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Four Points by Sheraton Surabaya, Pakuwon Indah

4-star hotel with 3 outdoor pools, connected to the convention center, near Pakuwon Mall

  • Free WiFi and free parking
From
S$62

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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Pakuwon Mall, Surabaya, 60216, Indonesia
9.2.Superb.
  • The location is great and the hotel is brand new! However, the bathroom is rather small.…

    Feb 20, 2020

  • Excellent staff. Very good breakfast. Clean rooms and comfortable bed.

    Jan 23, 2020

See all 23 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 317 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 3 outdoor pools
  • Breakfast available
  • Valet parking

For families

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Pakuwon Mall - 2 min walk
  • Ciputra Waterpark - 4.4 mi / 7 km
  • Surabaya Town Square - 5.4 mi / 8.6 km
  • Surabaya Zoo - 6 mi / 9.6 km
  • Submarine Monument (Monumen Kapal Selam) - 7.9 mi / 12.8 km
  • Heroic Monument - 8.1 mi / 13 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite, 1 King Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking
  • Premium Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

What’s around

Landmarks

  • Pakuwon Mall - 2 min walk
  • Ciputra Waterpark - 4.4 mi / 7 km
  • Surabaya Town Square - 5.4 mi / 8.6 km
  • Surabaya Zoo - 6 mi / 9.6 km
  • Submarine Monument (Monumen Kapal Selam) - 7.9 mi / 12.8 km
  • Heroic Monument - 8.1 mi / 13 km
  • Red Bridge - 8.6 mi / 13.8 km
  • Suroboyo Carnival Night Market - 10.8 mi / 17.3 km

Getting around

  • Surabaya (SUB-Juanda) - 41 min drive
  • Surabaya Pasar Turi Station - 30 min drive
  • Surabaya Gubeng Station - 33 min drive
  • Airport shuttle (surcharge)
map
See on map
Pakuwon Mall, Surabaya, 60216, Indonesia

At a glance

Hotel size

  • This hotel has 317 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Height restrictions apply for onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Number of outdoor pools - 3
  • Children's pool
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2019
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Grab bar - near toilet
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch Smart TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 188000 for adults and IDR 188000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Laundry facilities are available for an extra charge of IDR 100000 per day

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 380000.0 per night

ParkingPay at property

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.

Also known as

  • Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
  • Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
  • Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool. Guests have 24-hour pool access.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Noodle House (4-min walk), D'stupid Baker (5-min walk), and Hajime (5-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
  • Four Points by Sheraton Surabaya, Pakuwon Indah has 3 outdoor pools and access to a nearby outdoor pool.
9.2.Superb.
  • 8.0.Very good

    Good hotel for your stay in Surabaya and an excellent shopping mall next door to the hotel

    3 night trip, Jan 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    1st time staying at the Four Points Pakuwon, felt like a new hotel (which i think it was) and staff are all very friendly and attentive. The Junior suite room was nice and I really recommend it because it has more area for my 1 year old daughter to play around and the bed is spacious for all 3 of us together. Tried the pool and its suitable for kids, but i would say its too windy at the time. Maybe they need to provide an FB service at the pool to serve hot drinks and meal. Breakfast was nice with options of various traditional Indonesian food which is tasty (close to the authentic downtown taste). Overall stay is very good.

    1 night family trip, Jun 18, 2021

    Verified Expedia guest review

  • 6.0.Good

    Fourpoints

    Overall good near mall Good for fourpoints

    ravi, 2 night business trip, Nov 28, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Good Hotel

    Near toll road (around 10mins) from the hotel. It was a good stay, however we only stay overnight hence had no chance to explore the facilities. Connect to the mall therefore easy access for various foods.

    Heriyanto, 1 night trip, Nov 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect Stay!

    Best Place to stay around the area!! Great Access to the mall. Great room views and excellent breakfast. Perfect for a weekend getaway in the city.

    Nicholas Ren Sheng, 1 night trip, Aug 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very frienclean, good safety protocol. Recommended

    Patrick, 2 night trip, Jul 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent Stay

    We brought friends with us and visited family who live in Surabaya as well. The stay at 4 Points Sheraton exceeded our expectations in every way. All staff were very gracious in their care of us. We will happily recommend this hotel and hope to return.

    Cheryl, 2 night family trip, Feb 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Conveniently attached to the mall with plenty of options for foods and shops. Breakfast selections were awesome, it a mix of local Indonesian and western dishes. Staff did a great job making the room is sparklingly clean, bathroom is a little tight than I am used to.

    GoEagle, 2 night business trip, Feb 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    New, attache with with the mall, very clean, friendly and helpful staff

    YH, 3 night family trip, Jan 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very friendly and helpful staff. Good location too as it is just beside a big shopping mall.

    Marcus, 1 night family trip, Dec 31, 2019

    Verified Hotels.com guest review

See all 23 reviews