Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

All properties in Mecca, Makkah Province, Saudi Arabia

Hotel Pullman ZamZam Makkah

Luxury hotel with 2 restaurants, connected to a shopping center, near Great Mosque of Mecca

  • Free WiFi
From
S$106
  • Hotel Pullman ZamZam Makkah
  • Hotel Pullman ZamZam Makkah
  • Guest Room
  • Guest Room
  • Hotel Pullman ZamZam Makkah
1 / 41Hotel Pullman ZamZam Makkah
7.4Good
  • Nothing unique. It is a disappointment. Booked room with Kaaba view but it was blocked…

    Feb 4, 2020

  • Great for everything except cleanliness of room I will put as ok only as carpet does not…

    Feb 16, 2019

See all 489 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) sanitization guidelines.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 1315 guestrooms
  • Daily housekeeping
  • 2 restaurants
  • Breakfast available
  • Valet parking
  • Limo/town car service

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate dining area
  • Separate sitting area

What’s around

  • Heart of Mecca
  • Great Mosque of Mecca - 6 min walk
  • Kaaba - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • King Fahad Gate - 3 min walk
  • Well of Zamzam - 5 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Check availability

Please enter your dates
  • Classic Room, 2 Twin Beds, City View
  • Superior Room, 2 Twin Beds, Partial Haram View
  • Deluxe Room, 2 Twin Beds, Partial Kaaba View
  • Presidential Suite, Multiple Beds, Partial Kaaba View
  • Executive Suite, Multiple Beds, View (Kaaba)
  • Presidential Suite, Multiple Beds, City View
  • Presidential Suite, Multiple Beds, Partial Haram View
  • Classic Room, Multiple Beds, City View
  • Junior Suite, 2 Twin Beds, City View

Location

  • Heart of Mecca
  • Great Mosque of Mecca - 6 min walk
  • Kaaba - 6 min walk

What’s around

Landmarks

  • Heart of Mecca
  • Great Mosque of Mecca - 6 min walk
  • Kaaba - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • King Fahad Gate - 3 min walk
  • Well of Zamzam - 5 min walk
  • Safa and Marwah - 8 min walk
  • Souk Al-Khalil - 6 min walk
  • Alkhalil Courtyard - 7 min walk
  • As-Haabee Exhibition - 18 min walk
  • Al Malaa Cemetery - 28 min walk

At a glance

Hotel size

  • This hotel has 1,315 rooms
  • This hotel is arranged over 33 floors

Arriving/leaving

  • Check-in time 4:00 PM-6:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (SAR 250 per day)
  • Free offsite parking nearby

Other information

  • No alcohol allowed onsite
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 100
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • Arabic
  • English
  • French
  • Hindi
  • Indonesian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Al Zahra - This restaurant serves breakfast, lunch, and dinner.

Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.

Small print

Also known as

  • Hotel Pullman ZamZam Makkah
  • ZamZam Pullman Makkah Hotel
  • Pullman Zamzam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel
  • Hotel Pullman ZamZam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel Mecca
  • Hotel Pullman ZamZam Makkah Mecca
  • Pullman Makkah Hotel
  • Pullman ZamZam Hotel
  • Pullman ZamZam Makkah
  • Pullman ZamZam Makkah Mecca
  • ZamZam Makkah Hotel
  • ZamZam Pullman
  • ZamZam Pullman Hotel

Optional extras

Early check-in can be arranged for an extra charge of SAR 200 (subject to availability)

Late check-out can be arranged for an extra charge of SAR 200 (subject to availability)

Valet parking costs SAR 250 per day

Rollaway beds are available for SAR 150.0 per stay

Buffet breakfast is offered for an extra charge of SAR 90.00 per person (approximately)

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Pullman ZamZam Makkah does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs SAR 250 per day.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - 6:00 AM. There's a charge of SAR 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of SAR 200 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Five Guys (5-min walk), Albaik (6-min walk), and Al Farough (9-min walk).
7.4Good
  • 6.0Good

    It is an old hotel. Lights did not all work and the bathroom looks old and well used. The reception is misleading as u think it is going to be 5star level. Furnishings old and lamp cracked. Even the tvs are older style. The room service was good.

    2 night family trip, Jan 2, 2021

    Verified Hotels.com guest review

  • 4.0Fair

    Overall disappointed

    The hotel is located in front of the Kaaba so when you book a room with a view on it it is supposed to be a crystal clear view like they advertise, but it was a partial view only hard to sit in a corner and enjoy it. The lifts are not dedicated lifts and when crowded it takes forever to get there. The parking is insanely expensive US$61 for 24 hours. The cleanliness is not matching the price and the name of the hotel.

    Hawa, 1 night family trip, Dec 24, 2020

    Verified Hotels.com guest review

  • 10.0Exceptional

    Short stay with family

    The Hotel is in excellent location the 2 queen room is very comfortable room (the beds are very soft and clean) for My family with 2 kids the main issue is car parking is expensive even in off season time.

    Mohamed, 1 night family trip, Dec 23, 2020

    Verified Hotels.com guest review

  • 10.0Exceptional

    Pullman ZamZam Makkah

    Amazing, friendly and comfortable

    ZAKI, 2 night family trip, Mar 11, 2020

    Verified Hotels.com guest review

  • 2.0Poor

    The town is close I never went I need my money back

    Eldreny, 6 night family trip, Mar 7, 2020

    Verified Expedia guest review

  • 10.0Exceptional

    Cleanliness and very close Al Haram which is my point of contact...

    3 night trip, Mar 7, 2020

    Verified Expedia guest review

  • 4.0Fair

    Very bad service

    Bathroom was not properly clean and very bad room service. Room phone was not working properly.

    1 night family trip, Mar 2, 2020

    Verified Hotels.com guest review

  • 6.0Good

    Excellent location. Not high standard of cleaning. Staff speak limited English.

    HA, 1 night family trip, Feb 27, 2020

    Verified Expedia guest review

  • 2.0Poor

    Okayish

    Stay was very nice rooms were clean and very close to haram. We were charged double because we checked in late. But on my booking I did say I would be arriving late. I booked an extra day because we couldn’t and early check in. Check in is at 5pm and we reached to Makkah at 6am. I booked the day before we arrived because I was advised to do so but Hotels.com and also Pullman zam zam. There was a note on the booking to say that we will be arriving late, everything was explained. The day we arrived we were told that because we arrived late we have to pay extra for that. Because we didn’t have anywhere I had to pay the extra. I was told it would be sorted out but no one has got back to me since. Very disappointing. Overall hotel is clean and convenient.

    Summera, 6 night family trip, Feb 26, 2020

    Verified Hotels.com guest review

  • 8.0Very good

    M tv

    Talat, 5 night trip, Feb 24, 2020

    Verified Hotels.com guest review

See all 489 reviews