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Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

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Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Standard Room | Room amenity

Overview of Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

4.0 star property
4-star hotel in Surabaya with restaurant and bar/lounge

8.4/10 Very good

108 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Fitness centre
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Vending machine
  • Laundry service
For families
  • Free cots/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 45 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Apeng Kwetiau Medan - 6 min walk
  • Ayam Goreng President - 9 min walk
  • Ayam Goreng Asli Pemuda - 10 min walk
  • Rawon Setan - 10 min walk
  • Caturra Espresso - 11 min walk

About this property

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel offers an airport shuttle (available 24 hours) for IDR 220000 per vehicle one-way. Guests can visit the fitness centre for a workout or grab a bite to eat at Greet Room, which serves international cuisine and is open for breakfast. Other highlights at this upmarket hotel include a bar/lounge and a snack bar/deli. The helpful staff and breakfast get good marks from fellow travellers.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 236 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Playground

Working away

  • Business centre
  • Meeting rooms
  • Conference space (1927 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Fitness centre

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Greet Room – This restaurant specialises in international cuisine and only serves breakfast.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 300000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Hotel
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Surabaya

Frequently asked questions

Does Holiday Inn Express Surabaya CenterPoint, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express Surabaya CenterPoint, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
As of 10 December 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel on 13 December 2022 start from S$41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one-way.
What are the check-in and check-out times at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Holiday Inn Express Surabaya CenterPoint, an IHG Hotel?
Yes, Greet Room offers international cuisine. Nearby restaurants include Apeng Kwetiau Medan (6-min walk), Ayam Goreng President (9-min walk) and Ayam Goreng Asli Pemuda (10-min walk).
What's the area around Holiday Inn Express Surabaya CenterPoint, an IHG Hotel like?
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel is in the heart of Surabaya, a short 13-minute walk from Tunjungan Plaza and 14 minutes' walk from BG Junction. Travellers say that this hotel is in a good location.

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.5/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
2-night business trip
Verified Expedia guest review

8/10 Very good

Excellent stay for short stay or transit. Staff was polite.
1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

Good breakfast, the staff I had contact with knew very little English but overall very friendly.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean room, cool view of the city, really nice Indonesian breakfast.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Yasu, 3-night trip
Verified Expedia guest review

4/10 Fair

Over rated hotel need improvements
Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

jenny, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

I didn’t like the massage personnel she had a smell and wasn’t nice
4-night business trip
Verified Orbitz guest review

10/10 Exceptional

Clean, new, comfortable. For a mid-range property, it was great.
Waldemar, 1-night business trip
Verified Hotels.com guest review