In the heart of San Francisco, citizenM San Francisco Union Square offers a modern retreat. Enjoy a meal at canteenM, stay fit in the 24-hour gym, or get work done in the business center. With free WiFi and helpful multilingual staff, previous guests rave about this hotel's convenient location and delicious breakfast.
San Francisco Museum of Modern Art - 6 min walk - 0.6 km
Moscone Convention Center - 10 min walk - 0.8 km
Oracle Park - 2 min drive - 2.2 km
Lombard Street - 4 min drive - 2.5 km
Getting around
San Carlos, CA (SQL) - 28 min drive
San Francisco International Airport (SFO) - 30 min drive
Concord, CA (CCR-Buchanan Field) - 35 min drive
Oakland, CA (OAK-Oakland Intl.) - 41 min drive
Bayshore Station - 9 min drive
South San Francisco Station - 14 min drive
San Francisco Station - 19 min walk
Market St & 4th St Stop - 2 min walk
Powell St & O'Farrell St Stop - 2 min walk
Market St & Stockton St Stop - 2 min walk
Restaurants
The Cheesecake Factory - 3 min walk
Cable55 - 3 min walk
Kin Khao - 3 min walk
King Of Thai Noodle - 2 min walk
Caffé Central - 2 min walk
About this property
citizenM San Francisco Union Square
When you stay at citizenM San Francisco Union Square, you'll be in a great location, within a short 10-minute walk of Union Square and San Francisco Museum of Modern Art. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. Also, Moscone Convention Center and Oracle Park are a short five-minute drive away. Fellow travellers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Powell St & O'Farrell St Stop are only steps away.
Languages
English
At a glance
DONE
Hotel size
195 rooms
Arranged over 9 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
DONE
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No on-site parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Coffee shop
Coffee/tea in a common area
Water dispenser
Travelling with children
Children stay for free (see details)
Working away
24-hour business centre
Co-working spaces
Services
24-hour front desk
Multilingual staff
Facilities
1 building/tower
Built in 2021
Safe-deposit box at front desk
Television in common areas
Communal living room
24-hour fitness centre
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
IPad
IPod docking station
LED television
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Premium bedding
Pillow-top mattress
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
More
Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 22 per person
Late checkout can be arranged for an extra charge of USD 69 (subject to availability)
Policies
Noise-free guestrooms cannot be guaranteed.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco
Frequently asked questions
Does citizenM San Francisco Union Square offer free cancellation for a full refund?
Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM San Francisco Union Square?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM San Francisco Union Square?
Sorry, there's no on-site parking at citizenM San Francisco Union Square.
What are the check-in and check-out times at citizenM San Francisco Union Square?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at citizenM San Francisco Union Square?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.
What is there to do at citizenM San Francisco Union Square and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM San Francisco Union Square?
Yes, there's an on-site restaurant, canteenM.
What's the area around citizenM San Francisco Union Square like?
CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 11 minutes' walk from Moscone Convention Center. Travellers say that the area is walkable and good for shopping.
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citizenM San Francisco Union Square Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Bed
Bar
Breakfast
Restaurant
Ambience
View
Cities
What guests liked
Breakfast was a highlight with many guests praising its quality, variety, and value. (29 reviews)
The property's gym is great and convenient, with some reviewers describing it as fantastic and nice. (7 reviews)
The property's bar and restaurant area was fantastic with fun and attentive staff. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10
It was amazing for the 2 nights that we stayed
Diane
2-night trip
10/10
Loved my experience staying at this hotel.
Christopher
4-night trip
10/10
Citizenm waseasy to check in, great location, safe, and refreshing
Terese
2-night trip
8/10
Great concept, friendly staff, central location
Martin
1-night trip
10/10
A fun trip for my daughter and I. Ate some great food, did some shopping and saw a concert. First time at this hotel. Really enjoyed ourselves. We took advantage of the breakfast, snacks, bar, living room area and the late check out. Definitely will stay here again.
Cathleen
2-night trip
8/10
Rooms are small but comfortable. More of a pod hotel feeling. Decor was great.
Abby
2-night trip
10/10
It was a great stay
Victor
3-night trip
10/10
Staff was amazing
Alexander
3-night trip
10/10
Enjoyed the hotel. Its location and friendly staff. Would stay there again.
Hugo
2-night trip
10/10
Second time staying here. Always enjoy the aesthetics of the hotel & the staff is always nice.
Katrina
3-night trip
10/10
Really enjoyed staying here. Bed is comfortable, shower was perfect, and we liked the technology
Jinell
1-night trip
10/10
Central location. Really nice and tech hotel.
Bernardo
2-night trip
10/10
Great service and great experience!!
Kiea
2-night trip
10/10
This was a great place to stay. Very convenient location, so much to do within a mile radius!
Jordanne
2-night trip
10/10
Wow. I was blown away by the design of the place. Definitely interested in visiting again! Well worth the price in my opinion.
Sebastian
2-night trip
10/10
Great staff and location
Desiree
2-night trip
10/10
Excellent staff and services. The soundproofing was excellent.
Sai
4-night trip
10/10
Staff are great and check in process was fantastic
Jeryline
2-night trip
10/10
The hotel was beautiful, friendly staff, bar area was very comfortable and the staff was so nice and accommodating. When I walked In they were there to check me and my guest in and even gave us free drink coupons since my husband had just finished his radiation. I would definitely stay there again!
Peggy
2-night trip
10/10
The staff is amazing, helpful, professional and so polite
Dyé
2-night trip
10/10
We enjoyed our stay here. It was clean, cozy, and perfect for my birthday weekend!
Stephanie
2-night trip
10/10
Citizen M is a great hotel. The atmosphere, the rooms, the breakfast add-on (well worth it!). Beds are comfortable and rooms are so quite. Highly recommend!
Isabel
3-night trip
10/10
Amazing stay, all the staff were friendly and helpful. Room was super clean and very high tech. The black out curtains in the room made sleep amazing.