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Four Points by Sheraton Surabaya

Photo gallery for Four Points by Sheraton Surabaya

Exterior
Outdoor pool, pool umbrellas, pool loungers
Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, desk
Restaurant
Restaurant

Overview of Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya

4.0 star property
4-star Surabaya hotel with outdoor pool, connected to the convention centre

9.2/10 Superb

218 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

Guests rated this location 9.7/10 - Exceptional

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • 8 meeting rooms
  • Airport shuttle
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 1 min drive

Getting around

  • Surabaya (SUB-Juanda) - 41 min drive
  • Tandes Station - 13 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 1 min walk
  • Thai Street Restaurant - 2 min walk
  • Wee Nam Kee Chicken Rice - 3 min walk
  • Haidilao Hot Pot - 1 min walk
  • Starbucks - 1 min walk
Map

About this property

Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya offers an airport shuttle (available 24 hours) for IDR 490000 per person one-way. Guests can take a dip in the outdoor pool or grab a bite to eat at Wrapped, which serves light fare. A bar/lounge, a 24-hour fitness centre and a fitness centre are other highlights at this upmarket hotel. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 293 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Access to nearby indoor pool

Working away

  • Business centre
  • 8 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Hand-held shower heads
  • Low-height bed
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Wheelchair-width doorways

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 43-inch LED TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Wrapped – This café only serves light fare.
Lime Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Lobby Lounge – Overlooking the pool, this lobby lounge only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya Hotel
Four Points by Sheraton Surabaya Surabaya
Four Points by Sheraton Surabaya Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya offer free cancellation for a full refund?
Yes, Four Points by Sheraton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Points by Sheraton Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Four Points by Sheraton Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Four Points by Sheraton Surabaya?
Yes, there's free self parking.
Is an airport shuttle service offered by Four Points by Sheraton Surabaya?
Yes, an airport shuttle is available. The charge is IDR 490000 per person one-way.
What are the check-in and check-out times at Four Points by Sheraton Surabaya?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Four Points by Sheraton Surabaya and nearby?
Four Points by Sheraton Surabaya has an outdoor pool and a 24-hour fitness centre, as well as access to a nearby indoor pool.
Are there restaurants at or near Four Points by Sheraton Surabaya?
Yes, Wrapped offers international cuisine and pool views.
What's the area around Four Points by Sheraton Surabaya like?
Four Points by Sheraton Surabaya is in the heart of Surabaya, a short 1-minute walk from Tunjungan Plaza and 16 minutes' walk from Surabaya Plaza Shopping Mall. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.1/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

8/10 Very good

Verified Expedia guest review

10/10 Exceptional

C, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just a short trip to Surabaya
Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Greg, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Serena, 1-night trip
Verified Expedia guest review

8/10 Very good

Richard, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Santi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and Comfortable
Very clean and comfortable Friendly and well mannered staff
VIJAY, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

jelita eka, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review