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Palace Hotel, a Luxury Collection Hotel, San Francisco

Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

2 restaurants, breakfast, lunch, dinner served; Californian cuisine
Indoor pool
Indoor pool
48-inch flat-screen TV with satellite channels, TV
Presidential Suite, 1 Bedroom, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Overview of Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property
Luxury hotel with 2 restaurants, near San Francisco Museum of Modern Art
8.8 out of 10 Fabulous
8.8/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Pet-friendly
  • Parking available
  • Internet access
  • Free WiFi
  • Restaurant
Map
2 New Montgomery St, San Francisco, CA, 94105
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown San Francisco
  • San Francisco Museum of Modern Art - 4 min walk
  • Moscone Convention Center - 8 min walk
  • Oracle Park - 19 min walk
  • San Francisco Bay - 19 min walk
  • Pier 39 - 31 min walk
  • Lombard Street - 33 min walk
  • Chase Center - 35 min walk
  • Ghirardelli Square - 37 min walk
  • Westin St Francis Hotel Glass Elevators - 1 min drive
  • Union Square - 2 min drive

Getting around

  • San Francisco International Airport (SFO) - 21 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 27 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 10 min drive
  • San Francisco Station - 22 min walk
  • Market St & New Montgomery St Stop - 1 min walk
  • Montgomery St. Station - 1 min walk
  • Market Street & 2nd Street Tram Stop - 1 min walk

Restaurants

  • McDonald's - 1 min walk
  • Ghirardelli Ice Cream & Chocolate Shop - 1 min walk
  • Uno Dos Tacos - 1 min walk
  • Garden Court - 1 min walk
  • House of Shields - 1 min walk
Map

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

When you stay at Palace Hotel, a Luxury Collection Hotel, San Francisco, you'll be a short five-minute drive from Oracle Park and Pier 39. Guests can take a dip in the indoor pool or grab a bite to eat at Garden Court, which is one of 2 restaurants and serves breakfast and lunch. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness centre and a snack bar/deli. Fellow travellers like the comfortable beds and breakfast. Public transportation is only a short walk: Market St & New Montgomery St Stop and Montgomery St. Station are only steps away.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 556 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 40 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Wi-Fi (speed: 25+ Mbps) and wired Internet access in rooms*

Parking

  • On-site valet parking (USD 72 per day; includes in/out privileges)
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (53000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1875
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Doorbell and phone notifications
  • Wheelchair-width doorways
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Wireless Internet access (surcharge) (speed of 25+ Mbps) and wired Internet (surcharge)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Dining

Garden Court – This restaurant serves breakfast and lunch.
Pied Piper – This cocktail bar specialises in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO – This coffee shop serves breakfast and light fare. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 49 for adults and USD 25 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Valet parking costs USD 72 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer free cancellation for a full refund?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palace Hotel, a Luxury Collection Hotel, San Francisco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there's an indoor pool.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lb per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes. Valet parking costs USD 72 per day. Electric car charging is available.
What are the check-in and check-out times at Palace Hotel, a Luxury Collection Hotel, San Francisco?
You can check in from 4 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Palace Hotel, a Luxury Collection Hotel, San Francisco?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (21-min drive) is nearby.
What is there to do at Palace Hotel, a Luxury Collection Hotel, San Francisco and nearby?
Have fun with nearby activities such as sailing and practise your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre.
Are there restaurants at or near Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there are 2 on-site restaurants, featuring Californian cuisine.
What's the area around Palace Hotel, a Luxury Collection Hotel, San Francisco like?
Palace Hotel, a Luxury Collection Hotel, San Francisco is in Downtown San Francisco, a short 1-minute walk from Market St & New Montgomery St Stop and 19 minutes' walk from Oracle Park. Travellers say that the local area is good for shopping and very central.

Reviews

8.8

Fabulous

9.4/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Great Service and Location in a Beautiful Hotel.
Service above and beyond! Turndown service, early check-in, clean comfortable room in a great location. My “go to” place in SF
Brenda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ralph, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angelina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

anna, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very pricey but experience was wonderful. Room was very clean and comfortable. Location was great. Food was good but on the pricey side.
Georgia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Russell, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Indoor pool for the win
Gorgeous hotel in the heart of the city. The indoor pool was a huge hit with our 5 year old. Great family friendly hotel in a great location. The minimum $15 a day wifi was a little disappointing- but despite that everything else was fantastic. Room service was delicious, and there’s a ghiradelli ice cream and chocolate store located inside the hotel. We would stay here again
1 bedroom suite
Ghiradelli located inside the hotel
Indoor pool- large, heated and so fun. There is also a hot tub
Cassidy, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Caitlin Huan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Tricia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

maria, 2-night trip
Verified Hotels.com guest review