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All properties in Masai, Johor, Malaysia
1 room, 2 adults

Renaissance Johor Bahru Hotel - Masai

4.5-star4.5 stars
Great for families

Good to know

  • Children's pool
  • Theme park(s) nearby
  • WiFi (surcharge)
  • Dry cleaning/laundry service
No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Masai, Johor, 81750, Malaysia

Suburban hotel in Bandar Baru Permas Jaya with 4 restaurants and outdoor pool
  • Free WiFi in lobby
  • Great for families

    Good to know

    • Children's pool
    • Theme park(s) nearby
    • WiFi (surcharge)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • We had some trouble checking in as we made the bookings under 3 different names and had…Mar 19, 2020
  • Good! Mar 6, 2020

Renaissance Johor Bahru Hotel - Masai

More Info: 6823 2342

from S$75
  • Club Room, 1 Double Bed, Non Smoking (Club Level)
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, Pool View
  • Room, 2 Twin Beds, Non Smoking
  • Club Room, 1 King Bed, Non Smoking (Club Level)
  • Room, 1 King Bed, Non Smoking, Bay View
  • Deluxe Room, 1 King Bed, Non Smoking

What’s around Renaissance Johor Bahru Hotel - Masai

Landmarks

  • In Bandar Baru Permas Jaya
  • The Mall - 4.1 mi / 6.7 km
  • KSL City Mall - 4.9 mi / 8 km
  • AEON Tebrau City - 6.7 mi / 10.8 km
  • Komtar JBCC - 7 mi / 11.2 km
  • Johor Bahru City Square - 7.1 mi / 11.5 km
  • Austin Heights Water & Adventure Park - 8.1 mi / 13.1 km
  • Danga Bay - 9.6 mi / 15.4 km

Getting around

  • Johor Bahru (JHB-Senai Intl.) - 25 min drive
  • Changi Airport (SIN) - 37 min drive
  • Singapore (XSP-Seletar) - 35 min drive
  • JB Sentral - 16 min drive

At a glance

Key facts

Hotel size

  • This hotel has 345 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Pool sun loungers
Working away
  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 19493
  • Conference space size (meters) - 1811
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Roll-in shower
  • Lever door handles
Languages Spoken
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe BLD - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Wan Li - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Chocolate Cake Company - This café serves breakfast, lunch, and dinner. Open daily.

Renaissance Johor Bahru Hotel - Masai’s small print

Also known as

  • Hotel Renaissance Johor Bahru
  • Renaissance Johor Bahru Hotel Masai
  • Renaissance Johor Bahru Hotel Hotel Masai
  • Johor Renaissance
  • Renaissance Hotel Johor Bahru
  • Renaissance Johor
  • Renaissance Johor Bahru
  • Renaissance Johor Bahru Hotel
  • Renaissance Johor Bahru Hotel Masai
  • Renaissance Johor Bahru Masai
  • Renaissance Johor Bahru Hotel Hotel

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:30 AM to 9:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott) guidelines.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    Self parking costs MYR 5 per day

    Valet parking costs MYR 30 per day

    Continental breakfast is offered for an extra charge of MYR 60.00 for adults and MYR 30.00 for children (approximately)

    WiFi is available in guestrooms for MYR 50 per day (rates may vary)

    Wired Internet access is available in guestrooms for MYR 50 per day (rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Renaissance Johor Bahru Hotel - Masai

    • Does Renaissance Johor Bahru Hotel offer free cancellation for a full refund?
      Yes, Renaissance Johor Bahru Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Renaissance Johor Bahru Hotel?
      Yes. Self parking costs MYR 5 per day. Valet parking costs MYR 30 per day.
    • Is there a pool at Renaissance Johor Bahru Hotel?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:30 AM to 9:00 PM.
    • Are pets allowed at Renaissance Johor Bahru Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Renaissance Johor Bahru Hotel?
      You can check in from 3 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near Renaissance Johor Bahru Hotel?
      Yes, there are 4 onsite restaurants.
    • What is there to do near Renaissance Johor Bahru Hotel?
      Recommended spots to visit include The Mall (4.1 mi) and KSL City Mall (4.9 mi), along with AEON Tebrau City (6.7 mi) and Komtar JBCC (7 mi).

    Recent reviews

    Fabulous 8.8 From 434 reviews

    Very good 8.0
    Stay was short but good. Bath towels need to be changed as they are quite old and badly stained.
    sg2 night family trip
    Exceptional 10.0
    Though the location of the hotel is at the city center, it is still closer (5.5km) to the Mid Valley SouthKey The Mall. The stay was very comfortable and the breakfast was super good and more variety.
    sg1 night family trip
    Very good 8.0
    Comfortable stay at Renaissance.
    Aslinah, sg1 night trip
    Very good 8.0
    Overall stay is good
    Jennifer, sg2 night family trip
    Exceptional 10.0
    Great hotel and breakfast
    Good location. Area not congested and lots of eateries in the vicinity. Hotel breakfast is of good quality and spread. Value for money.
    Jerry, sg2 night family trip
    Exceptional 10.0
    Awesome Hotel in JB
    Awesome hotel in JB. Location might be a little far but there are great food in the surrounding. Hotel breakfast is one of the best given the variety n quality. Very definitely return to stay.
    Lionel Soh, sg3 night family trip
    Exceptional 10.0
    Would definitely be back!
    Really good stay at the hotel. Has all you need, with nearby eateries and convenient stores. Hotel breakfast has a really good variety, and should not be missed!
    Ji Rui Henry, sg2 night trip
    Exceptional 10.0
    Nice stay
    Quite a fancy hotel situated in JB, and their breakfast buffet is for the win! The spread of food is plenty, staff are motivated and good service.
    Ahmad, sg1 night family trip
    Exceptional 10.0
    Wonderful Experience
    Staff are friendly and helpful. The environment is conducive and quiet. Good security makes us feel safe. Convenient and lots of local foods around the hotel.
    Chin Choon, sg3 night family trip
    Very good 8.0
    Excellence service from hotel staffs
    Goh, sg1 night business trip

    Renaissance Johor Bahru Hotel - Masai

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