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Phoenix Palace Hotel Hanoi

3.0 star property
Hotel with restaurant, near Hoan Kiem Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix Palace Hotel Hanoi

Front of property
Lake
Lobby sitting area
Minibar, in-room safe, desk, soundproofing
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Free parking
    Free parking
  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • ATM/banking services
  • Laundry service
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite Double with Bacolny and city View

Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (with Window)

View from room

Deluxe Double Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Minibar, in-room safe, desk, soundproofing

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Quadruple Room, City View

Minibar, in-room safe, desk, soundproofing

Deluxe Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Triple Room (with Window)

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Connecting Room

Minibar, in-room safe, desk, soundproofing

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Electric kettle
  • 5 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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Airport transfer
Parking available
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9.2 out of 10, Wonderful, (192)
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About the area

Map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 4 min walk - 0.3 km
  • Hoan Kiem Lake - 8 min walk - 0.8 km
  • Hanoi Old Town Night Market - 9 min walk - 0.8 km
  • Quan Chuong Gate - 16 min walk - 1.4 km
  • Hanoi Opera House - 17 min walk - 1.4 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 41 min drive
  • Hanoi Railway Station - 16 min walk
  • Ga Thuong Tin Station - 17 min drive
  • Hanoi Long Bien Station - 18 min walk

Restaurants

  • ‪Âu Lac Family Restaurant - ‬2 min walk
  • ‪Phở Nguyệt - ‬1 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Ngoam - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Phoenix Palace Hotel Hanoi puts you in a great location, within a short 10-minute walk of St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. Free perks include WiFi and self-parking. Also, Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are within a short 10-minute walk.

Languages

Chinese (Mandarin), English, French, Vietnamese

At a glance

Hotel size

  • 26 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (9 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 100000 for adults and VND 50000 for children

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Phoenix Palace Hotel Hanoi offer free cancellation for a full refund?
Yes, Phoenix Palace Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Phoenix Palace Hotel Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Phoenix Palace Hotel Hanoi?
Yes, there's free self parking.
What are the check-in and check-out times at Phoenix Palace Hotel Hanoi?
Check-in start time: 2 PM; check-in end time: anytime. Check-out time is noon.
Are there restaurants at or near Phoenix Palace Hotel Hanoi?
Yes, there's an on-site restaurant.
What's the area around Phoenix Palace Hotel Hanoi like?
Phoenix Palace Hotel Hanoi is a short 8-minute walk from Hoan Kiem Lake and 4 minutes' walk from St. Joseph's Cathedral of Hanoi.

Phoenix Palace Hotel Hanoi Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Steave, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Michael, 4-night trip
Verified Hotels.com guest review

6/10 Good

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Michael, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tyng Song, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Tyng Song, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Oliver, 18-night trip
Verified Expedia guest review

8/10 Very good

Ida, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Bradley, 14-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location and friendly and helpful staff. Would recommend to all.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Good hotel
The hotel is not far from the center. The staff are friendly. Quite clean.
Shoshana, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tracey, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great A/C and Brekkie!
Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!
Claire , 3-night trip
Verified Expedia guest review

8/10 Very good

Great value
This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!
Philip, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Close to town
Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.
5-night trip
Verified Expedia guest review

6/10 Good

Friendly staff
Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.
Verified Expedia guest review

10/10 Exceptional

comfortable, very friendly staff
My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended
James, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel with good location
Hotel on a quiet street. Very helpful and friendly staff. Tommy organised all our trips in advanced and couldn't do enough for us. Breakfast great with lots of choice. Clean hotel. Would stay there again
Sarah, 3-night trip
Verified Lastminute guest review

8/10 Very good

Good location in the old quarter of the city
Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.
Verified Expedia guest review

8/10 Very good

Very nice, just need better coffee.
Really nice and good value. Only problem was that the coffee at breakfast was undrinkable. Other than that, would recommend.
Verified Hotels.com guest review

10/10 Exceptional

Kind service in renovated boutique style hotel
This extremely well-priced hotel can boast of their excellent service, good breakfast, and comfortable beds. At the edges of the old city, it is in walking distance of many attractions.
Verified Hotels.com guest review

10/10 Exceptional

Friendly and helpful staffs
The staffs are friendly and helpful. Most of the hotel staffs can communicate in English. 5-10min walk to Hoan Kiem Lake, shopping and drinking area. Good for short business stay. May give a full star for all ratings if not for the noisy renovation beside the building in early morning.
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff
The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so it's very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Best hospitality.
The staff was very kind and helpful. This is the first time we come here but they provided for us a free tourist map that made by their own with full of recommendation of museums, markets, restaurants or reliable taxi.. This definitely would be great help for anyone who come to Hanoi for the first time. The room had been well cleaned and beautiful. Location also is also very convenient, such as night markets and historical sites. The breakast was varied and delicios . We really enjoyed our stay here.
Verified Hotels.com guest review

10/10 Exceptional

Exceptional service by all staff. We booked a family room for four. It was not available due to unforeseen reasons. The manager came to meet us, explained and upgraded us to two rooms. Front desk also helped with other requests without hesitation. They helped us confirm our halongbay cruise which was another nice touch. On our return from cruise their staff came running out to the opposite side of the road just to help us with our luggage.
Verified Hotels.com guest review