We knew we picked a great hotel the moment Dominic checked us in. Dominic's co-worker, Audrey Vu, made us feel at home. The breakfast staff were lovely, especially Thung Thu and Patrick, who made sure we had everything we needed. Mr. Richard made us the very best iced Vietnamese coffee.
As to the review basics, the air conditioner was really cold. The room was a nice size. We had a no window room making it dark in the morning and peaceful, important in a hectic city. Good TV with a few English speaking channels. The mattress, pillows and linens made for a restful night. Super fast and quiet elevators. The pictures and room descriptions are accurate.
The breakfast buffet really was amazing. Beyond the egg and pho bar, great selection of fruits, yogurts, cereals, vegetables, and pastries. Fantastic Asian foods, too, so I got different veggies each morning.
We have already booked to come back to the Hanoi Pearl. Great location for Hanoi Hoan Kiem trip.