citizenM San Francisco Union Square

Property class: 4
Central hotel with restaurant, connected to a railway/underground station, near Oracle Park

Choose dates to view prices

When you stay at citizenM San Francisco Union Square, you'll be in a great location, within a short 10-minute walk of Union Square and San Francisco Museum of Modern Art. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. Also, Moscone Convention Center and Oracle Park are a short five-minute drive away. Fellow travellers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Market St & Stockton St Stop are only steps away.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Gym
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants
  • Breakfast available
  • 24-hour fitness centre
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Front desk safe
  • Water dispenser

Feel at home (6)

  • Fridge
  • Private bathroom
  • Television
  • Lift
  • In-room climate control (air conditioning)
  • Premium bedding
The current price is S$182
includes taxes & fees
30 Oct - 31 Oct

Why we love this property

Dining day and night
This hotel boasts a 24-hour restaurant for any-time cravings. A cafe and buffet breakfast round out the delicious dining options.
Dreamy sleep sanctuary
Plush bedding and pillowtop mattresses create a cocoon of comfort. Hydromassage showerheads offer spa-like refreshment after adventures.

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a red chair, a desk with a lamp, a TV, and a small bathroom.

Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a large window offering a city view, a bed with white linens, and a modern pendant light.

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a wooden floor, a bed with white linens, a desk with a chair, and a headboard with a red accent.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • SHN Curran Theatre - 5 min walk - 0.4 km
  • Warfield Theatre - 7 min walk - 0.6 km
  • Moscone Convention Center - 10 min walk - 0.9 km

Getting around

  • San Francisco International Airport (SFO) - 28 min drive
  • San Carlos, CA (SQL) - 28 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 38 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 13 min drive
  • San Francisco Station - 19 min walk
  • Market St & 4th St Stop - 2 min walk
  • Market St & Stockton St Stop - 2 min walk
  • Powell St & O'Farrell St Stop - 2 min walk

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

  • When you stay at citizenM San Francisco Union Square, you'll be in a great location, within a short 10-minute walk of Union Square and San Francisco Museum of Modern Art. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. Also, Moscone Convention Center and Oracle Park are a short five-minute drive away. Fellow travellers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Market St & Stockton St Stop are only steps away.

At a glance

Hotel size

    • 195 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • No on-site parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Working away

  • 24-hour business centre
  • Co-working spaces

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness centre
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only

Accessibility

  • Lift
  • Lift door width (centimetres): 107
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 78
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Grab bar in shower
  • Shower grab bar height (centimetres): 84
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPad
  • LED television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Fridge

More

  • Housekeeping on request
  • In-room safe
  • Bulk dispenser for toiletries
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Awards and affiliations

Eco-certified property
This property is certified by these third-party sustainability certification schemes: BREEAM and LEED - Leadership in Energy and Environmental Design. For more information on what these certifications require and verify, please visit their websites.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23.50 per person
  • Late checkout can be arranged for an extra charge of USD 69 (subject to availability)

Pets

  • Service animals exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.
Noise-free guestrooms cannot be guaranteed.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does citizenM San Francisco Union Square offer free cancellation for a full refund?

Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM San Francisco Union Square?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM San Francisco Union Square?

Sorry, there's no on-site parking at citizenM San Francisco Union Square.

What are the check-in and check-out times at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at citizenM San Francisco Union Square?

No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.

What is there to do at citizenM San Francisco Union Square and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near citizenM San Francisco Union Square?

Yes, there's an on-site restaurant, canteenM.

What's the area around citizenM San Francisco Union Square like?

CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 9 minutes' walk from Moscone Convention Center. Travellers say that the area is walkable and good for shopping.

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Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, excellent, and with plenty of fresh and tasty options. (56 reviews)
  • The hotel's restaurant and bar offered great food, drinks, and a convenient location with many dining options nearby. (30 reviews)
  • Wi-Fi was reliable, fast, and usable, making it suitable for work and other online activities. (6 reviews)
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Popular mentions

Room
Service staff
Location
Bed
Bar
Breakfast
Restaurant
Ambience
View
Cities

Reviews

Verified review

10/10 Exceptional

Staff was lovely, the free beverage at check in was a lovely touch.
Verified review

10/10 Exceptional

Stayed for five nights and it was a great experience. The place was clean and the staff was very helpful. The only thing to keep in mind is that the rooms are quite small, but that was okay for me since I was traveling by myself.
Verified review

10/10 Exceptional

Great location! Able to walk everywhere. Staff was so sweet and accommodating. Perfect weekend getaway
Verified review

10/10 Exceptional

Fantastic stay at CitizenM, as always. Nice atmosphere and also perfect for business trip as for a family one.
Verified review

10/10 Exceptional

Clean, well designed compact rooms. Friendly staff. Enjoy my stay
Verified review

10/10 Exceptional

Staff was amazing, the view from our room amazing!! The vibes were vibing, will Definitely be coming back!
Verified review

10/10 Exceptional

Clean room and friendly staff. Love the lobby area and bar vibe
Verified review

10/10 Exceptional

Rooms are a bit small but overall staff is great. Not really any complaints. Would stay again.
Verified review

10/10 Exceptional

Great location
Verified review

10/10 Exceptional

Staff were very nice and accommodating, breakfast was ok not a lot of options for my liking. Hotel overall is great.
Verified review

10/10 Exceptional

Great staff, great location, good food, fun smart controls in rooms
Verified review

10/10 Exceptional

Great location!
Verified review

10/10 Exceptional

Great staff, variety in breakfast choices. Rooms are tiny but cute!
Verified review

10/10 Exceptional

Friendly staff, clean room, great lobby area!
Verified review

10/10 Exceptional

Enjoyed our stay staff was friendly and helpful! Location was perfect!
Verified review

10/10 Exceptional

Clean room, kind helpful staff, convenient location.
Verified review

10/10 Exceptional

Great location.
Verified review

10/10 Exceptional

Friendly staff, great location
Verified review

10/10 Exceptional

If you rent or have a car there is a parking garage right next to the CitizenM doors but it was $46 from 8:30pm-11:00am. Everything else was great! The bed was super comfortable and the shower was amazing. I loved the view and how the whole room was controlled by a tablet!
Verified review

8/10 Very good

Clean, comfortable and in a great location. Would stay here again anytime.
Verified review

8/10 Very good

Rooms were good, fast elevator, friendly staff.
Verified review

10/10 Exceptional

Great service, great room!!
Verified review

10/10 Exceptional

Room and service was great
Verified review

10/10 Exceptional

Love this hotel — around the clock cafe, clean, convenient, and very friendly staff!
Verified review

10/10 Exceptional

A well-planned hotel with convenient controls from the iPad located next to bed. Breakfast is great, but a bit expensive. Climate and lighting controls worked well. Free bottled water was nice, but a cup at the sink would be good for toothbrushing. The location is great for BART trains to SFO, Oakland, and Berkeley, as well as buses east to coast. The lounge is great for hanging out and recharging devices after checking out.