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Hotel Colonial Playa del Carmen

3.5 star property
Aparthotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Desk, free WiFi, bed sheets
Reception
Lobby sitting area
Front of property

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • 130 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Car hire on-site
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area
  • Banquet hall
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Lift
  • Outdoor swimming pools
  • Free toiletries
The price is S$80
includes taxes & fees
18 Jan - 19 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Twin Room

Desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Desk, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 40 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Desk, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Living room
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Room

Desk, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

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The price is S$141
includes taxes & fees
4 Jan - 5 January 2025
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 12 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Hotel Colonial Playa del Carmen puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Also, Xplor Theme Park and Playa del Carmen Maritime Terminal are within a short drive. Fellow travellers say great things about the helpful staff and location.

Languages

English, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:30 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps

Parking and transport

  • No on-site parking available
  • On-site car hire

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Towels provided
  • Soap
  • Toilet paper
  • Shampoo

Entertainment

  • 20-inch TV with satellite service
  • TV in a common area

Work spaces

  • meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 150
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Luggage storage
  • 24-hour front desk
  • Change of towels (on request)
  • Banquet hall

Location highlights

  • In the city centre

Things to do

  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Window guards

General

  • 130 rooms
  • 4 floors
  • 2 buildings
  • Built in 2008
  • Colonial architecture

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property collects a 1.50 USD environmental tax at check-in.

Also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Is there a pool at Hotel Colonial Playa del Carmen?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Colonial Playa del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Colonial Playa del Carmen?
Sorry, there's no on-site parking at Hotel Colonial Playa del Carmen.
What are the check-in and check-out times at Hotel Colonial Playa del Carmen?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is 11:30 AM. Contactless check-out is available.
What is there to do at Hotel Colonial Playa del Carmen and nearby?
Hotel Colonial Playa del Carmen has an outdoor pool.
What's the area around Hotel Colonial Playa del Carmen like?
Hotel Colonial Playa del Carmen is in Downtown Playa del Carmen, a short 4-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travellers love the aparthotel's prime location.

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Fue muy buena la experiencia. Solo estuve una noche. El personal fue mu amable . Recomiendo el hotel 100%
roberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Traveled
Great place close to everything
Veronica, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Great place and atmosphere
Veronica, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

They helped us out accommodated to our needs
Veronica, 1-night trip
Verified Expedia guest review

8/10 Very good

We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL. We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out. The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room). The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure. We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head. A water cooler to fill our own bottles WIN! Really nice front desk staff WIN! Restaurant right next door with GREAT prices and variety WIN! Tienda across the street selling ICE WIN WIN!
Dywayne, 14-night romance trip
Verified Expedia guest review

8/10 Very good

Gerhard, 7-night trip
Verified Expedia guest review

8/10 Very good

María Eugenia, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exelente spot
rosalinda, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ryan, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Aaron, 6-night family trip
Verified Expedia guest review

6/10 Good

An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.
Zenun, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Ron, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great thanks
David, 5-night trip
Verified Expedia guest review

6/10 Good

It room was good, but very noisy.
Barbara, 6-night trip with friends
Verified Expedia guest review

2/10 Poor

The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying
Yolanda, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Mr. Samuel, 3-night trip
Verified Hotels.com guest review

6/10 Good

Fred, 9-night trip
Verified Expedia guest review

4/10 Fair

Pool gets overpacked. Water splashing everywhere.
Jim, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Affordable and close by everything.
Richard, 2-night trip
Verified Expedia guest review

8/10 Very good

Playa
Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!
Sari, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Laurence, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.
Arthur, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.
Arthur, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Still at the property but love it🌹 and staff very courteous, thanks.
Edgar, 3-night family trip
Verified Expedia guest review

8/10 Very good

When we first walked in we were shocked by how amazing it looked. I would totally stay again but wished the staff gave us a few more details!! Had no idea we had to use key card in a random box to work the lights and A/C We had a stove top but no fridge, no biggie! After a super long day of travel in extreme heat I would have loved some assistance with our luggage going up 3 flights of stairs!! ( Ya I know, suck it up!) This final thing is why I cannot give 5 stars is they have NO drinkable water for guests! For such an "upscale" place that should be a priority. When I asked at the front desk..the guy laughed at me!!!! Even a water cooler in reception would have been better than nothing!! Enjoy your stay but bring drinking water!,
jennifer, 1-night trip with friends
Verified Expedia guest review