Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
Restaurants
World Café - 18 min walk
Don Fernando Lobby Bar - 1 min walk
El Suspiro - 15 min walk
Hideaway Bar At Dreams Playa Mujeres - 4 min drive
The Sand Bar - 4 min drive
About this property
Atelier Playa Mujeres - Adults Only - All Inclusive
At Atelier Playa Mujeres - Adults Only - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be a five-minute drive from Playa Mujeres Golf Club. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Mercado 19, one of 14 restaurants, serves Mexican cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 3 poolside bars, a health club and a fitness centre. Fellow travellers say great things about the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Snorkelling
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Theme parties
Languages
English, Spanish
At a glance
Hotel size
593 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 16
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
On-site parking is limited
Other information
Designated smoking areas
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast
14 restaurants
12 bars/lounges
3 poolside bars
2 swim-up bars
2 coffee shops
24-hour room service
Snack bar/deli
What to do
On the beach
Fitness classes
Evening entertainment
Shopping
Working away
7 meeting rooms
Co-working spaces
Conference centre (21115 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Free beach cabanas
Free bike hire
Free pool cabanas
Beach sunloungers
Beach towels
Beach umbrellas
Golf cart on-site
Pool loungers
Pool umbrellas
Romance packages
Facilities
1 building/tower
Built in 2019
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Health club
Adjacent to a golf course
Golf driving range on-site
2 outdoor pools
Heated pool
Art gallery on-site
Full-service spa
Golf clubhouse on-site
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Front entrance ramp
Hand-held shower heads
Room amenities
Be entertained
55-inch Smart TV
Premium satellite channels
Films for purchase
Home comfort
Air conditioning
Ceiling fan
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Down duvet
Blackout curtains
Premium bedding
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Free WiFi
Phone
Desk chair
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
LED light bulbs
Mobile key entry
Special features
Spa
NUUP SPA has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Mercado 19 – This buffet restaurant specialises in Mexican cuisine and serves breakfast and dinner.
Limón y sal – This restaurant specialises in Mexican cuisine and serves brunch and lunch. Open daily.
El Suspiro – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
Takeshi – This diner specialises in Asian cuisine and only serves dinner. Open daily.
Cilento – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: USD 2 per person, per night
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 320 per pet, per week
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Property Registration Number AVH161104JQ0
Also known as
Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p
Frequently asked questions
Does Atelier Playa Mujeres - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Atelier Playa Mujeres - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Atelier Playa Mujeres - Adults Only - All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Atelier Playa Mujeres - Adults Only - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 320 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Atelier Playa Mujeres - Adults Only - All Inclusive?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Atelier Playa Mujeres - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Atelier Playa Mujeres - Adults Only - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
What is there to do at Atelier Playa Mujeres - Adults Only - All Inclusive and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Atelier Playa Mujeres - Adults Only - All Inclusive also has 2 swim-up bars, 3 poolside bars and a steam room, as well as spa services and a garden.
Are there restaurants at or near Atelier Playa Mujeres - Adults Only - All Inclusive?
Yes, there are 14 on-site restaurants, featuring Mexican cuisine.
Does Atelier Playa Mujeres - Adults Only - All Inclusive have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Atelier Playa Mujeres - Adults Only - All Inclusive like?
Atelier Playa Mujeres - Adults Only - All Inclusive is a short 17-minute walk from Playa Mujeres Golf Club and 15 minutes' walk from Mujeres Beach.
Atelier Playa Mujeres - Adults Only - All Inclusive Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
8/10 Very good
1 February 2025
Cheryl
Cheryl, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 January 2025
Jeff
Jeff, 5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
5 January 2025
Karina
Karina, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 January 2025
Xmas 2024
Top notch resort that actually blew my mind with how nice it was. Incredible food, fancy drinks, sports bar and lots of authentic Mexican:) Phenomenal service everywhere
MICHAEL
MICHAEL, 7-night trip
Verified Hotels.com guest review
2/10 Poor
12 December 2024
hannah
hannah, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 December 2024
Couples trip
We had the best vacation! This place was amazing! We loved every part of our stay! The food was phenomenal! The resort and the staff was awesome! We would love to come back!
Haley
Haley, 6-night trip
Verified Hotels.com guest review
8/10 Very good
6 November 2024
Jesus
Jesus, 3-night trip
Verified Travelocity guest review
10/10 Exceptional
6 November 2024
Is there any discount for my future stay?
Danni
Danni, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 November 2024
Wil Walker
Wil Walker, 3-night trip
Verified Hotels.com guest review
6/10 Good
4 November 2024
This was my 11th time to Mexico & my 6th time to the Cancun area. This is incredibly beautiful property with lots of dining option and activities. The pools & beach are both beautiful & well maintained. The food is some of the better I have had at an all inclusive & the bartenders & wait staff at all of the pools & restaurants provided great service, especially Julio at the pool & Oscar at the Mediterranean restaurant (Oscar really went above & beyond to make my birthday special). Unfortunately, I did not get to thoroughly relax or enjoy this trip due to the excess of loud partying, bass heavy music & screaming party goers outside of our room at all hours of the night (usually until 1 or 2 am). I specifically picked this resort because it was supposed to be more about a chill and relaxing experience, not a party resort. I work hard and when I’m on vacation, sleep & unwinding in a peaceful environment is top priority. All 4 nights of our stay we were woken by the music & screaming. It appears our room was right next to a rooftop where they host their receptions & parties & the noise radiated throughout all of building 2. The rooms closest to this event space should not be sold to guests, maybe turned into coat closets. I contacted the concierge & front desk 4 times regarding this issue. I was told there were no more events in this space for the remainder of our stay, so I didn’t move rooms due to the inconvenience of packing and unpacking again, but the parties didn't stop.
Ruby
Ruby, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 November 2024
Amazing hotel
Absolutely the best hotel I’ve ever stayed in! Hands down amazing.
Alice
Alice, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2024
Rafaelina
Rafaelina, 3-night trip
Verified Expedia guest review
10/10 Exceptional
31 October 2024
Beautifull/clean property. Great pools and service. Food was great and all the staff were super polite & friendly.
Rooms are huge, very modern with comfortable beds.
Roya
Roya, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
30 October 2024
Our favorite property in Costa Mujeres! We will definitely be back!
carrie
carrie, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
28 October 2024
It was great
baya
baya, 4-night trip
Verified Expedia guest review
8/10 Very good
28 October 2024
We had a wonderful stay at this adults-only resort, and I must say the ambiance and overall vibe were peaceful and aesthetically pleasing. Among the many dining options at the resort, we especially enjoyed Casa di Luna (Mediterranean) and El Suspiro (Seafood). We were fortunate to have an outstanding waiter, Ricardo, at Casa di Luna—thank you, Ricardo! His service made the experience even more memorable.
Most of the staff at the resort were friendly and attentive. Whether we were at the beach or by the pool, servers came by regularly with food and drinks. Although I don’t remember everyone’s name, I recall Christopher, our beach server, who did an excellent job. Our room was also cleaned and well-kept each day (special shout-out to Yadira, who was very sweet).
Sharon
Sharon, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 October 2024
Jila
Jila, 5-night trip
Verified Expedia guest review
10/10 Exceptional
26 October 2024
Liked about the pool, dining options, gym, and room.
Eun Jun
Eun Jun, 2-night romance trip
Verified Expedia guest review
8/10 Very good
25 October 2024
LYSA
LYSA, 3-night trip
Verified Expedia guest review
8/10 Very good
25 October 2024
Pros: stunning hotel, staff makes you feel incredibly welcome and special. private jacuzzi and balcony for sunset watching, and access to private Inspira pools and cabanas.
Cons: we were not impressed by the food or drinks- only had one memorable meal at the seafood restaurant despite eating at 6 different restaurants at the venue. Because of this, we had a hard time justifying how expensive it was comparatively. We expected amazing cuisine, and it simply wasn’t.
Overall we would recommend the hotel as it’s beautiful and the staff was excellent, but we personally probably won’t be back because of the food to cost ratio.
Annie
Annie, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 October 2024
Absolutely incredible resort with the kindest staff. Amazing food, spectacular pools — especially the Inspira infinity pool on the roof — totally worth getting an Inspira room in my opinion for that pool alone. I will be going back!
Julia
Julia, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Great restaurants, service and amenitieS
Herbert
Herbert, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Emily
Emily, 4-night trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Bello
Ana
Ana, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
First all-inclusive vacation. This property was beautiful. if we go to Cancun again, we're definitely staying here again. 12 different restaurants on site, multiple bars, beautiful ambiance and style. Room was absolutely stunning. Staff is extremely kind and willing to help with anything you need.