Terrible, terrible check-in experience. Check in was meant to take place at the Copthorne Hotel (which is just next door) but the check-in staff couldn't find my booking and suggested that I go to a dodgy looking motel next door instead. I wasted over an hour driving and asking around before deciding to go back to Copthorne check-in desk and insisted that they check again on the system. And guess what, my booking suddenly appeared. Very shockingly the duty manager refused to even come out and apologize. Won't be coming again for sure!