Palace Hotel, a Luxury Collection Hotel, San Francisco

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Indoor pool
Indoor pool
Frette Italian sheets, premium bedding, in-room safe, desk
Frette Italian sheets, premium bedding, in-room safe, desk

Overview of Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property
Luxury hotel with 2 restaurants, near Moscone Convention Center

8.8/10 Fabulous

1,003 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
The price is S$342
Price available on 26/08/2022
Map
2 New Montgomery St, San Francisco, CA, 94105
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown San Francisco
  • Moscone Convention Center - 7 min walk
  • Oracle Park - 19 min walk
  • Lombard Street - 30 min walk
  • Pier 39 - 31 min walk
  • San Francisco Museum of Modern Art - 1 min drive
  • Exploratorium - 8 min drive
  • Ghirardelli Square - 12 min drive
  • Alcatraz Island - 15 min drive
  • University of San Francisco - 15 min drive
  • Presidio of San Francisco - 17 min drive

Getting around

  • San Francisco Intl. Airport (SFO) - 19 min drive
  • Oakland Intl. Airport (OAK) - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 11 min drive
  • San Francisco Station - 22 min walk
  • Market St & New Montgomery St Stop - 1 min walk
  • Montgomery St. Station - 1 min walk
  • Market St & Kearny St Stop - 2 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco puts you within a 15-minute drive of Pier 39 and Oracle Park. Guests can take a dip in the indoor pool or grab a bite to eat at Garden Court, which is one of 2 restaurants and serves breakfast and lunch. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness center, and a snack bar/deli. Fellow travelers like the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & New Montgomery St Stop and Montgomery St. Station are just steps away.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 556 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 40 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi (speed: 25+ Mbps) and wired Internet access in rooms*

Parking

  • Onsite valet parking (USD 72 per day; includes in/out privileges)
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Shopping
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (53000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1875
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • WiFi (surcharge) (speed of 25+ Mbps) and wired Internet (surcharge)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Dining

Garden Court - This restaurant serves breakfast and lunch.
Pied Piper - This cocktail bar specializes in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO - This coffee shop serves breakfast and light fare. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 49 for adults and USD 25 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Valet parking costs USD 72 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Michael, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Johana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lance, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hamidreza, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Anthony, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Bad Experience
Definitely not a 5 Star Hotel ( Property or service ) Location was Good It’s an old Hotel with good features, don’t expect nothing modern Service was decent but could improve Ladies at gym pool where very friendly and nice Had a really BAD EXPERIENCE On Sunday Morning, I requested my car to go and drop off family to airport because they had an early flight , I was told that I couldn’t get my car until I went to front Desk , I went to front desk and was told that I had to clear room food fees pending from night before , I told them that I wasn’t checking out and that you had pre authorized mi card , and was in a little hurry , that as soon as I come back I could stop and clear it , but answer was No , So I had to clear with a Card those items first , ask to speak to a Manager as soon as I came back , was told I was going to be reach by one , but again still waiting on that call. Front Desk person was rude when ask why I had to pay if I’m coming back , they said they left a message but no Message was left , there was no Manager at time and never got a call back after I went and look for him twice .
Jose, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Jeffrey, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Susan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is historic and beautiful and the main areas are very grand. Because of its age, the bathroom was very small but nicely appointed for the space and very clean. The bed was very comfortable and the staff at this hotel is outstanding.
Amy, 1-night romance trip
Verified Expedia guest review