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Four Points by Sheraton Surabaya, Pakuwon Indah

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Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Deluxe King Bed | Premium bedding, down duvets, in-room safe, desk
Deluxe King Bed | Premium bedding, down duvets, in-room safe, desk
Junior Suite, 1 King Bed, Non Smoking | Living room | 49-inch Smart TV with cable channels, TV

Overview of Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
4-star hotel with 1 outdoor pools, connected to the convention centre, near Pakuwon Mall

9.4/10 Exceptional

53 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

Room options

About this area

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Surabaya Pasar Turi Station - 31 min drive
  • Surabaya Gubeng Station - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Noodle House - 4 min walk
  • D'stupid Baker - 5 min walk
  • Hajime - 5 min walk
  • Hong Kong garden - 8 min walk
  • Capital - 8 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah offers an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. Guests can take a dip in the outdoor pool or grab a bite to eat at Djaman Doeloe Restaurant, which serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge and a children's pool.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 50000 per stay)
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Access to nearby outdoor pool

Working away

  • 24-hour business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • An outdoor pool
  • Shopping centre on site
  • 24-hour pool access

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Grab bar near toilet
  • Wheelchair-width doorways

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Djaman Doeloe Restaurant – This buffet restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
MonSoon Alfresco Dining – This theme restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 288000 for adults and IDR 144000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Laundry facilities are available for an extra charge of IDR 100000 per day

Children & extra beds

  • Rollaway beds are available for IDR 605000 per night

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free cancellation for a full refund?
Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on 29 January 2023 start from S$76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Surabaya, Pakuwon Indah?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, there's free self parking.
Is an airport shuttle service offered by Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at Four Points by Sheraton Surabaya, Pakuwon Indah?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Four Points by Sheraton Surabaya, Pakuwon Indah and nearby?
Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and access to a nearby outdoor pool.
Are there restaurants at or near Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, Djaman Doeloe Restaurant offers al fresco dining. Nearby restaurants include Noodle House (4-min walk), D'stupid Baker (5-min walk) and Hajime (5-min walk).
What's the area around Four Points by Sheraton Surabaya, Pakuwon Indah like?
Four Points by Sheraton Surabaya, Pakuwon Indah is located a short 1-minute walk from Pakuwon Mall.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Hugh, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ABDUL LATIFF, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay here if you haven't
First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.
Andrew, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
it was amazing stay, the staff are so courteous, they make life very easy
Abhishek, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Frederik, 2-night trip
Verified Hotels.com guest review

6/10 Good

Mutiara, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Above and Beyond
Customer service exceeded expectations at every level. The room was very comfortable and clean. Our housekeeping services were very attentive to our needs and did an excellent job. Every member of the breakfast buffet team did a fine job including Chef Hidayat who went out of his way to speak to us and inquire as to our needs. We loved our stay at Sheraton 4 Points, Pakuwon Mall!
Cheryl, 13-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean!!
Halimin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Leni, 2-night trip
Verified Expedia guest review