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Gem Premier Hotel & Spa

3.5 star property
Luxury hotel with full-service spa, connected to the convention centre, near Hang Gai Street

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Experience the vibrant streets of Hanoi near Hoan Kiem Lake and Hoa Lo Prison Museum at Gem Premier Hotel & Spa. Unwind in style with a sports massage, body wrap, or aromatherapy at Âu Cơ Beauty Spa. Connect to free WiFi and explore the art gallery on site.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Valet parking
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Business centre
  • Area shuttle
  • Beach shuttle
  • Ski shuttle
  • Theme park shuttle

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Living room
  • Premium TV channels

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room, 1 Double or 2 Single Beds

1 bedroom, minibar, in-room safe, individually decorated

Classic Room, 1 Double or 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Premium Double or Twin Room

  • City view
  • 22 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

1 bedroom, minibar, in-room safe, individually decorated

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

1 bedroom, minibar, in-room safe, individually decorated

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Family Room, Non Smoking

1 bedroom, minibar, in-room safe, individually decorated

Family Room, Non Smoking

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Gallery Suite, 1 Queen Bed, Balcony, City View

1 bedroom, minibar, in-room safe, individually decorated

Gallery Suite, 1 Queen Bed, Balcony, City View

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210

What's nearby

  • St. Joseph's Cathedral of Hanoi - 2 min walk - 0.2 km
  • Hoa Lo Prison Museum - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Hang Gai Street - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 19 min walk
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Phở Gà Nguyệt - ‬2 min walk
  • ‪Pasteur Street Brewing Company - ‬3 min walk
  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪Still Color CF 32 Thọ Xương - ‬1 min walk
  • ‪the little plan - ‬1 min walk

About this property

Gem Premier Hotel & Spa

Placing you only steps from St. Joseph's Cathedral of Hanoi, Gem Premier Hotel & Spa features a ski shuttle. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. This luxurious hotel is also within a short 10-minute walk of Hoan Kiem Lake and Hang Gai Street.

At a glance

DONE

Hotel size

    • 39 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 5:30 AM
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
    • This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 3 per cent for credit card payments
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site valet parking (VND 180000 per day)
    • On-site motorhome/coach/lorry parking (fees apply)
    • Limited valet parking on-site
    • Height restrictions apply for on-site parking
    • On-site carport
DONE

Transfers

    • Train station pickup*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
DONE

Off-site

    • Area shuttle within 2 km*
    • Beach shuttle*
    • Ski shuttle*
    • Shopping centre shuttle*
    • Theme park shuttle*

Property amenities

Food and drink

  • Restaurant
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Art gallery on-site
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path to lift

Ski

  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Fireplace
  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Local area shuttle service to the beach, shopping centre, ski area and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of VND 599000 (subject to availability)
  • Late checkout can be arranged for an extra charge of VND 599000 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 399000.0 per day

Parking

  • Valet parking costs VND 180000 per day
  • RV/bus/lorry parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay

Also known as

Gem Premier Hotel Hanoi

Gem Premier Hotel

Hanoi Gem Boutique

Gem Boutique Hotel Hanoi

Gem Boutique Hanoi

Gem Premier Hanoi

Gem Premier

Gem Boutique Hotel

Gem Premier Hotel Spa

Hanoi Gem Boutique Hotel

Gem Premier Hotel & Spa Hotel

Gem Premier Hotel & Spa Hanoi

Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Gem Premier Hotel & Spa offer free cancellation for a full refund?

Yes, Gem Premier Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Gem Premier Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at Gem Premier Hotel & Spa?

Yes. Valet parking costs VND 180000 per day. Parking spaces may be limited. Motorhome/coach/lorry parking is available.

What are the check-in and check-out times at Gem Premier Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM. There's a charge of VND 599000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of VND 599000 (subject to availability). Express check-in and check-out are available.

What is there to do at Gem Premier Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and make the most of other amenities such as spa services.

Are there restaurants at or near Gem Premier Hotel & Spa?

Yes, there's an on-site restaurant.

What's the area around Gem Premier Hotel & Spa like?

Gem Premier Hotel & Spa is located on the boardwalk in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 3 minutes' walk from St. Joseph's Cathedral of Hanoi.

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Reviews

Gem Premier Hotel & Spa Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.2

Staff & service

8.6

Property conditions & facilities

Popular mentions

Room
Location
Shower
Service staff
Running
Luggage
Bathroom
Car
Amenities
Breakfast

Reviews

Verified

8/10 Very good

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
ALEXANDER, 1-night trip
Verified

8/10 Very good

Nice cosy hotel low cost in great location

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Liam, 3-night trip
Verified

6/10 Good

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Dustin, 4-night trip
Verified

4/10 Fair

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
William, 3-night trip
Verified

6/10 Good

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Sara, 1-night trip
Verified

6/10 Good

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Rajanayagam, 3-night trip
Verified

4/10 Fair

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Soleil, 3-night trip
Verified

4/10 Fair

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Lan Anh, 5-night trip
Verified

8/10 Very good

Clean
CHAU, 3-night trip
Verified

10/10 Exceptional

Good 👍
Ahmad, 6-night trip
Verified

8/10 Very good

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
3-night trip
Verified

6/10 Good

I felt like It's just to sleep
Takahiko, 1-night trip
Verified

2/10 Poor

Dirty, noisy, staff never around.
Sam, 4-night trip
Verified

2/10 Poor

It’s a run down, wall in the hole motel. So dirty, dusty and many things broken from shower to outlet, bed, chair, etc. Don’t trust the photos shown, check out the room yourself. Pricey for this crappy motel
Verified

4/10 Fair

The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation.
Teom Neng, 2-night trip
Verified

6/10 Good

This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"
HeeDong, 1-night trip
Verified

6/10 Good

Fine for a night

Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.
Penny, 1-night trip
Verified

6/10 Good

Not a good hotel

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Derrick, 1-night trip
Verified

4/10 Fair

No available rooms

We arrived to be told there were no available rooms despite having pre booked and payed.
Kelsey, 1-night trip
Verified

4/10 Fair

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
1-night trip
Verified

2/10 Poor

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Bruce, 1-night trip
Verified

2/10 Poor

Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there
Martin, 2-night trip
Verified

2/10 Poor

Ok
Danny, 1-night trip
Verified

4/10 Fair

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Pancy, 1-night trip
Verified

6/10 Good

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Kiem duc, 2-night trip