JW Marriott Surabaya
Luxury hotel with 4 restaurants, near Tunjungan Plaza
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JW Marriott Surabaya
Photo gallery for JW Marriott Surabaya
Overview of JW Marriott Surabaya
9.0 out of 10 Superb
9.0/10 Superb
Property highlights
- Pool
- Airport transfer
- Free parking
- Free WiFi
- Connecting rooms available
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
Main amenities
- Daily housekeeping
- 4 restaurants and bar/lounge
- Outdoor pool
- Breakfast available
- Free children's club
- Free shopping centre shuttle
- Health club
- Sauna
- Steam room
- Valet parking
- Children's pool
- Spa tub
For families
- Children stay free
- Free cots/infant beds
- Children's pool
- Children's club (free)
- Connecting/adjoining rooms available
- Separate bath and shower
Room options
View all photos for Suite, 1 Bedroom, City View
Suite, 1 Bedroom, City View
View all photos for Deluxe Room, 2 Single Beds, Non Smoking
Deluxe Room, 2 Single Beds, Non Smoking
View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View
Deluxe Room, 2 Single Beds, Non Smoking, City View
View all photos for Executive Apartment, 3 Bedrooms, Non Smoking
Executive Apartment, 3 Bedrooms, Non Smoking
View all photos for Apartment, 2 Bedrooms, Non Smoking
Apartment, 2 Bedrooms, Non Smoking
View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View
Deluxe Room, 1 King Bed, Non Smoking, City View
View all photos for Executive Studio, 1 King Bed, Non Smoking
Executive Studio, 1 King Bed, Non Smoking
View all photos for Executive Suite, 2 Bedrooms, Smoking
Executive Suite, 2 Bedrooms, Smoking
View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View
Executive Suite, 1 Bedroom, Non Smoking, City View
View all photos for Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
View all photos for Presidential Suite, 2 Bedrooms, Non Smoking
Presidential Suite, 2 Bedrooms, Non Smoking
View all photos for Studio, 1 King Bed, City View, Corner
Studio, 1 King Bed, City View, Corner
View all photos for Penthouse, 2 Bedrooms, Non Smoking
Penthouse, 2 Bedrooms, Non Smoking
About this area
What's nearby
- Heart of Surabaya
- Tunjungan Plaza - 5 min drive
- Pakuwon Mall - 12 min drive
Getting around
Restaurants
- Rawon Setan - 1 min walk
- LOBBY Lounge - 2 min walk
- Lontong Balap Pak Gendut - 3 min walk
- The Pavilion - 2 min walk
- Bubur Ayam Jakarta Bang Udin - 7 min walk
About this property
JW Marriott Surabaya
Languages
Chinese (Mandarin), English, Indonesian, Japanese, Malay
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Social distancing
Social distancing measures in place
Safety measures
Hand sanitiser provided
This information is provided by our partners.
At a glance
Hotel size
- 407 rooms
- Arranged over 25 floors
Arriving/Leaving
- Check-in time from 2:00 PM until midnight
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age – 17
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- The check-in location differs from the property location; to check in, go to Executive Lounge
- Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
- If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
- For more details, please contact the property using the information on the booking confirmation
- Children age 5 and younger are not permitted to access the Executive Lounge.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 17
Children
- One child (18 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free on-site self-parking
- On-site valet parking (IDR 50000 per stay)
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours a day)*
- Train station pickup available 24 hours a day*
Off-site
- Free shopping centre shuttle
Property amenities
Food and drink
- Full breakfast (surcharge) each morning 6 AM–10:30 AM
- 4 restaurants
- Bar/lounge
- Coffee shop
- Coffee/tea in a common area
- Barbecue grills
- Private dining
- Free daily reception
- 24-hour room service
- Snack bar/deli
Travelling with children
- Children stay for free (see details)
- Free children's club
- Children's pool
- Toys
- Pool gate
What to do
- Evening entertainment
Working away
- 24-hour business centre
- 14 meeting rooms
- Computer station
- Conference centre (132483 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in reception
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool umbrellas
- Romance packages
Facilities
- 1 building/tower
- Built in 1996
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- 24-hour fitness centre
- An outdoor pool
- Art gallery on-site
- Shopping centre on-site
- Hot tub
- Sauna
- Steam room
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Assistive listening devices in meeting rooms
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible business centre
- Wheelchair-accessible restaurant
- Visual alarms in hallways
- Closed-captioned TV
- Lowered plug sockets in bathroom
- Lowered view port in door
- Height-adjustable showerheads
- Grab bar near toilet
- Grab bar in bath
- Transfer shower
- Lever door handles
Room amenities
Be entertained
- 48-inch LCD TV
- Premium cable channels
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Electric kettle
- Dressing gowns and slippers
- Iron/ironing board
- Window screens
Sleep well
- Down duvet
- Blackout curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Pillow-top mattress
- Free cot/infant bed
- Rollaway/extra bed (surcharge)
What to enjoy
- In-room massage
Freshen up
- Separate bath and shower
- Rainfall shower heads
- Bidet
- Designer toiletries
- Hairdryer
- Towels
- Toothbrush and toothpaste
Stay connected
- Laptop-friendly workspace
- Free newspapers
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Restaurant dining guide
Special features
Dining
Pavilion Restaurant – This restaurant specialises in international cuisine and only serves breakfast.
Imari Japanese Restaurant – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Uppercut Steakhouse – This steakhouse specialises in international cuisine and only serves dinner. Open selected days.
Tang Palace Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Fees & policies
Optional extras
- Full breakfast is offered for an extra charge of approximately IDR 328000 for adults and IDR 164000 for children
- Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle
- Train station pick-up service is offered for an extra charge
- Early check-in can be arranged for an extra charge (subject to availability)
- Late checkout can be arranged for an extra charge (subject to availability)
Children & extra beds
- Rollaway beds are available for IDR 605000.0 per night
Parking
- Valet parking costs IDR 50000 per stay
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place and guests are provided with hand sanitiser.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.