In the heart of Downtown George Town, Citadines Connect Georgetown Penang offers a serene retreat. Unwind in the Japanese garden, take a dip in the outdoor pool, or stay active at the gym. With free WiFi and multilingual staff available to assist you.
Reviews
8.48.4 out of 10
Very good
Popular amenities
Parking available
Pool
Pet-friendly
Non-smoking
Gym
24/7 front desk
Main amenities (12)
Daily housekeeping
Outdoor pool
Breakfast available
Free area shuttle
Fitness centre
24-hour front desk
Coffee/tea in a common area
Air conditioning
Garden
Water dispenser
Multilingual staff
Bike hire
Feel at home (6)
Children stay free
Private bathroom
Television
Garden
Daily housekeeping
Lift
The current price is S$103
S$103
includes taxes & fees
28 Jul - 29 Jul
Room options
Available filters for rooms
Showing 20 of 20 rooms
View all photos for Deluxe Loft, 2 Bedrooms
Deluxe Loft, 2 Bedrooms
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
88 sq m
City view
Sleeps 4
2 Single Beds and 1 King Bed
View all photos for Executive Studio
Executive Studio
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
26 sq m
City view
Sleeps 2
1 King Bed
View all photos for Executive Studio (with View)
Executive Studio (with View)
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
26 sq m
Sleeps 2
1 King Bed
View all photos for Classic Studio
Classic Studio
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
36 sq m
City view
Sleeps 2
1 King Bed
View all photos for Executive Room, 2 Bedrooms
Executive Room, 2 Bedrooms
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
34 sq m
City view
Sleeps 4
2 Single Beds and 1 King Bed
View all photos for Deluxe Room, Multiple Beds
Deluxe Room, Multiple Beds
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
29 sq m
City view
Sleeps 4
2 King Beds
View all photos for Deluxe Studio, 2 Single Beds
Deluxe Studio, 2 Single Beds
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
21 sq m
City view
Sleeps 2
2 Single Beds
View all photos for Deluxe Studio
Deluxe Studio
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
23 sq m
City view
Sleeps 2
1 King Bed
View all photos for Executive Studio, 2 Single Beds
Executive Studio, 2 Single Beds
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
26 sq m
City view
Sleeps 2
2 Single Beds
View all photos for Studio, 2 Single Beds
Studio, 2 Single Beds
Highlights
Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Bidet
Hairdryer
Private bathroom
22 sq m
Sleeps 2
2 Single Beds
View all photos for Studio Executive Twin
Studio Executive Twin
Sleeps 2
2 Single Beds
View all photos for Studio Executive With View
Studio Executive With View
Sleeps 2
1 King Bed
View all photos for Studio Deluxe Twin At Block B
Studio Deluxe Twin At Block B
Sleeps 2
2 Single Beds
View all photos for Two-Bedroom Executive Room
Two-Bedroom Executive Room
Sleeps 4
1 Double Bed and 1 King Bed OR 2 Single Beds and 1 Double Bed
View all photos for 2 Bedroom Deluxe Loft At Block B
At Citadines Connect Georgetown Penang, you'll be a short five-minute drive from KOMTAR and Gurney Drive. You can go for a morning swim at the outdoor pool, and visit the fitness centre for a workout. Also, Gurney Plaza and Penang Hill are within a short drive.
Languages
Chinese (Mandarin), English, Malay
At a glance
DONE
Hotel size
143 rooms
Arranged over 2 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
DONE
Pets
Pets allowed (2 total, up to 10 kg per pet)*
Restrictions apply*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
On-site parking is limited
Height restrictions apply for on-site parking
Off-site parking within 66 ft (MYR 9 per day)
Street parking available
DONE
Off-site
Free area shuttle within 2 kilometres
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
Coffee/tea in a common area
Water dispenser
Travelling with children
Children stay for free (see details)
Free local shuttle
Services
24-hour front desk
Multilingual staff
Bike hire
Facilities
1 building/tower
Built in 2022
Garden
Fitness centre
An outdoor pool
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Double-glazed windows
At least 80% of lighting from LEDs
Water dispenser
Reusable cups only
Outdoor furniture
Traditional architecture
Accessibility
Lift
Lift door width (centimetres): 91
Well-lit path to entrance
Hardwood flooring in room
Room amenities
Be entertained
50-inch Smart TV
Satellite TV channels
Home comfort
Air conditioning
Slippers
Sleep well
Down duvet
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Desk chair
More
Daily housekeeping
In-room safe
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
Optional extras
Continental breakfast is offered for an extra charge of approximately MYR 35 for adults and MYR 19.50 for children
Pets
Pets are allowed for an extra charge of MYR 500 per accommodation, per night
Parking
Parking is available nearby and costs MYR 9 per day (66 ft away)
Parking height restrictions apply
Policies
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and outdoor lighting on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town
Frequently asked questions
Does Citadines Connect Georgetown Penang offer free cancellation for a full refund?
Yes, Citadines Connect Georgetown Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Citadines Connect Georgetown Penang?
Yes, there's an outdoor pool.
Are pets allowed at Citadines Connect Georgetown Penang?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 10 kg per pet. There's a charge of MYR 500 per accommodation, per night. Food and water bowls are available.
Is parking offered on site at Citadines Connect Georgetown Penang?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Citadines Connect Georgetown Penang?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Citadines Connect Georgetown Penang and nearby?
Citadines Connect Georgetown Penang has an outdoor pool and a fitness centre, as well as a garden.
What's the area around Citadines Connect Georgetown Penang like?
Citadines Connect Georgetown Penang is in Downtown George Town, a short 2-minute walk from KOMTAR and 5 minutes' walk from Penang Times Square.
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Citadines Connect Georgetown Penang Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Popular mentions
Room
Location
Service staff
Lobby
Food
Water
Gyms (public)
Reviews
10/10 Exceptional
14 Jul, 2025
Value for money
Clean, well-located and well-functioning hotel. Would go here if you plan to spend time outside the hotel - would go elsewhere if you have planned for more time in the hotel.
Henrik
Henrik, 1-night trip
8/10 Very good
17 Feb, 2025
Very polite staff, quick check in and check out procedure. Small parking behind hotel, we were lucky to take last lot available. Overall good place to stay, second time staying there already.
Vasily
Vasily, 2-night trip
8/10 Very good
11 May, 2025
Convenience at the door step
Centrally located and a short walk to Komtar and rest of the attractions. Unfortunately the swimming pool was CLOSED due to pump failure.
James
James, 2-night trip
10/10 Exceptional
25 Feb, 2025
Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.
Chi Hwa
Chi Hwa, 4-night trip
10/10 Exceptional
12 Aug, 2024
very pleasant stay , will be back again
Serina
Serina, 3-night trip
8/10 Very good
17 Feb, 2025
I would recommend this hotel
Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon
Christopher
Christopher, 5-night trip
6/10 Good
3 Jun, 2025
.
Jae Shin
Jae Shin, 4-night trip
10/10 Exceptional
10 Nov, 2024
Decent size, clean and has nearby mall. Many food options.
Jia Yuan Janet
Jia Yuan Janet, 2-night trip
8/10 Very good
24 Feb, 2025
Basically everything is good. Only thing is that neighbors voice can hear loudly from rooms in the vicinity and corridor. Staff are nice..
RYOTA
RYOTA, 2-night trip
10/10 Exceptional
14 Nov, 2024
From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Heather Joy
Heather Joy, 11-night trip
6/10 Good
6 Jan, 2025
So far so good
Man Wai
Man Wai, 1-night trip
10/10 Exceptional
11 Feb, 2023
The front desk staffs are super friendly and very eager to help. The rooms are nice and modern, the location of the hotel is excellent. Looking forward to my future stay here!
Chi Chong
Chi Chong, 1-night trip
10/10 Exceptional
11 Mar, 2024
The staff were very friendly and approachable.
The swimming pool and gym was dencent and clean.
The only shortfall is complimentary bottles of water in the room.
Justin
Justin, 3-night trip
8/10 Very good
18 May, 2023
Very good stay!! will come back again!
very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places.
Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!
Li Choo
Li Choo, 2-night trip
8/10 Very good
27 Oct, 2024
Close to good food.
A very small room. Space is very limited. The shower water pressure and the temp were inadequate. A thumb up is the good location to good food, the room cleanliness and the hotel provides free filtered water for drinking.
Verified traveller
4-night trip
8/10 Very good
3 Nov, 2024
Overall very good experience in the hotel as staff was friendly and check in was smooth and fast. The hotel is also at a very convenient location, walkable to centre of Georgetown and restaurants.
Bed was comfortable but wish there was thin and thick pillows to choose from. Shower head was leaking and bathroom door cannot be closed initially during our stay. Housekeeping did not replace hand towels on 2nd day and 3rd day.
Verified traveller
3-night trip
10/10 Exceptional
25 Apr, 2024
Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall
Irene
Irene, 2-night trip
8/10 Very good
28 Feb, 2023
Friendly and helpful staff. Good ambience
Clean, beautiful hotel with modern facilities. Convenient and peaceful area of town. Love it.
Add some fresh local blooms in the lobby will be more charming.
Some staff can be more discreet and lower her volume when she speak.
Verified traveller
4-night trip
8/10 Very good
14 Aug, 2023
Good value!
Great location within walking distance to lots of good food and shopping. The hotel has a charming vibe in line with the cultural heritage of the area yet modern in its amenities. Rooms were quite small but functional and clean. Main complaint was lack of soundproofing. Could clearly hear doors slamming and people talking along the corridor; not great for light sleepers
Verified traveller
4-night trip
8/10 Very good
18 Apr, 2023
Soundproofing could be better.
Toilet sewage might require some proper cleaning as water was stuck for quite some time after shower
Shi Hua
Shi Hua, 1-night trip
6/10 Good
28 Dec, 2024
Average stay
It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great.
Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating.
I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Glen
Glen, 4-night trip
6/10 Good
4 Feb, 2024
My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep
Carol
Carol, 2-night trip
6/10 Good
26 Dec, 2023
Good Location
I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults.
Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents.
Location is very good as near to shopping malls and restaurants.
Verified traveller
3-night trip
6/10 Good
8 Aug, 2023
The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out.
Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance.
The lighting at the pool can be improve. Quite dark at night.
The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting.
Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.