 6 bars/lounges
  • 6 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness centre
  • Sauna
  • Children's pool
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The price is S$486
includes taxes & fees
20 Jan - 21 January 2025

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for 4 BED | Penthouse Duplex w/Pool

Terrace/patio

4 BED | Penthouse Duplex w/Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
  • 1200 sq m
  • Sea view
  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

View all photos for 2 BED | Serviced Apartment

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

2 BED | Serviced Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • 134 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Luxe Sea View | Double Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxe Sea View | Double Queen

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior | Twin Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior | Twin Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 48 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite | Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite | Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxe Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxe Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for 4 BED | XL Terrace Pool Suite, Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

4 BED | XL Terrace Pool Suite, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 544 sq m
  • Sea view
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

View all photos for 4 BED | Duplex w/Pool

In-room dining

4 BED | Duplex w/Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 250 sq m
  • Resort view
  • Sleeps 8
  • 4 King Beds

View all photos for Luxe 2 Bedroom Suite

Living area

Luxe 2 Bedroom Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 163 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for 4 BED | Duplex w/Pool, Including New Year Gala Dinner & Party

In-room dining

4 BED | Duplex w/Pool, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 249 sq m
  • Resort view
  • Sleeps 8
  • 4 King Beds

View all photos for Luxe 1 Bedroom Suite

View from room

Luxe 1 Bedroom Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 98 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxe 1 Bedroom Suite, Including New Year Gala Dinner & Party

View from room

Luxe 1 Bedroom Suite, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • 79 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite | Sea View, Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite | Sea View, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 53 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior | Double Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior | Double Queen

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 49.6 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Sea View, Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Sea View, Including New Year Gala Dinner & Party

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 37 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 48 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room Including New Year Gala Dinner & Party

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 BED | Serviced Apartment

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

1 BED | Serviced Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • 129 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxe Sea View, Including New Year Gala Dinner & Party

View from room

Luxe Sea View, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for 3 BED | XL Terrace Pool Suite

View from room

3 BED | XL Terrace Pool Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 451 sq m
  • Sea view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for 4 BED | XL Terrace Pool Suite

Terrace/patio

4 BED | XL Terrace Pool Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 495 sq m
  • Sea view
  • Sleeps 9
  • 1 King Bed and 3 Queen Beds

View all photos for 3 BED | XL Terrace Pool Suite, Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

3 BED | XL Terrace Pool Suite, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 452 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for 3 BED | Serviced Apartment, Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

3 BED | Serviced Apartment, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 450 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for 2 BED | Serviced Apartment, Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

2 BED | Serviced Apartment, Including New Year Gala Dinner & Party

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
  • 133 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite

55-inch LED TV with satellite channels, TV

Junior Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 3 BED | Serviced Apartment

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

3 BED | Serviced Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 215 sq m
  • City view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite Including New Year Gala Dinner & Party

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite Including New Year Gala Dinner & Party

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property – evening/night

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Airport transfer
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9.4 out of 10, Exceptional, (1257)
The price is S$551
includes taxes & fees
12 Jan - 13 January 2025
Atlantis, The Palm
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About the area

Map
No. 1 The Palm, Palm Jumeirah, Dubai

What's nearby

  • Nakheel Mall - 17 min walk - 1.4 km
  • Aquaventure - 8 min drive - 6.6 km
  • Skydive Dubai - 10 min drive - 8.0 km
  • Emirates Golf Club - 12 min drive - 9.9 km
  • Marina Beach - 14 min drive - 8.0 km

Getting around

  • Dubai (DXB-Dubai Intl.) - 33 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 38 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 57 min drive
  • Al Ittihad Park Station - 11 min walk
  • Palm Gateway Station - 12 min walk
  • Nakheel Mall Station - 21 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Penthouse at Five Palm Jumeirah Dubai - ‬1 min walk
  • ‪The Penthouse - ‬1 min walk
  • ‪Beach by FIVE - ‬4 min walk
  • ‪Elevate Business Solutions - ‬1 min walk
  • ‪The Delisserie - ‬1 min walk

About this property

FIVE Palm Jumeirah Dubai

FIVE Palm Jumeirah Dubai offers a private beach and puts you near activities such as scuba-diving, snorkelling and waterskiing. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, body wraps and facials. Maiden Shanghai, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a rooftop terrace and a free kid's club. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Al Ittihad Park Station is 11 minutes and Palm Gateway Station is 12 minutes.

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Urdu

At a glance

DONE

Hotel size

    • 470 units
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 21
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free secured, covered on-site valet parking
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • 3 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • 3 coffee shops
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Scuba-diving nearby

Working away

  • Conference space (9688 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness centre
  • 6 outdoor pools
  • Bike parking
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 102
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

Dining

Maiden Shanghai – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
BLVD on ONE – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Cinque – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.
The Delisserie – This coffee shop serves breakfast, lunch, dinner and light fare. Open daily.
The Spa Café – This café serves lunch and light fare. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 124 for adults and AED 65 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AED 200.0 per night

Policies

Long-term renters welcome.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

FIVE Palm Jumeirah Dubai Resort
FIVE Resort
Viceroy Palm Jumeirah Dubai
FIVE Palm Jumeirah Dubai Dubai
FIVE Palm Jumeirah Dubai Resort
FIVE Palm Jumeirah Dubai Resort Dubai

Frequently asked questions

Does FIVE Palm Jumeirah Dubai offer free cancellation for a full refund?
Yes, FIVE Palm Jumeirah Dubai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at FIVE Palm Jumeirah Dubai?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at FIVE Palm Jumeirah Dubai?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at FIVE Palm Jumeirah Dubai?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by FIVE Palm Jumeirah Dubai?
Yes, an airport shuttle is available.
What are the check-in and check-out times at FIVE Palm Jumeirah Dubai?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at FIVE Palm Jumeirah Dubai and nearby?
Have fun with nearby activities such as scuba-diving and waterskiing. Additional recreation on-site includes fitness classes and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 poolside bars and 6 bars. FIVE Palm Jumeirah Dubai also has a private beach and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near FIVE Palm Jumeirah Dubai?
Yes, there are 3 on-site restaurants, featuring Chinese cuisine.
Does FIVE Palm Jumeirah Dubai have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does FIVE Palm Jumeirah Dubai have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around FIVE Palm Jumeirah Dubai like?
FIVE Palm Jumeirah Dubai is a short 1-minute walk from Palm Islands and 17 minutes' walk from Nakheel Mall.

FIVE Palm Jumeirah Dubai Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Fair

Alexandre, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Stay at Five Palm Jumeirah
Excellent experience at this hotel. All the staff greeting you everyday just walking down the hall and asking if you need anything. They go out of their way to not say no to your requests. The property is beautiful and very lively and it seems that many people from outside the hotel visit the pool and beach facilities. It is expensive for sure, but the quality is there.
D, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Raj, 5-night trip
Verified Hotels.com guest review

6/10 Good

Biplab, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great experience
Great hotel with friendly staff and good location - this hotel is not kid / family friendly.
negin, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gareth Gates, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Plamen, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Stuart, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

richard, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Khoa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

GURAY, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service and party atmosphere! The rooms were well appointed and room service was great 24/7. The clubs on site have good music and all the vibes!
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This property was extremely beautiful. Everyone was respectful and treated the guest with respect. I enjoyed my stay overall.
Andrene Latoya, 4-night trip
Verified Orbitz guest review

8/10 Very good

An almost perfect hotel stay in terms of grandeur, space, clean, convenience & lively. All facilities (spa, gym, rooms, penthouse) were great & most staff were fantastic, helpful & friendly. But the Black female host at the FIVE beach restaurant & some of the security were unfriendly & bullish about not letting guests walk through the "dance party" to get to the private beach when the main alleyway was blocked. They made me feel like an intruder when they should have checked the room key for ID or provided a different access from hotel to the beach. Also there is no large swimming pool only spa pools where the IG guests pose for photos. One pool was closed.I won't be put off & will go back & hope for better because the majority of staff were the best I ever met,they deserve the highest praise but they were just let down by a few.
Linda Louise, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rhoma, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel!
Amy, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lisa Yvonne, 7-night trip
Verified Expedia guest review

10/10 Exceptional

keith, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mekdem, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ahmed, 10-night trip
Verified Expedia guest review

8/10 Very good

Sonia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Smooth check in process. Nice hotel
Jelani S Haywood, 4-night family trip
Verified Travelocity guest review

2/10 Poor

The customer service is really bad and the stuff is rude and the pool is dirty
Basma, 1-night trip
Verified Expedia guest review

4/10 Fair

Awful service Restaurants are ridiculously overpriced
harold, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Cindy, 4-night trip
Verified Expedia guest review