Bangkok Marriott Hotel Sukhumvit - Bangkok

Great and nice. Super team

I checked in on the day of my birthday. Was my first time here they let me checked in earlier when i reached the hotel about 10ish am. Was a very good gesture. Appreciate it. Evening time when i came back from dinner, the service staff came into my room with a birthday cake to surprise me. Another good gesture. But my main purpose of this trip and also why i booked this hotel was to celebrate my birthday at the rooftop bar as i have found it to be one of the cool looking ones in Bkk. But it was a huge disappointment in terms of service. Went up with my wife and a couple of friends. It was quite packed. No one served us which was ok. Found a table with standing area, told a staff i need a seating for 4 but was told it was full. immediately 2 tables near me were empty. i sat on it but was told it has been taken by a lady staff. she asked me to leave, so i did. Then next table to me on my left was empty too and i waited for some time before i sat on it, But the same lady staff approached me and said the same. I wasn't happy. 1stly, i was not told that i need to tell specifically her i need a table and i need to be on a waiting list. 2ndly, she did not offer me any advice where should i be wait/drink even when i told her i have a bottle of red wine ordered. I have to asked specifically what i need to do for a drink here? Her attitude was not friendly. By this time, my mood of celebration was gone and i felt angry and embarrassed. Night was totally ruined.

Great location with MTR n good food in vicinity. Hotel lobby was so so, not grand. Open rooftop bar another added bonus for chilling the night away after hard day of shopping. The big round bath was a favourite with my wife. After a hard day of walking around, soaking in it relieves muscles n tensions. The most memorable of the hotel was none of the above but a very chirpy sunny smiling captain we met at 2 bfast buffet (nothing to crow about tho) n the young lady who serviced our room in our entire 5 nites stay. Both did excellently as what customer service is all about. It’s great to start off the day with a sunny smiling bright looking gentleman. It’s equally great to end the holiday knowing you will be missed. The young lady, on finding out we were checking out had a tinge of sadness on her face n eyes! That’s what great service is all about, connection!

Very helpful front deck people. Breakfast is great.

Not really worth the stay