Guests
All properties in Surabaya, East Java, Indonesia

Four Points by Sheraton Surabaya

4-star Surabaya hotel with outdoor pool, connected to the convention center

  • Free WiFi and free parking
From
S$59

Image gallery

  • Four Points by Sheraton Surabaya
  • Four Points by Sheraton Surabaya
  • Outdoor Pool
  • Outdoor Pool
  • Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya. Image 1 of 60.
1 / 60Four Points by Sheraton Surabaya
Jl Embong Malang 25 - 31, Surabaya, 60261, East Java, Indonesia
9.4.Exceptional.
  • Great location and its attached to the best mall in Surabaya , so extremely convenient.

    Nov 10, 2019

  • Good location very nice room and very nice staff.....since I'm on business trip and my…

    Sep 11, 2019

See all 91 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Dining options
Convenient
Safe
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 293 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • Heart of Surabaya
  • Tunjungan Plaza - 6 min walk
  • Grahadi - 7 min walk
  • Joko Dolog Statue - 8 min walk
  • BG Junction - 12 min walk
  • Sharp Bamboo Monument - 13 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Suite, 1 Bedroom

What’s around

Landmarks

  • Heart of Surabaya
  • Tunjungan Plaza - 6 min walk
  • Grahadi - 7 min walk
  • Joko Dolog Statue - 8 min walk
  • BG Junction - 12 min walk
  • Sharp Bamboo Monument - 13 min walk
  • Surabaya Plaza Shopping Mall - 14 min walk
  • Submarine Monument (Monumen Kapal Selam) - 18 min walk
  • World Trade Centre - 18 min walk
  • Grand City Surabaya - 21 min walk
  • Cheng Hoo Mosque - 25 min walk

Getting around

  • Surabaya (SUB-Juanda) - 39 min drive
  • Surabaya Gubeng Station - 27 min walk
  • Surabaya Pasar Turi Station - 28 min walk
  • Airport shuttle (surcharge)
map
See on map
Jl Embong Malang 25 - 31, Surabaya, 60261, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 293 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills

Things to do

  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 8

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Designated smoking areas
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Hand-held showerhead
  • Low-height bed
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch LED TV

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Wrapped - This café serves light fare only.

Lime Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Lobby Lounge - Overlooking the pool, this lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 239580 for adults and IDR 119790 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 346000 per person (one-way)

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 605000.0 per night

ParkingPay at property

  • Valet parking costs IDR 50000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted.

Also known as

  • Four Points Sheraton Surabaya Hotel
  • Four Points Sheraton Surabaya
  • Four Points By Sheraton Surabaya Java
  • Four Points by Sheraton Surabaya Hotel
  • Four Points by Sheraton Surabaya Surabaya
  • Four Points by Sheraton Surabaya Hotel Surabaya

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Four Points by Sheraton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, Wrapped offers international cuisine and pool views. Nearby restaurants include Lung Yuan Chinese Restaurant (4-min walk), Kafe Bromo (4-min walk), and Rawon Setan (6-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 346000 per person one-way.
  • Four Points by Sheraton Surabaya has an outdoor pool and a 24-hour fitness center, as well as access to a nearby indoor pool.
9.4.Exceptional.
  • 8.0.Very good

    Hotel Shower Towel

    Overall was good except that the shower towel were old and need to be replaced new else this will bring down the overall reputation of the hotel.

    Louis, 3 night business trip, Jul 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Although this is a 5 star hotel, but they don't seem to have any local tours. And also the staff there does not seem to understand some very simple terms like "local tours" or "night market"

    Patrick, 3 night romance trip, Jul 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Love my stay at Four Points Sheraton Surabaya

    Amazing hotel with great staff

    Hanslee, 2 night business trip, Jul 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My overall stay was wonderful & excellent with good food & friendly staff.

    2 night family trip, Jun 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    My Best experience

    It was my best experience.All the staffs are friendly and helpful.They are so dedicated and committed with their work.The surrounding place and the room were very clean.The foods were delicious. The shopping malls are so near.You just need to walk to the next entrance.So convenient to get transport to go to airport.

    SENAH, 2 night romance trip, Apr 19, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location

    This hotel reception and breakfast staffs are extremely helpful. We are happy with our stay and would recommend it.

    1 night romance trip, Mar 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Superb Service!

    Third time staying in this hotel and was pleasantly surprised when the staff remembered me. Thanks for always giving us the best service anyone could ask for!

    Humairah, 3 night business trip, Mar 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Services

    One of the best hotel I have stay in Surabaya

    Willie, 1 night business trip, Mar 11, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    This is my 2nd time staying here. I love it. Only thing I dislike is there is no bidet spray, thus I am unable to clean thoroughly.

    4 night trip, Feb 6, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Review of Four Point Sheraton Surabaya

    Four Point Sheraton is a good hotel, well located in fact right next door to one of the biggest malls in Surabaya Tunjungan Plaza. It is centrally located for easy access in the city

    1 night business trip, Jan 30, 2019

    Verified Hotels.com guest review

See all 91 reviews