29 January 2023
Bad customer service / invasion of privacy
Rude costumer service, bed was very unstable/creaked a lot, very small, the cleaning services tried to go into our room at 9 am when we had not checked out yet. The front desk called us and asked us why we were still in the room if we had already checked out. We had not checked out yet, and they dissactivated the key cards to get into the room. We felt very unsatisfied and unsafe, there was an invasion of our privacy.
Joselyne, 1-night trip
Verified Hotels.com guest review