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Hyatt Centric Gran Via Madrid

5.0 star property
Luxury hotel with 2 bars/lounges, near Gran Via Street

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Hyatt Centric Gran Via Madrid

Photo gallery for Hyatt Centric Gran Via Madrid

Premium bedding, minibar, in-room safe, desk
Terrace/patio
Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (EUR 27 per person)
City view

Overview of Hyatt Centric Gran Via Madrid

9.2 out of 10 Superb
9.2/10 Superb

Property highlights

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
Gran Via 31, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour room service
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Water dispenser
Feel at home
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Suite, Terrace

  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Junior Suite

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Gran Via View)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Room, 1 King Bed, Terrace

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 6 min walk
  • Plaza Mayor - 10 min walk
  • Plaza de Santa Ana - 10 min walk
  • Royal Palace of Madrid - 12 min walk
  • Prado Museum - 17 min walk
  • El Retiro Park - 35 min walk
  • WiZink Center - 37 min walk
  • Lope de Vega Theatre - 1 min drive
  • Paseo del Prado - 2 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 20 min drive
  • Madrid Recoletos Station - 17 min walk
  • Madrid Principe Pio Station - 25 min walk
  • Madrid (XOC-Atocha Train Station) - 27 min walk
  • Callao Station - 2 min walk
  • Gran Via Station - 2 min walk
  • Santo Domingo Station - 5 min walk

Restaurants

  • Salmon Guru - 11 min walk
  • La Pescadería - 5 min walk
  • Pez Tortilla - 8 min walk
  • La Cabaña Argentina - 11 min walk
  • Vinoteca Vides - 8 min walk

About this property

Hyatt Centric Gran Via Madrid

When you stay at Hyatt Centric Gran Via Madrid, you'll be in a great location, within a short 10-minute walk of Gran Via Street and Puerta del Sol. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Hielo y Carbon, which serves international cuisine. This luxurious hotel is also within a 15-minute walk of Plaza Mayor and Royal Palace of Madrid. The property is only a short walk to public transportation: Callao Station is 2 minutes and Gran Via Station is 2 minutes.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 159 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until noon
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
  • Water dispenser

Working away

  • Business centre
  • Meeting rooms
  • Conference space (2121 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Water dispenser

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 55-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Hielo y Carbon – This restaurant specialises in international cuisine.
Jardin de Diana – On-site rooftop bar. Open daily.
Ondas Bar – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and GBAC STAR (Hyatt) guidelines.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Hotel
Hyatt Centric Gran Via
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Madrid Madrid
Hyatt Centric Gran Via Madrid Hotel Madrid

Frequently asked questions

Does Hyatt Centric Gran Via Madrid offer free cancellation for a full refund?
Yes, Hyatt Centric Gran Via Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hyatt Centric Gran Via Madrid?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hyatt Centric Gran Via Madrid?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Hyatt Centric Gran Via Madrid?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hyatt Centric Gran Via Madrid?
You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Hyatt Centric Gran Via Madrid?
No, this hotel doesn't have a casino, but Casino Gran Via (3-min walk) and Casino de Madrid (7-min walk) are both nearby.
What is there to do at Hyatt Centric Gran Via Madrid and nearby?
Hyatt Centric Gran Via Madrid has 2 bars and a 24-hour fitness centre.
Are there restaurants at or near Hyatt Centric Gran Via Madrid?
Yes, Hielo y Carbon offers international cuisine.
What's the area around Hyatt Centric Gran Via Madrid like?
Hyatt Centric Gran Via Madrid is a short 2-minute walk from Callao Station and 6 minutes' walk from Puerta del Sol.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place to stay in central Madrid!
We enjoyed this property very much! It is a great location in Madrid, clean, comfortable, and the staff was friendly and helpful. After arriving on an overnight flight, we were thrilled to have our room ready early. Maria at the front desk was lovely and helpful. The room was spacious compared to some other European hotels we have stayed in. Checkout was a breeze and the staff held our luggage so we could continue to explore the city before having to catch a taxi to the airport. Olga was super helpful at that time, and we much appreciated it! We can't comment on the restaurant as we were out and about early, and all day. However we can give an enthusiastic thumbs up for all other aspects!
James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

fabrice, 1-night trip
Verified Hotels.com guest review

6/10 Good

Kai Lun, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall great. Central location. Quite rooms. Clean hotel. Comfortable beds. Great bathroom with tub and shower.
AGHA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay!
Everything was perfect ! Room, service, location , all perfect!!
Eduardo B, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Denny, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our family liked this hotel . Friendly staff , good service, comfortable rooms . Thank you very much. And see you soon )
Iuliia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel, clean, staff very responsive. Nice roof top. Location very good for shopping but a bit crowded street but no noise at all on the rooms
Tania, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Good memories
Babak, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ikram, 3-night family trip