Located near Collins Street, Hotel Grand Chancellor Melbourne offers a warm welcome with two on-site restaurants serving local cuisine. Relax in the pool, unwind at the gym or explore nearby Melbourne Central and Queen Victoria Market. With helpful multilingual staff and babysitting available, this upscale family-friendly hotel provides convenience for all ages.
Shanghai Village Chinese Restaurant - 2 min walk
Operator Diner - 1 min walk
About this property
Hotel Grand Chancellor Melbourne
When you stay at Hotel Grand Chancellor Melbourne, you'll be in a great location, within a short 10-minute walk of Melbourne Central and Collins Street. Guests can visit the fitness centre for a workout or grab a bite to eat at Footlights, which serves breakfast and is one of 2 restaurants. A bar/lounge and a snack bar/deli are other highlights. Fellow travellers love the pool and helpful staff. Public transportation is only a short walk: Parliament Station is 7 minutes and Melbourne Central Station is 8 minutes.
Languages
English
At a glance
Hotel size
160 rooms
Arranged over 17 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
The property charges 1.2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's lifts will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are lifts available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
Parking
Secured uncovered on-site valet parking (AUD 40 per day; includes in/out privileges)
On-site parking is limited
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) on weekday mornings 7:00 AM–10:00 AM
2 restaurants
Bar/lounge
24-hour room service
Snack bar/deli
Travelling with children
Babysitting (surcharge)
Children's menu
What to do
Use of nearby fitness centre
Bike rentals nearby
Ecotours nearby
Golf lessons nearby
Sailing nearby
Surfing/body boarding nearby
Scooter/moped hire nearby
Working away
Business centre
6 meeting rooms
Computer station
Conference centre (5382 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Television in common areas
Fitness centre
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
LCD television
Premium satellite channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Blackout curtains
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 50+ Mbps)
Phone
More
Daily housekeeping
Special features
Dining
Footlights – This restaurant only serves breakfast.
Encore Cafe and Bar – This restaurant specialises in local cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
Fees & policies
Refundable deposits
Deposit: AUD 100 per accommodation, per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 34 for adults and AUD 17 for children
Credit card charges are subject to an extra charge of 1.2 per cent
Renovations and closures
The property will be renovating from 5 August 2024 to 30 June 2025 (completion date subject to change). The following areas are affected:
Lift
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for AUD 55 per day
Parking
Uncovered valet parking costs AUD 40 per day with in/out privileges
Parking height restrictions apply
Policies
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne
Frequently asked questions
Does Hotel Grand Chancellor Melbourne offer free cancellation for a full refund?
Yes, Hotel Grand Chancellor Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Grand Chancellor Melbourne?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Grand Chancellor Melbourne?
Yes. Valet parking costs AUD 40 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Grand Chancellor Melbourne?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Hotel Grand Chancellor Melbourne?
No, this hotel doesn't have a casino, but Crown Casino (4-min drive) is nearby.
What is there to do at Hotel Grand Chancellor Melbourne and nearby?
Have fun with activities such as cycling, sailing and body boarding, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Hotel Grand Chancellor Melbourne also has a fitness centre.
Are there restaurants at or near Hotel Grand Chancellor Melbourne?
Yes, there are 2 on-site restaurants, featuring local cuisine.
What's the area around Hotel Grand Chancellor Melbourne like?
Hotel Grand Chancellor Melbourne is in Melbourne Central Business District, a short 7-minute walk from Parliament Station and 6 minutes' walk from Melbourne Central. Travellers say that the area is walkable and good for shopping.
Hotel Grand Chancellor Melbourne Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
5 February 2025
In the middle of China Town
Excellent area for food and pubs.
Harshad
Harshad, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 February 2025
Great staff
Amazing staff, great service. Ruby and Melinda in particular made our trip easy and personable. Will be back.
Adam
Adam, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 February 2025
Elizabeth
Elizabeth, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 February 2025
Great value, clean and comfortable. Great staff.
Great 2 night stay. Staff very helpful, comfortable bed and clean room. Great value for money.
Bev
Bev, 2-night trip
Verified Hotels.com guest review
8/10 Very good
1 February 2025
Xuechao
Xuechao, 3-night trip
Verified Hotels.com guest review
4/10 Fair
1 February 2025
Street noise too loud
Anna
Anna, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 February 2025
Peejay
Peejay, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 January 2025
Game Set Match
A perfect place to stay in Melbourne and within walking distance to the Aus Open.
Great, friendly service from all the hotel team we encountered.
Loads of great eating places nearby too!
Paid valet parking right next door looked after our car which was not needed as everything is within walking distance … or catch a tram/bus if you need to go out further afield.
Would definitely recommend staying at Hotel Grand Chancellor Melbourne.
Natalie
Natalie, 2-night trip
Verified Hotels.com guest review
8/10 Very good
26 January 2025
Not 4 stars in my opinion
Chris
Chris, 1-night trip
Verified Hotels.com guest review
2/10 Poor
26 January 2025
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 January 2025
carol
carol, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 January 2025
Gina
Gina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 January 2025
Alex
Alex, 4-night trip
Verified Hotels.com guest review
2/10 Poor
23 January 2025
A forgettable experience
Lengthy check in and check out , primary lifts not working upgrading ?had to walk through fire doors and fire corridors to access alternate lifts. Reaching floor again needed to go through fire door into another area to reach my room . Carpet outside room had a foul smell ,room was very basic . No air conditioning in bar area only fans .
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 January 2025
Karen
Karen, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 January 2025
One night stay
Carol
Carol, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 January 2025
Helena
Helena, 2-night trip
Verified Hotels.com guest review
6/10 Good
14 January 2025
Melbourne trip
Syayed 8 nights - Pool was unavailable. One lift operating, sometimes did not stop at correct floor. Fridge did not work properly, was freezing everything in fridge. Pool and lift not mentioned as unavailable when booked.
Room was clean and excellently serviced daily.
Amy
Amy, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 January 2025
Jeffrey
Jeffrey, 1-night trip
Verified Hotels.com guest review
8/10 Very good
12 January 2025
Heather
Heather, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 January 2025
Good hotel
Great hotel, always happy to stay here. Just wish other elevator was fixed.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 January 2025
Cindy
Cindy, 3-night trip
Verified Hotels.com guest review
8/10 Very good
8 January 2025
Overall very good
The room was clean, bed was comfortable, blac out curtains worked a treat, spacious room, good bathroom and shower. You couldn’t ask for more. Staff were helpful and friendly and always greeted you when you walked past the reception desk.
Gary
Gary, 3-night trip
Verified Hotels.com guest review
8/10 Very good
5 January 2025
Great location, tidy hotel
Great location and very reasonable rates. Rooms are a nice size and the balcony was a very welcome feature. Bedding and furniture in good condition. Staff were helpful and separate parking ($40 extra a night) is convenient though not run by the hotel.