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Islamabad Serena Hotel

Photo gallery for Islamabad Serena Hotel

Meeting facility
Terrace/patio
Point of interest
Minibar, in-room safe, desk, laptop workspace
5 restaurants, breakfast, lunch and dinner served, Asian cuisine

Overview of Islamabad Serena Hotel

Islamabad Serena Hotel

5.0 star property
Luxury hotel in Islamabad with 5 restaurants and spa

8.2/10 Very good

96 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
Main amenities
  • Daily housekeeping
  • 5 restaurants
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Free airport shuttle
  • Fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • 2 coffee shops/cafes
  • Massage/treatment rooms
For families
  • Children stay free
  • Rollaway/extra beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

Room options

About this area

Getting around

  • Islamabad (ISB-Islamabad Intl.) - 36 min drive
  • Free airport shuttle

Restaurants

  • Salt n Pepper - 4 min drive
  • Chop Chop Wok - 4 min drive
  • Rakaposhi, Serena Hotel - 15 min walk
  • Marriott Executive Lounge - 4 min drive
  • BBQ Tonight - 3 min drive
Map

About this property

Islamabad Serena Hotel

A great choice for a stay in Islamabad, Islamabad Serena Hotel features a free airport shuttle (available 24 hours) and a rooftop terrace. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or Ayurvedic treatments, and Zamana Restaurant, one of 5 restaurants, serves Asian cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a fitness centre and a sauna are other highlights at this luxurious hotel. The helpful staff and nice bathrooms get good marks from fellow travellers.

Languages

Arabic, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 387 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:00 AM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Free airport shuttle on request (available 24 hours a day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 5 restaurants
  • 2 coffee shops
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking

Languages

  • Arabic
  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Maisha Spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Zamana Restaurant – Overlooking the garden, this buffet restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. Open 24 hours.
Wild Rice – Overlooking the garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 36.54 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Frequently asked questions

Does Islamabad Serena Hotel offer free cancellation for a full refund?
Yes, Islamabad Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Islamabad Serena Hotel?
As of 26 March 2023, prices found for a 1-night stay for 2 adults at Islamabad Serena Hotel on 17 April 2023 start from S$226, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Islamabad Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Islamabad Serena Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Islamabad Serena Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Islamabad Serena Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Islamabad Serena Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Islamabad Serena Hotel?
You can check in from 2:00 PM - 5:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Islamabad Serena Hotel and nearby?
Islamabad Serena Hotel has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Islamabad Serena Hotel?
Yes, there are 5 on-site restaurants, featuring Asian cuisine and garden views.

Reviews

8.2

Very good

8.6/10

Cleanliness

8.3/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Bilal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shaharyar, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .
Verified Expedia guest review

10/10 Exceptional

Very comfortable stay.I was upgraded for club access lounge with beautiful views/serenity and good food choices available from 6:30 a.m. till 9:30 p.m.; also has in doom dining available for 24 hours. In all, highly recommend without any reservations
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Mohammad, 2-night trip
Verified Expedia guest review

8/10 Very good

Verified Expedia guest review

2/10 Poor

Check in process was not smooth. The entire check in process took nearly 45 minutes. When I walked into the room, it wasn't clean and there was a rotten and putrid smell coming from it. When I called front desk, I was informed that they don't have another room available. I wanted to leave the property right away but my luggage disappeared and was found an hour later. I checked out and left the property in less than 2 hours.
Shaharyar, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Superb.
Zakia, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Eva, 3-night romance trip
Verified Expedia guest review