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Jade Tulum

5.0 star property
Luxury aparthotel with 3 outdoor pools, near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jade Tulum

3 outdoor pools
Lobby
Premium bedding, pillow-top beds, in-room safe, laptop workspace
Terrace/patio
Premium bedding, pillow-top beds, in-room safe, laptop workspace

Reviews

4.0 out of 10

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Lounge area
    Lounge area
  • Spa
    Spa
  • Kitchen
    Kitchen
  • Microwave
    Microwave
Main amenities
  • 31 apartments
  • Housekeeping (on request)
  • 3 outdoor pools
  • Spa services
  • Air conditioning
  • Self-serve laundry
  • Concierge services
Feel at home
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Separate dining area
  • Separate sitting area

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Presidential Penthouse

Living area

Presidential Penthouse

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchen
  • 167 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Standard Suite

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Signature Suite

Highlights

Patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite

Bathroom

Luxury Suite

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Studio Suite

Highlights

Patio
Separate dining area
Separate sitting area
Private rooftop hot tub
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
  • 111 sq m
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Outdoor pool

Xambé

Pool
Laundry facilities
Pet-friendly
Free parking
8.4 out of 10, Very good, (40)
The price is S$81
includes taxes & fees
26 Nov - 27 Nov
Xambé
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About the area

Map
Calle 29, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 6 min drive - 3.1 km
  • SFER IK - 8 min drive - 4.6 km
  • Las Palmas Public Beach - 11 min drive - 6.2 km
  • Tulum Mayan Ruins - 14 min drive - 7.2 km
  • Playa Paraiso - 17 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min drive
  • ‪Kin Toh - ‬8 min drive
  • ‪Rossina Cafe - ‬5 min drive
  • ‪La Consentida - ‬6 min drive
  • ‪Mateos - ‬7 min drive

About this property

Jade Tulum

At Jade Tulum, you'll be within a 10-minute drive of Tulum Beach and Tulum National Park. You can indulge in deep-tissue massages, facials or reflexology. Apartments offer nice touches such as Jetted bath and comfy beds with premium bedding.

Languages

English, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Saturday (9:00 AM - 6:00 PM)
  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Massages
  • Spa services
  • Sports massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Deep-tissue massages
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Free uncovered self-parking on site

Kitchen

  • Fridge (mini)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Blender
  • Paper towels
  • Toaster
  • Mixer
  • Electric kettle

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow-top mattress

Bathrooms

  • Separate bath and shower
  • Jetted
  • Shampoo
  • Toilet paper
  • Soap
  • Towels provided
  • Free toiletries
  • Hairdryer

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 42-inch TV with digital service
  • Netflix
  • Streaming services

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No lifts
  • Smooth flooring in room
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Safe
  • Housekeeping (on request)
  • Iron/ironing board (on request)
  • In-room massages
  • Local meal delivery service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 31 rooms
  • Connecting/adjoining rooms avaliable

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Refundable deposits

  • A damage deposit of USD 100 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Cleaning fee: USD 35 per accommodation, per stay (varies per unit)

Optional extras

  • Housekeeping is offered for an extra charge of USD 25 per night

Renovations and closures

This property is closed from 26 July 2024 to 25 July 2026 (dates subject to change).

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.

Also known as

Jade Tulum Tulum
Jade Tulum Aparthotel
Jade Tulum Aparthotel Tulum

Frequently asked questions

Is Jade Tulum currently open?
This property is closed from 26 July 2024 to 25 July 2026 (dates subject to change).
Does Jade Tulum offer free cancellation for a full refund?
Yes, Jade Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Jade Tulum?
Yes, there are 3 outdoor pools.
Are pets allowed at Jade Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Jade Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Jade Tulum?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Jade Tulum and nearby?
Jade Tulum has 3 outdoor pools and spa services.
Does Jade Tulum have private hot tubs?
Yes, each apartment has a jetted bath.
Does Jade Tulum have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a mixer, a blender and a coffee maker.

Jade Tulum Reviews

Reviews

4.0

3.6/10

Cleanliness

3.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Good

You are in the middle of nowhere, and is difficult to get there. The surroundings don't offer anything but jungle. The property is nice, but lacs a little bit of maintenance.
Alejandro, 2-night family trip
Verified Expedia guest review

4/10 Fair

Place was dirty when we arrived need bottoms floor pull was green
Abraham, 2-night family trip
Verified Expedia guest review

2/10 Poor

Upon arrival, it was clear that the hotel profile on Expedia was a misrepresentation of the property. First, it is not a hotel and should not be listed as a hotel. The staff did not speak English and were not helpful. Our room and washrooms were extremely dirty. Garbage was everywhere along with dried blood, dirty tampons, pads and bugs. The kitchen counter had white powder on it, shower and floors were dirty & smelly. The third night, an employee of the facility came in to our room uninvited while we were sleeping at 2am. The employee did not announce himself and simply entered the room which was very alarming and scary for us. We were woken up by this unwelcome person in our room while we were sleeping. The employee was told to leave and he insisted saying he was concerned for water overflowing in the jacuzzi which did not make sense as we had not used the jacuzzi. The next morning, when approached, the employee said we could not speak to his manager and tried to justify his entrance by saying he had simply entered the wrong room. Because of this very alarming event, we did not feel safe all week. We also weren’t able to get help from Expedia to deal with all these issues. On the 6th day, the building had no running water for toilets and showers etc. The staff at the facility were not helpful and simply said to contact our administrator (Expedia). We we told that the condos are privately owned condos and the property owners are unreachable therefore no help was provided.
Francois, 7-night family trip
Verified Expedia guest review

8/10 Very good

Seanee, 2-night trip
Verified Expedia guest review

2/10 Poor

Alexandria, 4-night trip
Verified Expedia guest review

2/10 Poor

Where do I start. This is one of the worst places I’ve ever stayed. Without reading the rest, just save yourself the trouble and PICK ANOTHER PLACE. Don’t be deceived. Don’t think twice. On to the next! Right from when we walked in the toilet seat is the most disgusting I have seen. The WiFi didn’t work for the duration of our stay. The jacuzzi which all the neighbors can clearly see, did not work and is very dirty. It smells like sewage and draining was extremely slow. The sink shoots out water and spills everywhere. Driving to the place there are horrible roads so it can easily cause damage to your car. The power went out several times. You were listed on Expedia as a hotel, and you couldn’t replace our towels or change our garbage, despite the length of our stay. No one here could help because they repeated this is not a hotel and we need to contact our administrator. Our administrator was difficult to reach, lacked professionalism and was slow to respond. And with all this they still charge you a ridiculous price. I spent half my stay trying to fix this mess. The standards for this place were horrible. They are trying to pretend to be something they are not. Hospitality 0.
Ammar, 4-night family trip
Verified Expedia guest review

2/10 Poor

No hay servicio de limpieza a la habitación Tina de hidromasaje inservible Aveces no están en recepción No está en función las actividades del hotel La habitación la entregan medio limpia No hay personal ni de mantenimiento ni de limpieza
Isaax, 2-night romance trip
Verified Expedia guest review

6/10 Good

No fue lo que yo contrate, me cambiaron de lugar de hospedaje a última hora y el lugar no fue el adecuado
Antonio, 5-night family trip
Verified Expedia guest review

4/10 Fair

Det kunne være meget bedre
Det er et lejlighedshotel. Der er ingen service. Receptionen taler kun spansk. Ingen rengøring eller skift af sengetøj eller håndklæder, selvom vi havde 6 overnatninger. Området er en stor byggeplads, så vejene er hullede grusveje.
6-night family trip
Verified Hotels.com guest review