Novotel Bangkok Platinum - Bangkok

Amazing and Awesome

Firstly didnt get two bottles of complimentary water upon check in (only realized the next day in which 2 bottles were received after housekeeping) . Experienced twice on two different days that we couldnt access the room with the card key. Front desk officer couldnt explain why due to limitation of english but appreciate their helpfulness to get the issue solved. Internet was unscheduled/unplanned down twice. Air con temp was quite hard to control. If based stated temp setting on the controller , it will be very hot. So need to try and error to tune the controller. Pillow was quite hard so took quite sometime to get deep comfortable sleep.

It's very near to shopping center such as platinum fusion mall, big C , central world , neon talad etc ... Great for family

Fantastic location. Rooms are pretty expensive but that’s what you pay for location. The hotel is now linked by Skywalk to all the other malls including siam paragon and central world and the new Market Mall. My room Aircon started leaking on the last two nights but I really couldn’t be bothered to waste time calling the hotel or changing rooms. Entire family was just thrilled by the location. Daughter loved the bunk bed in the Family Room which was even more pricey.

Need to remind Housekeeping service to clean up our room. It was not even cleaned up at late afternoon. Also during Housekeeping, they did not replenish toiletries such as cotton pads n cotton buds. Not detailed cleaning too