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JW Marriott Surabaya

5.0 star property
Luxury hotel with 4 restaurants, near Tunjungan Plaza

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Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Lobby
City view
Premium bedding, down duvets, pillow-top beds, minibar
Property amenity
Located in the heart of Surabaya, JW Marriott Surabaya offers a luxurious retreat with daily manager's reception and an art gallery on site. Relax at the sauna or steam room, indulge in international cuisine at one of four on-site restaurants, and unwind by the outdoor pool or children's pool.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Non-smoking
  • Connecting rooms available
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free shopping centre shuttle
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bath and shower
The current price is S$113
includes taxes & fees
16 May - 17 May

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Suite, 1 Bedroom (Residential)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom (Residential)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dishwasher
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Double Beds, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Down duvet
Blackout curtains
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Down duvet
Blackout curtains
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Non Smoking (Residential)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 3 Bedrooms, Non Smoking (Residential)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dishwasher
  • City view
  • 206 sq m
  • Sleeps 9
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking (Residential)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms, Non Smoking (Residential)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dishwasher
  • City view
  • 127 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Down duvet
Blackout curtains
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Down duvet
Blackout curtains
  • City view
  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (Executive)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Non Smoking (Executive)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds, Non Smoking (View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Living room

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • City view
  • 86 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Premium bedding
Down duvet
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Living room

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • City view
  • 390 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Down duvet
Blackout curtains
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Chairman)

Living room

Suite, 2 Bedrooms, Non Smoking (Chairman)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • City view
  • 341 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Airport transfer
  • Free parking
  • Internet access
9.4 out of 10, Exceptional, 92 reviews
The price is S$90
includes taxes & fees
23 May - 24 May
Doubletree By Hilton Surabaya
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About the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.6 km
  • Grand City Surabaya - 4 min drive - 3.2 km
  • Surabaya Plaza Shopping Mall - 5 min drive - 4.1 km
  • Chinatown - 6 min drive - 4.4 km
  • Surabaya Zoo - 6 min drive - 6.1 km

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Surabaya Gubeng Station - 18 min drive
  • Tandes Station - 21 min drive
  • Surabaya Pasar Turi Station - 22 min walk
  • Airport pickup service
  • Train station pickup (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪Rawon Setan - ‬2 min walk
  • ‪Lontong Balap Pak Gendut - ‬3 min walk
  • ‪Imari - ‬2 min walk
  • ‪The Pavilion - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬2 min walk

About this property

JW Marriott Surabaya

JW Marriott Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pavilion Restaurant, one of 4 restaurants, which serves international cuisine and is open for breakfast. This luxurious hotel also features a bar/lounge, a health club and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Malay

At a glance

DONE

Hotel size

    • 407 rooms
    • Arranged over 25 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 17
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The check-in location differs from the property location; go to: [Executive Lounge]
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Children age 5 and younger are not permitted to access the Executive Lounge.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • One child (18 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (IDR 100000 per stay)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport pickup on request (available 24 hours a day)*
    • Train station pickup available 24 hours a day*
DONE

Off-site

    • Free shopping centre shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Toys
  • Pool gate

What to do

  • Evening entertainment

Working away

  • 24-hour business centre
  • 14 meeting rooms
  • Computer station
  • Conference centre (132482 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Art gallery on-site
  • Shopping centre on-site
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Roll-in shower
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • 48-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Dining

Pavilion Restaurant – This restaurant specialises in international cuisine and only serves breakfast.
Imari Japanese Restaurant – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Uppercut Steakhouse – This steakhouse specialises in international cuisine and only serves dinner. Open selected days.
Tang Palace Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle service is offered for an extra charge of IDR 600000 per person
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per night

Parking

  • Valet parking costs IDR 100000 per stay

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya offer free cancellation for a full refund?

Yes, JW Marriott Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Surabaya?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JW Marriott Surabaya?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at JW Marriott Surabaya?

Yes, there's free self parking.

Is an airport shuttle service offered by JW Marriott Surabaya?

Yes, a shuttle from the airport to the hotel is available. The charge is IDR 600000 per person.

What are the check-in and check-out times at JW Marriott Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

What is there to do at JW Marriott Surabaya and nearby?

JW Marriott Surabaya has an outdoor pool, a 24-hour fitness centre and a sauna, as well as a picnic area and a garden.

Are there restaurants at or near JW Marriott Surabaya?

Yes, there are 4 on-site restaurants, featuring international cuisine.

What's the area around JW Marriott Surabaya like?

JW Marriott Surabaya is in Kedungdoro, a short 6-minute walk from Tunjungan Plaza and 10 minutes' walk from BG Junction.

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JW Marriott Surabaya Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Breakfast
Location
Weather
Bed

What guests liked

  • Breakfast was a highlight with a full brunch-style buffet offering delicious local options and daily menu changes. (5 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing hospitality

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Anshul, 2-night trip

10/10 Exceptional

Excellent stay

Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
3-night trip

10/10 Exceptional

Enjoy the stay at JW Marriott Surabaya

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
Guanghui, 3-night trip

10/10 Exceptional

Lovely stay and they have a kids club and a spa
Manou, 1-night trip

8/10 Very good

The hotel is a bit old, but comfortable. The pool is smaller than I expected and has a lot of bugs. The accommodation itself is recommended. The breakfast was also good.
1-night trip

10/10 Exceptional

Great location, nice staff, beautiful rooms
3-night trip

10/10 Exceptional

Best hotel

10/10 Exceptional

breakfast is great and the staff are all friendly and helpful
Air, 1-night trip

10/10 Exceptional

A very good place to stay in Surabaya
Paul, 2-night trip

10/10 Exceptional

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Ivan, 3-night trip

10/10 Exceptional

We only spent one night and could not explore the area but it looked lively and fun
Kathy, 1-night trip

10/10 Exceptional

Great hotel

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Eloise, 2-night trip

10/10 Exceptional

Great service, very clean, nice fitness room.
Christopher F, 2-night trip

10/10 Exceptional

The staff was very friendly
johannes, 2-night trip

10/10 Exceptional

Great service by Sri.
Dona, 1-night trip

10/10 Exceptional

Excellent service and staff
Mehran, 7-night trip

10/10 Exceptional

Staffs are fantastic, friendly and very helpful as well as accommodating
rusiani, 2-night trip

10/10 Exceptional

The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Lynn, 1-night trip

10/10 Exceptional

Excellent staff doing a great job, the hotel holding up good in those challenging times
1-night trip

10/10 Exceptional

Excellent service and good food ie. Imari and Pavilion
Jacqueline, 3-night trip

8/10 Very good

the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Restu, 1-night trip

10/10 Exceptional

Most likely incredible staff
David A, 5-night trip

10/10 Exceptional

I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna
2-night trip

8/10 Very good

Provide me the early check in while available room, which was helpful.
Chi Hoi Raymond, 4-night trip

10/10 Exceptional

Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Jacqueline, 4-night trip