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Doubletree By Hilton Surabaya

Photo gallery for Doubletree By Hilton Surabaya

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Guest Room, 2 Twin Beds | Select Comfort beds, minibar, in-room safe, individually furnished

Overview of Doubletree By Hilton Surabaya

Doubletree By Hilton Surabaya

4.5 star property
Luxury Surabaya hotel with 1 outdoor pools, connected to the convention centre

9.8/10 Exceptional

17 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
Map
Jl Tunjungan 12 East Java, Surabaya, 60275

Room options

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 49 min drive
  • Surabaya Pasar Turi Station - 18 min walk
  • Surabaya Gubeng Station - 30 min walk
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • Rawon Setan - 6 min walk
  • Uppercut Steakhouse - 6 min walk
  • Sarkies Seafood Restaurant - 6 min walk
  • Rujak Cingur Genteng Durasim - 7 min walk
  • Ayam Goreng President - 8 min walk
Map

About this property

Doubletree By Hilton Surabaya

A great choice for a stay in Surabaya, Doubletree By Hilton Surabaya features a free kids' club and offers an airport shuttle (available 24 hours) for IDR 450000 per vehicle. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a 24-hour health club and a 24-hour fitness centre.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free secured on-site self-parking
  • Secured on-site valet parking (IDR 50000 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle within 3 kilometers

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Hosted evening meals at weekends for a surcharge (reservations required)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Children's games
  • Toys

Working away

  • Business centre
  • 16 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Arcade/games room

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchairs available on site

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • MP3 docking station
  • 43-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Selected Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired Internet for a surcharge
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Koffee Deli & More – On-site lobby lounge.
Cloud 22 Rooftop Bar – This rooftop bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open selected days.
Makan Kitchen – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for IDR 150000 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for IDR 150000 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of IDR 250000 for adults and IDR 125000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle (one-way. Maximum occupancy 4)
  • Train station pick-up and train station drop-off services are offered for an extra charge
  • Hosted evening meal costs IDR 350000

Children & extra beds

  • Rollaway beds are available for IDR 450000.0 per night

Parking

  • Secured valet parking costs IDR 50000 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Guests are provided with hand sanitiser.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

Does Doubletree By Hilton Surabaya offer free cancellation for a full refund?
Yes, Doubletree By Hilton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Doubletree By Hilton Surabaya?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Doubletree By Hilton Surabaya?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Doubletree By Hilton Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Doubletree By Hilton Surabaya?
Yes, there's free self parking.
Is an airport shuttle service offered by Doubletree By Hilton Surabaya?
Yes, an airport shuttle is available. The charge is IDR 450000 per vehicle one-way.
What are the check-in and check-out times at Doubletree By Hilton Surabaya?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Doubletree By Hilton Surabaya and nearby?
Doubletree By Hilton Surabaya has an outdoor pool and a 24-hour health club, as well as an arcade.
Are there restaurants at or near Doubletree By Hilton Surabaya?
Yes, The Koffee Deli & More offers international cuisine. Nearby restaurants include Rawon Setan (6-min walk), Uppercut Steakhouse (6-min walk) and Sarkies Seafood Restaurant (6-min walk).
What's the area around Doubletree By Hilton Surabaya like?
Doubletree By Hilton Surabaya is in the heart of Surabaya, a short 10-minute walk from Tunjungan Plaza and 6 minutes' walk from BG Junction.

Reviews

9.8

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Oo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

janni, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

7.9/10
The hotel building does not look very new but rooms are well maintained. My check-in experience was not a smooth one, the staff initially told me that my booking includes breakfast but subsequently claimed it was a mistake instead. The service is generally okay, we get what we need.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

No regret good hotel
ummu safuha, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff very friendly & breakfast is good.
Bin Osman, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy buen hotel y a un precio muy accesible, nos gusto mucho, solo estuvimos dos noches y no pudimos recorrerlo todo pues teníamos un topar que nos tomo mucho tiempo, pero lo poco que vimos nos gusto mucho, hay un mall ahi cerca a unos 10 min caminando también muy grande y con opciones de todo.
Arturo, 2-night romance trip
Verified Orbitz guest review

8/10 Very good

Everything was nice.
Siti, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Worth for money
nice bed, love the pillows, great selection for breakfast..polite and friendly staff, and located in very strategic area of Surabaya
Jeff Kristianto, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazed by the hospitality, they offered me smoking room when i asked where the smoking area that close to my room which i never expected before as they dont sell smoking room option online.
Maria, 1-night romance trip
Verified Expedia guest review