Guests
All properties in Xpu-Ha, Quintana Roo, Mexico

Serenity Authentic Glamping Tulum

3.5-star beach hotel with outdoor pool, near Xpu-ha Beach

  • Free WiFi and free parking
From
S$160

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1 / 88Beach
Carretera Federal Xpu-Ha Km 265, Xpu-Ha, 77790, QROO, Mexico
8.8.Fabulous.
  • Perfect getaway! Food, staff, accommodations! Everything was just perfect! Great beach…

    Jan 11, 2022

  • Staff was fantastic. So helpful and accommodating! We loved the glamping experience and…

    Dec 29, 2021

See all 68 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 30 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Spa services

What’s around

  • Xpu-ha Beach - 13 min walk
  • Ecopark Kantun Chi - 30 min walk
  • Cenote Cristalino - 33 min walk
  • Tajma Ha Cenote - 34 min walk
  • Chikinha Cenote - 2.5 mi / 4 km
  • Puerto Aventuras Golf Club - 3.1 mi / 5.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • 1 King Bed, Garden View (Harmony Tent)
  • Two Double Beds, Garden View (Harmony Tent)
  • 1 King Bed, Jetted Tub, Garden View (Bliss Tent)
  • Family Cabin

What’s around

Landmarks

  • Xpu-ha Beach - 13 min walk
  • Ecopark Kantun Chi - 30 min walk
  • Cenote Cristalino - 33 min walk
  • Tajma Ha Cenote - 34 min walk
  • Chikinha Cenote - 2.5 mi / 4 km
  • Puerto Aventuras Golf Club - 3.1 mi / 5.1 km
  • Puerto Aventuras Marina - 3.5 mi / 5.7 km
  • CEDAM Museum - 3.6 mi / 5.8 km
  • Oasis Beach - 4 mi / 6.5 km
  • Kantenah Lagoon - 4.2 mi / 6.7 km
  • Chac Mol Cenote - 4.4 mi / 7.1 km

Getting around

  • Cozumel Intl. Airport (CZM) - 21.5 miles/34.6 km
  • Airport shuttle (surcharge)
map
See on map
Carretera Federal Xpu-Ha Km 265, Xpu-Ha, 77790, QROO, Mexico

At a glance

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 1
  • Spa services on site

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2016
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

Dining

Mystic - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

  • Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
  • Serenity Tented Camp by Xperi
  • Serenity Luxury Tented Camp Xperience Hotels Hotel
  • Serenity Glamping Riviera Tulum
  • Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
  • Serenity Luxury Glamping Riviera Tulum
  • Serenity Authentic Glamping Tulum Hotel
  • Serenity Authentic Glamping Tulum Xpu-Ha
  • Serenity Authentic Glamping Tulum Hotel Xpu-Ha
  • Serenity Glamping Riviera Tulum by Xperience Hotels
  • Serenity Eco Luxury Tented Camp by Xperience Hotels
  • Serenity Luxury Tented Camp Xperience Hotels
  • Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
  • Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
  • Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
  • Serenity Eco Luxury Tented Camp Xperience Hotels
  • Serenity Luxury Tented Camp by Xperience Hotels

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Serenity Authentic Glamping Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Mystic offers international cuisine. Nearby restaurants include Rauxa Show (9-min walk), Bloved Lounge & Restaurant (13-min walk), and Royal Grill (13-min walk).
  • Yes, an airport shuttle is available. The charge is USD 120 per person.
  • Serenity Authentic Glamping Tulum has an outdoor pool and spa services, as well as a garden.
8.8.Fabulous.
  • 8.0.Very good

    We booked one night to experience “glamping”. The tent was beautiful, ac worked great and the romantic atmosphere was delightful. Staff was friendly and very helpful.

    Denise, 1 night romance trip, Oct 5, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Unique experience

    This place is very unique and makes you feel so peaceful it’s almost a little scary at first (esp if it’s your first time in mexico) it’s basically mid jungle with hardly anything around but the scenery is gorgeous and it’s so relaxing. The tents are very spacious and comfortable and separated from each other so well you cannot hear noise from neighbors. The beach is amazing of course but the food they serve is just ok, especially the free “breakfast” it’s simply a tiny hard croissant and some fruit with no flavor... but regardless it’s free and there’s options some miles away (5-10). there’s not much to do here but relax and enjoy the beach which is nice if that’s your purpose. I would come back again when their beach clubs are open but i do recommend!

    Desiree, 3 night trip, Apr 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Glamping

    It was a great experience and seemed like a cool place. Great locations just a 5 min. walk to a beautiful beach. Nice beach club but due to COVID many things at the hotel seems unavailable or closed. The beach club closed at 5 or 6pm. Not so easy to find, especially since a lot of construction on the main highway. Overall a place I’d stay again.

    David, 1 night trip with friends, Mar 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Jan 2021

    Excellent stay. Second time. Only blip was no hot water on our last day. All good. Loved having breakfast on the beach option this time.

    Martin, 4 night trip, Jan 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    A very nice experience.

    We had a very nice day at the serenity clamping tent community. Due to Covid they were at very low capacity and some of the offerings were not available. The tents were very clean and the property was very calm and inviting. The walk to the beach was about five minutes away. The restaurant at the quiet beach was very adequate. We would definitely recommend this place and would come back again. The staff was very helpful as well. I would recommend going to the website to learn more about the status of the property. It was great and we would go again for sure.

    David, 2 night trip, Jan 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I loved the theme of camp the sound of nature the beds on the beach with good service

    JoseLuis, 2 night trip with friends, Jan 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Glamping at it's finest

    Stunning site with impeccably clean facilities, especially considering this is glamping. Would definitely stay again. It is a 1 hour drive from Tulum so don't expect any convenience as far as location is concerned. I will also say that the service down at the beach club was a bit of a mess, 20 minute wait just to get a beer. But that was something that was congruent across everywhere in Tulum. Everyone is running around as if there are super busy with 100 customers when there are only 5... Maybe the city grew faster than the service was ready for.

    Brian, 1 night trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great hotel that could be perfect with some tweaks

    The hotel and experience are very unique. It is a very cool concept, and the pictures are accurate. It really has a Tulum type feel and the property is very relaxing and feels like you’re in a jungle. The tents are a good size, clean and comfortable, with a big comfortable bed. With a few small changes this hotel could really be a special place. I have really only one issue about the property itself, and then some complaints about the beach club which is technically separate, but really an extension of the property: Me and another couple got placed in two tents on the edge of the property against the metal fence. I am not sure if we just got very unlucky due to a few windy days and two particularly bad tents, but our tents were UNBEARABLY loud from the tent canvas slapping around the frame. All 4 of us could not sleep at all, and the other couple ended up moving tents. They moved to one of the interior tents, and they told me it was a significant improvement. Unless this is fixed, I would highly reccomend staying away from the tents along the metal fence. With respect to the beach club - It is a bit crowded with the beds and tables, and is not that much space. The food was actually surprisingly good, maybe the best meal we had in over 7 days, but the service was terrible. Generally the service is slow in Mexico, but here it was particularly bad, and they would just not come by to take our order, and then once you ordered the food would take forever.

    2 night trip, Dec 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very much enjoyed our stay

    We stayed here for 2 nights! Amazing tenta and camping area and the beach is fantastic. Food/breakfast at the beach club was really good. We also used the jacuzzi outside the tent which was great but the water did unfortunately not get as warm as you may want. But still pleasurable.

    Jonas, 2 night trip, Dec 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It’s very nice glamping comfortable great breakfast area by the beach. Make sure to take repellent mosquitoes and keep you mosquito door closed and you be fine👍

    Joana, 1 night family trip, Nov 30, 2020

    Verified Expedia guest review

See all 68 reviews