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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Punta Sam beachfront property with 10 restaurants, spa

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Exterior
Outdoor wedding area
Lobby
Private beach, beach massages, scuba diving, snorkelling
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 7 poolside bars
  • 11 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Rooftop terrace
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Beach bar

Feel at home (6)

  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Furnished balcony or patio

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

9.6 out of 10
Exceptional
(61 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(27 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, a heated pool, free pool cabanas, pool umbrellas

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Spa
Pet-friendly
Free parking
9.4 out of 10, Exceptional, (1078)
The price is S$1,168
includes taxes & fees
9 Feb - 10 Feb
Atelier Playa Mujeres - Adults Only - All Inclusive
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About the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • Dolphin Discovery - 88 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive offers a private beach where you can get a beach massage or sip a drink at the beach bar, plus you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Toscana, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 7 poolside bars, a rooftop terrace and a 24-hour fitness centre. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 450 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 7 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Toscana – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
Barcelona – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
The Flavor Market – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3904.21 per vehicle (return. Maximum occupancy 2)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.

Also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Excellence Playa Mujeres - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there are 7 outdoor pools.
Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there's free valet parking.
Is an airport shuttle service offered by Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 3904.21 per vehicle return.
What are the check-in and check-out times at Excellence Playa Mujeres - Adults Only All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Excellence Playa Mujeres - Adults Only All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (15-min drive) and Dubai Palace Casino (16-min drive) are both nearby.
What is there to do at Excellence Playa Mujeres - Adults Only All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - Adults Only All Inclusive also has 7 poolside bars, 11 bars and a private beach, as well as a 24-hour fitness centre, a sauna and a garden.
Are there restaurants at or near Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there are 10 on-site restaurants, featuring beachfront dining, international cuisine and garden views.
Does Excellence Playa Mujeres - Adults Only All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Excellence Playa Mujeres - Adults Only All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Excellence Playa Mujeres - Adults Only All Inclusive like?
Excellence Playa Mujeres - Adults Only All Inclusive is in Playa Mujeres, a short 12-minute walk from Mujeres Beach.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent
My first time at an adult only, all inclusive resort. I loved it and would go again. The service, staff and accommodations were top notch. Especially the staff who were so friendly and attentive. We booked a couples massage in the spa. It was incredible. I’ve never experienced such luxury.
RACHEL, 4-night trip
Verified Hotels.com guest review

6/10 Good

We’ve been going to this resort for eight years and it looks like they have cut back on a few things. The Spa was redone, but they didn’t allow you to use all the facilities to do your water treatment. New Year’s Eve was cut back tremendously. We were very disappointed. The food was good, Service was pretty good. I think they were short on help.
Sandra, 5-night trip with friends
Verified Hotels.com guest review

6/10 Good

Gone downhill
We were returning to the hotel (this was our third time there). It was as we remember except the food seems to have gone downhill quite a bit. And it was hard to get any non well liquor (I mostly drink tanqueray and they kept selling out I was told). Also the pool bar staff really don’t like making the more complicated drinks — beers no problem.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Therese, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joe, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Rameela, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

William, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

eduardo, 6-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing
I went tô Excellence Riviera Cancún Douro years ago was perfect, because of it i go tô another Excellence Hotel. Was disappointing. I take the Excellence Club, and do not value the money, the Club smelled bad and there was nothing tô eat with the drinks. Most of the restaurants have a common food. In fact the hotel is much expensive for the things it gives. Exception tô Heidi, that make the beach service and Vilma the manager of foods and drinks
Rafael, 8-night trip
Verified Hotels.com guest review

6/10 Good

It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into. Again, I feel we need money/ credit back on the building and room change.
christine, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
Andrew, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel J, 6-night trip
Verified Expedia guest review

8/10 Very good

Janel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Tracy J, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great resort and food. Unfortunately, everything is catered towards couples. Not very many options to accommodate our group of 16, dinners were often split into different tables and pool and beach loungers were not made for group settings. In addition, every bar closes at midnight and the resort shuts down. No place to hang out and there is a sound ordinance if you play your music in your room after hours. We did not do our research for groups, other than that it is an amazing resort with exceptional service.
Anthony, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Imelda, 6-night trip
Verified Expedia guest review

8/10 Very good

Good place overall to stay. Some parts were under construction during our stay, but didn’t impact us to much. Like the dinner places but wished there was more poolside services for food. Also, excellence package was okay to purchase for us but didn’t see to much value. Lighting in room was not ideal in the 2 story villa, wish there was lighting on the 2nd floor at night to enjoy it. Thanks so much for the stay!
Joseph, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful property, very safe area, wonderful amenities.
Kristy Lynn, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

Tapasya, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Megan, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the staff, food, drinks and shows
Jordan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Exceprional customer service.
Samar B, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

There is always lots to do at the resort!
Angela, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Sydney, 6-night trip
Verified Expedia guest review