4/10 Fair
9 February 2023
Disappointing
We booked this hotel for the water park however when we arrived the water park was closed and would not open during our stay. Had we known we would have booked closer to the beach. The hotel communicated many things prior to our arrival with us but never that the water park was closed and was not even willing to upgrade our room for the inconvenience until we insisted and even at that it was only for one night. And then we had to change rooms.
After 9pm you have to pay for shuttle which is fine however the drivers took our money. And then we were also charged again at check out.
Location is off the beaten path but shuttle is helpful and the hotel had nice views and a nice breakfast. Most of the staff was very pleasant and kind outside of check in.
WiFi did not work for first day but was fixed the second day. Not sure I would stay here again.
Brieana
Brieana, 2-night trip
Verified Hotels.com guest review