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The Imperial Hotel

2.0 star property
Kluang hotel in city centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Imperial Hotel

Exterior
Lobby
Interior
Interior
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Free parking
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
Main amenities
  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Free newspapers in the lobby
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Lift
  • Minibar
  • Cable TV service
  • Free self-parking
The price is S$44
includes taxes & fees
6 Jan - 7 Jan

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Bidet
Private bathroom
Minibar
Electric kettle
Cable channels
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, iron/ironing board

Family Room

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Bidet
Private bathroom
Minibar
Electric kettle
Cable channels
  • 25 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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Free WiFi
Connecting rooms available
Air conditioning
8.4 out of 10, Very good, (137)
The price is S$45
includes taxes & fees
11 Jan - 12 Jan
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About the area

Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000

What's nearby

  • Sungai Yong Waterfalls - 2 min walk
  • Kluang Mall - 11 min walk
  • Gunung Lambak - 6 min drive
  • Kluang Stadium - 7 min drive
  • Lake Park (Taman Tasik) - 8 min drive

Getting around

  • Senai International Airport (JHB) - 64 min drive
  • Kluang Station - 6 min walk
  • Chamek Station - 24 min drive
  • Renggam Station - 24 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪Ngepot Kabin - ‬3 min walk
  • ‪Restoran Tepi Sungai Jamilah - ‬2 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk
  • ‪Bazar Ramadhan Kluang - ‬3 min walk

About this property

The Imperial Hotel

Located near a train station, The Imperial Hotel is a great choice for a stay in Kluang. Free perks include WiFi and self-parking.

Languages

Chinese (Mandarin), English, Malay

At a glance

DONE

Hotel size

    • 24 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: 11:30 AM
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited

Property amenities

Services

  • 24-hour front desk
  • Free newspapers in reception

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50 per accommodation, per stay

Policies

This property accepts credit cards.

Also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Does The Imperial Hotel offer free cancellation for a full refund?
Yes, The Imperial Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Imperial Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Imperial Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Imperial Hotel?
Check-in start time: 2 PM; check-in end time: 11:30 AM. Check-out time is noon. Express check-out is available.
What's the area around The Imperial Hotel like?
The Imperial Hotel is in the heart of Kluang, a short 6-minute walk from Kluang Station and 11 minutes' walk from Kluang Mall.

The Imperial Hotel Reviews

Reviews

8.2

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

LEE, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Mee Choo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Wang, 1-night trip
Verified Hotels.com guest review

8/10 Very good

kok ling, 1-night trip
Verified Expedia guest review

8/10 Very good

Choon Leong, 1-night trip
Verified Expedia guest review

6/10 Good

centralize
Lim, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Location is good
Chin Thiam, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Wei Foon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean. Conveniently located
Foo Siew, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hoong Wai, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vincent, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Shing Hwee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Azhar, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Shanna, 1-night trip
Verified Hotels.com guest review

6/10 Good

Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
1-night family trip
Verified Expedia guest review

8/10 Very good

Nice stay Kluang
Clean, comfort and powerful shower!!!
Muhd Fariq Irrfan Selva, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Sunny, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

A very comfy room, especially the bed.
Christopher, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient location and clean; staff is very friendly.
DG, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Good location. Near shopping centre . Easy to find restaurant.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice place to stay
1-night family trip
Verified Expedia guest review

8/10 Very good

Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
2-night family trip
Verified Expedia guest review