Fairmont Singapore - Singapore

The front desk staff is friendly and helpful. Very responsive to our request. The room is spacious and clean. If the mattress is harder will be perfect also if the hotel has the complimentary parking for the guest will be great. Understand they have valet parking service but is quite expensive. Although the car park is under the management of shopping centre but I feel the hotel can work something with the Management.

The Wifi was very slow, even when they gave me Premium access is was very slow. The aircon had problems. It is not the standard of a 5 star hotel in Singapore to have such low speed internet for a business hotel. I would highly recommend business people NOT to stay at this Fairmont. I do like the brand and live in the Fairmont in Jakarta, but the Singapore Fairmont should be a 2 star hotel

I had an amazing stay. The only downside was that everytime you open your room door all the lights turn on in the room and the curtains open. Not quite ideal when you’re sharing rooms and your companions may not all sleep at the same time or wake up at the same time. This was quite a nuisance for me as I usually wake up quite early in the mornings for my workout but I couldn’t leave the room quietly as you can imagine all the lights turn on when I leave at 6-7am. And if my children sleep early and I went out, all the lights will then on when I come in the room later at night. We did ask but was told that there was nothing that could be done as the system was programmed that way. I hope the hotel will look into this flaw.

We were warmly welcome on arrival. The check-in process was very smooth and fast. Special commendation to Ms Amanda who attended to our check-in. She was very friendly and attentive. It was really a joy to meet her. She made every effort to ensure that our stay was an enjoyable one and took note of our requests. We were very impressed of the quick response and the kind gesture of the hotel to grant us our request. A very big thank you to Fairmont Singapore and Ms Amanda. We have truly enjoyed our stay.

The hotel staff was so friendly, very near the town area, easy access to restaurants. The room was big and spacious! The room was so clean and the service was so good 👍 Overall I had a great, amazing stay! Thank you Fairmont 😊

Bed was described as double bed on website Turned out to be Super single There was construction work on upper floors clearly quite noisy We could not use the pool during 12-3 pm due to construction work All these we found out after we checked in Not becoming of a 5 star hotel

Have notified Fairmont staff that i am celebrating my birthday with the hotel and they greeted me with a pre-cooled room with the key card inserted, and also decorated the room with rose petals and also balloons. It was a real surprise. The room with a view of the Esplanade was great as well.

Family and myself are very happy overall with our stay there.

Wonderful hotel with great service staff and well maintained rooms in a fantastic downtown location

Great location and the room is just so comfortable that you don’t feel leaving.