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Copal Tulum Hotel

4.5 star property
Luxury hotel with spa, near Playa Paraiso

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Copal Tulum Hotel

2 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers
Premium bedding, down duvets, memory-foam beds, minibar
Private kitchen
Terrace/patio
Terrace/patio
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Air conditioning
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Pool bar
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
The price is S$286
includes taxes & fees
3 Jan - 4 January 2025

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 154 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 122 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 90 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 108 sq m
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

Highlights

Deck/patio
Garden
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 95 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace, Garden View

Highlights

Deck/patio
Garden
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Memory foam bed
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 214 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 288 sq m
  • Sleeps 3
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 165 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 215 sq m
  • Sleeps 3
  • 1 King Bed, 4 Single Beds and 1 King Sofa Bed

Similar properties

Exterior

Kimpton Aluna Tulum, an IHG Hotel

Pool
Spa
Pet-friendly
Free parking
9.0 out of 10, Wonderful, (187)
The price is S$309
includes taxes & fees
22 Jan - 23 January 2025
Kimpton Aluna Tulum, an IHG Hotel
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About the area

Map
Calle Ixchel sn, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 3 min drive - 1.8 km
  • Las Palmas Public Beach - 8 min drive - 4.8 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km
  • Tulum Beach - 12 min drive - 5.5 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

At Copal Tulum Hotel, you'll be within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or manicures and pedicures, and Copal, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar and a 24-hour fitness centre. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 85 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (late night)

What to do

  • Snorkelling nearby

Working away

  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bike hire
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Firepit

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible pool

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Dressing gowns

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory-foam mattress

What to enjoy

  • In-room massage
  • Deck or patio
  • Garden

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Chef

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Copal – Overlooking the garden, this delicatessen specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Kokoro – Overlooking the garden, this fine-dining restaurant specialises in Chinese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 360 to 360 per person
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs MXN 250 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.

Also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel offer free cancellation for a full refund?
Yes, Copal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Copal Tulum Hotel?
Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Copal Tulum Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Copal Tulum Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Copal Tulum Hotel?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Copal Tulum Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Copal Tulum Hotel and nearby?
Have fun during the warmer months with activities nearby such as snorkelling. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Copal Tulum Hotel also has a 24-hour fitness centre and spa services, as well as a garden.
Are there restaurants at or near Copal Tulum Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views.
Does Copal Tulum Hotel have any outdoor private spaces?
Yes, every room features a deck or patio and a garden.
What's the area around Copal Tulum Hotel like?
Copal Tulum Hotel is in Zama, a short 19-minute walk from Hunab Lifestyle Center.

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Avinita, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary-Anne, 5-night trip
Verified Hotels.com guest review

2/10 Poor

False advertisement
I booked my room based on the photos shown on Hotels.com. When I arrived, the room I was given was not the room that was shown online. It was extremely small and cramped. No space for luggage. No space to even walk. The bed took up the entire room. The tv had only one channel and the staff could care less about anything I said to them pertaining my room.
Audrey, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Omar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is our second time at Copal and we are definitely coming back again. Everyone here is very friendly and willing to help with anything you need. If you want to escape to a quiet, clean place that is close to great restaurants and to the beach this is the place to stay. Thank you Copal! See you soon, Renata, Vivien and David
Helga, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

sierra, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel it’s amazing and the staff is extremely friendly and polite, both pools were incredible, and mini jungle they have inside of the hotel makes it even better, one of the best hotels I’ve ever stayed.
Christian, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The pool and restaurant were very beautiful. The room was pretty good but the bathroom needs a bit of TLC. I would have liked for the scooters, bikes and tours offered by the hotel to be a bit cheaper. You can find much cheaper options nearby. We didn’t like Tulum very much, it was too expensive and touristy but we were glad we could come back to a nice hotel and relax in the pool.
Claire, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Nicholas, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Cristal Martinez, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Copal Tulum has a beautiful junglesque, plantiful, eco friendly, earthy feel. We had a studio with garden pool. It was v spacious for two people. The decor was lovely and tiki. The pool out the backyard was just ok - not super inviting. It would have been nice if it was heated. There were a good few mosquitoes in the room - I'm guessing that due to the natural surrounding environment. The overall feel is lovely and relaxing with no sound pollution. The top floor pool was v relaxing at night. The restaurants were limited and while good and have a gorgeous feel are v expensive. Prepare to spend 100$ for a dinner for two (2 main courses, 1 side, a drink, water and tip). The staff are warm and humble and very easy to ask any questions and suggest things. The road to the hotel is a bit scary. On the first night the taxi brought us down a side road that was uneven, very ramshackle and kind of scary as it had no street lights. We took taxis everywhere (which will add up and vary in cost depending on the driver) but I'm sure you could walk 15 mins or bike to a restaurant up the road if you feel confident enough. Overall - for the price it was a lovely, unique stay! The hotel suggested a trip to a protected beach reserve at alito hotel. It was a gorgeous beach with v calm water, very clean and no one bothers you. What they don't tell you in advance is that you have to pay a fee to enter the reserve & 1000 pesos to rent a cabana but you get a meal and two drinks (great value though!)
Stephanie, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely would stay here again. Amazing experience!
Dariane, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Elder, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I will stay here a million times. Loved the staff and all the amenities and how close we were to the beach. Perfect getaway
Brittany, 5-night trip
Verified Expedia guest review

10/10 Exceptional

This is the best and most organized hotel ! From the excursions to the transportation and customer service.They made me feel more at ease especially with everything going on at mexico. Everyone is helpful and they really try their best to make you comfortable. The hotel apartment is beautiful and it captures the essence of nature. The pool is great ! I had no bed bugs and the wifi is decent for the basics. I loved everything about the hotel. The location is perfect and next to restaurants and the activity. I recommend everyone yo come here , they will provide you a list of excursions including the transportation, spas and whole bunch of other things so you can have a fun time. COPAL TULUM is the BEST❤️
Patrianna, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Deshawn, 4-night trip
Verified Expedia guest review

10/10 Exceptional

All around great experience
Lyndell, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

My only complaint was that the room wasn’t ready at 3pm check in. But if I’m ever back in Tulum. I’ll stay there again
Shamelia, 4-night trip
Verified Orbitz guest review

8/10 Very good

Lola, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
We had a lovely stay, and we did extend. We arrived in the evening after an 11 hour flight and we checked in very quickly. The hotel has two restaurants which do amazing food, and have great service. The apartment was spacious, however we found that the bathroom and kitchen utensils were not adequately cleaned. We assumed it was an oversight and thought it would be rectified during daily room service, which it was not, so we had to request additional cleaning. Apart from this the room was safe and secure. Please note that as beautiful the grounds are, it is in a jungle setting and the mosquitos are relentless. It didn’t bother us as we are from countries where we are in frequent contact with tropical species. So if you find a frog in your private pool, the grounds people are happy to relocate them. The overall service is from the concierge is great, they are friendly and helped us booked tours and gave suggestions of authentic restaurants. Would I stay there again- absolutely!
Ella, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Clean property that is very tranquil and serene.
Harvey, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Pedro, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We need washer machine or laundromat area, is a suggestion.
Heriberto, 3-night family trip
Verified Expedia guest review

4/10 Fair

I booked the most expensive room and it had bed bugs. I woke up with over 36 bites all over my body when I alerted the staff they acted as if they didn't know about the problem until I told them I had photos. Then the story changed. I tried to allow them to make things right but unfortunately they blamed the pesticide company! There was loud construction being done every day. It was just not the experience I was looking for in a vacation. I would recommend a hotel closer to the beach with better reviews and food choices.
Samantha, 3-night romance trip
Verified Expedia guest review