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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star property
Zona Hotelera beachfront property with 8 restaurants, spa

9.4/10 Exceptional

1,015 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 45 min walk
  • Cancun Convention Center - 7 min drive
  • Tortuga Beach - 7 min drive
  • Langosta Beach - 8 min drive
  • Turtle Beach - 11 min drive
  • Puerto Cancun Marina Town Center - 14 min drive
  • Iberostar Cancun Golf Course - 13 min drive
  • Plaza Las Americas - 17 min drive
  • Delfines Beach - 16 min drive
  • Ultramar Ferry Puerto Juárez - 22 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • Isla Contoy - 4 min walk
  • Ty-coz Express - 8 min walk
  • Marinero's - 10 min walk
  • The Surfin Burrito - 12 min walk
  • El Caribeño - 19 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas and volleyball, plus you'll only be within a 10-minute drive of La Isla Shopping Mall. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Lorenzo's, one of 8 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace and a fitness centre. Fellow travellers say great things about the helpful staff and location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 160 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
  • This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 8 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Parasailing
  • Scuba diving
  • Snorkelling

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • Korean
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 48-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains

What to enjoy

  • Private outdoor hot tub
  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Dining

Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Bastille - Adults only – This fine-dining restaurant specialises in French cuisine and only serves dinner.
Punta Vista – This bar is located by the pool and specialises in international cuisine.
The Moongate – This restaurant specialises in Asian cuisine and only serves dinner.
Tradewinds – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on 1 February 2023 start from S$1,179, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as parasailing, snorkelling and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive also has 2 poolside bars, 5 bars and a sauna, as well as a steam room, beach cabanas and a garden.
Are there restaurants at or near Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there are 8 on-site restaurants, featuring Italian cuisine and poolside dining. Nearby restaurants include Isla Contoy (4-min walk), Ty-coz Express (8-min walk) and Marinero's (10-min walk).
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have rooms with private hot tubs?
Yes, each room has a private outdoor hot tub.
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like?
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is a short 7-minute walk from Cancun Convention Center and 4 minutes' walk from Forum Beach. Travellers say that the property is in a great location.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

DONGHWAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wolfswinkel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vincent, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The absolute amazing staff that operate this resort make the experience remarkably exquisite! Stay in the turquoise tower for adults only… You will have access to Punta Vista pool, where you will find Fernando, Diego, and Irma the most amazing poolside service I’ve ever had! The variety of food that’s offered in all of the restaurants is so good. You’re surrounded by beaches on every side of this property… Hyatt Ziva is a rememberable experience.!!!!
David, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfect vacation
ben, 4-night romance trip
Verified Expedia guest review

6/10 Good

It was not adult only As promised
parvez, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing place! Great views, above and beyond customer service and incredible quality in food and beverage.
Sarah Sentonoi, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Watching the pools being cleaned every night, I thought they were very well taken care of.
young chul, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Taylor, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It was amazing! Anna & rubelsi are the best!
gil, 6-night trip
Verified Hotels.com guest review