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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef Playacar Resort & Spa - Optional All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico

3.5-star beachfront resort with spa, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Overall, this was a stay i would repeat.Dec 10, 2020
  • A nice resort, a little bit dated, great service and beach area, the major drawback is…Dec 2, 2020

The Reef Playacar Resort & Spa - Optional All Inclusive

More Info: 6823 2342

from S$129
  • Superior Room, Balcony, Garden View
  • Premium room, balcony, garden view

What’s around The Reef Playacar Resort & Spa - Optional All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Mamitas Beach Club - 34 min walk
  • Nuestra Senora del Carmen Catholic Church - 29 min walk
  • Playacar Golf Club - 34 min walk
  • Plaza Paraiso - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 198 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built - 1998
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef Playacar Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Spa at The Reef has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

The Reef Playacar Resort & Spa - Optional All Inclusive’s small print

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • The Reef Playacar Resort Spa
  • The Reef Playacar Resort Spa All Inclusive
  • The Reef Playacar Resort Spa Optional All Inclusive
  • Reef Playacar Beach Resort
  • The Reef Playacar Resort & Spa - Optional All Inclusive Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen
  • Reef Playacar All Inclusive Beach
  • Reef car Inclusive Resort

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

Optional extras

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Reef Playacar Resort & Spa - Optional All Inclusive

  • Does The Reef Playacar Resort & Spa - Optional All Inclusive offer free cancellation for a full refund?
    Yes, The Reef Playacar Resort & Spa - Optional All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Reef Playacar Resort & Spa - Optional All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at The Reef Playacar Resort & Spa - Optional All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Reef Playacar Resort & Spa - Optional All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Perché no (2.1 mi), Doña Aurelia (2.3 mi), and L'Atelier (2.3 mi).
  • Is airport shuttle service offered by The Reef Playacar Resort & Spa - Optional All Inclusive?
    Yes, an airport shuttle is available.

Recent reviews

Very good 8.0 From 575 reviews

Very good 8.0
Nice jungle theme, beautiful beach and amenities, Pedro was the best bartender during our stay and Alex gave us excellent attention, the pool area should receive more attention with cleaning, lots of dirty dishes around the pool
JFS, us3 night trip with friends
Exceptional 10.0
The staff and the service made it perfect ! They are amazing . Jesus from the check in area , paulino from the kitchen , gabby from the tours all amazing loving people . Thank you for making my vacations enjoyable
Lucy, us4 night trip with friends
Exceptional 10.0
beautiful garden courtyard balcony view very pleased
dick, us8 night family trip
Good 6.0
I like the scenery of the hotel but I dislike that their is SO many hidden fees.
us6 night family trip
Good 6.0
As usual, the very best part of this experience was the people, the service in Mexico is always fantastic and the Reef is not the exception. The room was very nice and clean. The grounds are lovely with all the green jungle. But, they were very short in staffing. Delayed service. The food was the worst part. Very mediocre and options were very limited. Very poor options for vegetables and fresh fruits. I real shame because I expected to have great natural juices and salads.
us3 night trip
Good 6.0
The layout and appearance were ok. The food service needs improvement in terms of waiters were not friendly and attentive. The food choices were very repetitive and bland, no flavor and focus to much on the look and presentation. The resort was not filled to capacity and they ask you book a reservation every night for the buffet. There was no food service at the beach, for all inclusive, you had to walk to the outdoor snack bar and wait 15-25 mins for them to make you one hotdog and then walk to a separate drink bar to get a drink even though there is a closer drink bar next to the beach that is only for gold and platinum members that they ask you to up grade to once you get there.
Jr, us6 night romance trip
Good 6.0
Foooddddd Awfulllll.. Food Awfulll.....Roches im the bed and sink Bad very Baddddddddddd
us3 night family trip
Very good 8.0
This property is located in a private residence, the jungle feel is great, because of the vivid situation it is hard to judge the full amenities because not all restaurants and bars were open so food choice was a bit limited to one or two dining options, but overall we enjoyed staying at this location.
Jesse, us6 night romance trip
Exceptional 10.0
I like the pool area and the easy access to the beach. The staff was great. I recommend !!
Alfonso, us1 night family trip
Exceptional 10.0
Great time place is amazing! Totally recommend food, services was great very clean and staff was very nice. Beaches are super clean would definitely go back .
us4 night romance trip

The Reef Playacar Resort & Spa - Optional All Inclusive