See all properties

Garden Palace Hotel Surabaya

4.0 star property
Hotel with spa, near Tunjungan Plaza

Choose dates to view prices

Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
2 bars/lounges, lobby lounge
Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
Living room
Fitness facility
Garden Palace Hotel Surabaya features a nightclub and puts you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights include 2 bars/lounges, a health club and a 24-hour fitness centre.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Airport transfer
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Nightclub
  • Breakfast available
  • Free babysitting
  • Health club
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre

Feel at home (6)

  • Babysitting (free)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Egyptian cotton bed sheets
Memory foam bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Egyptian cotton bed sheets
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Egyptian cotton bed sheets
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Egyptian cotton bed sheets
Memory foam bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

ibis Surabaya City Center

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 80 reviews
The price is S$32
includes taxes & fees
6 Mar - 7 Mar
ibis Surabaya City Center
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

  • Surabaya Plaza Shopping Mall - 4 min walk
  • Submarine Monument - 6 min walk
  • Grand City Surabaya - 10 min walk
  • Tunjungan Plaza - 12 min walk
  • Surabaya Zoo - 5 min drive

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Tandes Station - 9 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Plaza Surabaya - ‬5 min walk
  • ‪Zangrandi Ice Cream - ‬2 min walk
  • ‪Richeese Factory - ‬4 min walk
  • ‪Kartini Restaurant - ‬5 min walk
  • ‪A & W Restaurant Plaza Surabaya - ‬3 min walk

About this property

Garden Palace Hotel Surabaya

Garden Palace Hotel Surabaya features a nightclub and puts you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights include 2 bars/lounges, a health club and a 24-hour fitness centre.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 360 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Free babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Secured uncovered on-site self-parking (IDR 60000 per day; includes in/out privileges)
    • Secured uncovered on-site valet parking (IDR 25000 per day; includes in/out privileges)
    • On-site motorhome/coach/lorry parking (fees apply)
    • On-site parking is limited (max. 10 spaces per unit)
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free babysitting
  • Local/corner shop

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (8608 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • Full-service spa
  • Nightclub
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Premium bedding
  • Memory-foam mattress

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Green House – This restaurant specialises in international cuisine. Open 24 hours.
Ming Court – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.
Vista Jazz – This bistro specialises in international cuisine and serves dinner and light fare.
Curabhaya – This lobby lounge specialises in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas – This bar specialises in international cuisine and only serves light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children up to age 13 costs IDR 250000 (one-way)

Parking

  • Uncovered self-parking costs IDR 60000 per day with in/out privileges
  • Uncovered valet parking costs IDR 25000 per day with in/out privileges
  • RV/bus/lorry parking is available for an extra charge
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
Garden Palace Surabaya
Garden Palace Surabaya Hotel
Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
Garden Palace Hotel Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Does Garden Palace Hotel Surabaya offer free cancellation for a full refund?

Yes, Garden Palace Hotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Garden Palace Hotel Surabaya?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Garden Palace Hotel Surabaya?

Yes. Self-parking costs IDR 60000 per day. Valet parking costs IDR 25000 per day. Parking spaces may be limited. Motorhome/coach/lorry parking is available.

Is an airport shuttle service offered by Garden Palace Hotel Surabaya?

Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one-way.

What are the check-in and check-out times at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Garden Palace Hotel Surabaya and nearby?

Garden Palace Hotel Surabaya has 2 bars, a nightclub and a spa, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near Garden Palace Hotel Surabaya?

Yes, there are 3 on-site restaurants, featuring international cuisine.

What's the area around Garden Palace Hotel Surabaya like?

Garden Palace Hotel Surabaya is in Embong Kaliasin, a short 12-minute walk from Tunjungan Plaza and 4 minutes' walk from Surabaya Plaza Shopping Mall.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jieling, 2-night trip

2/10 Poor

ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
makoto, 1-night trip

4/10 Fair

Great location but not very well maintained
The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
Mia, 1-night trip

8/10 Very good

wordlington, 4-night trip

10/10 Exceptional

Willy, 1-night trip

2/10 Poor

Saad, 3-night trip

4/10 Fair

jonny, 3-night trip

8/10 Very good

Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
4-night trip

6/10 Good

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
3-night trip

8/10 Very good

Good location, need better wifi
Widodo, 1-night trip

6/10 Good

improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Marc, 1-night trip

8/10 Very good

Sufficient for a business trip
Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
4-night trip

8/10 Very good

추천합니다.
직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
5-night trip

8/10 Very good

만족합니다.
전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
YOUNG SUN, 5-night trip

4/10 Fair

潮濕霉味嚴重, not comfortable 設備太過老舊
Evelyn, 5-night trip

10/10 Exceptional

Amazing hotel
Great
1-night trip

8/10 Very good

6-night trip

10/10 Exceptional

Defiantly will stay again
Great
1-night trip

8/10 Very good

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
3-night trip

2/10 Poor

Dirty
Very dirty hotel. Very old and not good place to stay
Njoo Aland, 1-night trip

6/10 Good

Hotel At Great Location Requires Renovation
This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Shahul Hameed, 1-night trip

4/10 Fair

2-night trip

4/10 Fair

Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
3-night trip

8/10 Very good

Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Frankie, 2-night trip

6/10 Good

Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
Kumar, 2-night trip