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Cielo Maya Beach Tulum

4.0 star property
Tulum beachfront hotel with outdoor pool, restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, pool loungers
Terrace/patio
Private beach, sun-loungers, beach umbrellas, beach towels
Balcony
View from room
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Premium TV channels
  • Garden
  • Terrace
The price is S$201
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Ceiling fan
Down duvet
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Ceiling fan
Down duvet
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Ceiling fan
Down duvet
Sofa bed
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Kimpton Aluna Tulum, an IHG Hotel

Pool
Spa
Pet-friendly
Free parking
9.0 out of 10, Wonderful, (183)
The price is S$325
includes taxes & fees
22 Dec - 23 Dec
Kimpton Aluna Tulum, an IHG Hotel
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About the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

What's nearby

  • Soliman Bay - 1 min walk - 0.0 km
  • Cenote Manatí - 1 min walk - 0.1 km
  • Xel-Há Park - 10 min drive - 10.0 km
  • Tulum Mayan Ruins - 13 min drive - 10.4 km
  • Playa Paraiso - 27 min drive - 16.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Cielo Maya Beach Tulum

Placing you within a 15-minute walk of Tulum National Park, Cielo Maya Beach Tulum offers a private beach where you can enjoy beach umbrellas, beach massages and sunloungers. Guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy, and the outdoor pool provides fun for everyone. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A rooftop terrace, a children's pool and a snack bar/deli are other highlights. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 18 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:30 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On a private beach
  • Kayaking
  • Boat tours
  • Snorkelling
  • Ecotours nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Arcade/games room
  • Spa services

Accessibility

  • Handrails in stairwells
  • Closed-captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

On-site venue – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum offer free cancellation for a full refund?
Yes, Cielo Maya Beach Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cielo Maya Beach Tulum?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cielo Maya Beach Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cielo Maya Beach Tulum?
Sorry, there's no on-site parking at Cielo Maya Beach Tulum.
Is an airport shuttle service offered by Cielo Maya Beach Tulum?
Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.
What are the check-in and check-out times at Cielo Maya Beach Tulum?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Cielo Maya Beach Tulum and nearby?
Have fun with on-site activities such as kayaking, snorkelling and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Cielo Maya Beach Tulum also has an arcade and a picnic area, as well as a garden.
Are there restaurants at or near Cielo Maya Beach Tulum?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Cielo Maya Beach Tulum like?
Cielo Maya Beach Tulum is located on the waterfront, a short 12-minute walk from Tulum National Park.

Cielo Maya Beach Tulum Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Gonzalo, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nini, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

MARCELA, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

second time ! Very good service , good food, beach amazing, good room.
Karen, 4-night trip
Verified Expedia guest review

4/10 Fair

El hotel es muy lindo pero muy mala atención por parte del personal, ni siquiera saludan . Muy mal mantenido y un desastre la limpieza. El mar tiene piedras .
Jorge, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tatiana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice clean and very beautiful property
Maria, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gilda, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

.
Young Hak, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect 👌
David, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clement, 5-night trip
Verified Hotels.com guest review

8/10 Very good

MUST READ BEFORE YOU BOOK! English: My stay at Cielo Maya was great. Staff was friendly, our room was clean however, the room we booked was supposed to have "partial ocean view" it definetely did not and it was on the opposite side of the beach. we had a balcony facing the jungle so false advertisememt. Additionally, if you are booking at this hotel do NOT book during raining season. It took 15-20 minutes from the main road to get to the hotel. The smaller road to get into the hotel is full of pot holes and they do not warn you about that. Tour buses will not pick you up in this hotel because of how bad the road is. They will make you meet them at the main road 15-20 minutes away from the hotel. The hotel has a nearby Taxi stop. The Taxi stop will charge you $30 USD just to get you from the hotel to the main road due to the terrible road conditions costing me more money in the long run. Hotel and service were great but if i knew about Tour buses denying to enter due to road conditions and how expensive the Taxi service is I would NOT have booked at Cielo Maya. Spanish: Mi estadía en Cielo Maya fue genial. El personal era amable, nuestra habitación estaba limpia, sin embargo, se suponía que la habitación que reservamos tenía "vista parcial al mar", pero definitivamente no la tenía y estaba en el lado opuesto de la playa. Teníamos un balcón que daba al bosque, publicidad falsa. Además, si reserva en este hotel, NO reserve durante la temporada de lluvias. Tardamos entre
Patty, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful cozy hotel
Micaela, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location right on the beach. Safe and clean. Friendly staff.
Jesus, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Leslie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ocean front
Gerardo, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Sadie, 6-night trip
Verified Expedia guest review

4/10 Fair

Petrovna, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amanda, 5-night trip
Verified Expedia guest review

2/10 Poor

Mario, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Maris, 4-night trip
Verified Expedia guest review

4/10 Fair

Great breakfast but otherwise a no-go
The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot. Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time. It would have been wonderful to get a free beer or at least some transparency about the situation. The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often. I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me. The food was good, but pricey. The best part about my stay was the complimentary breakfast. I will be choosing another hotel next time, most definitely.
Alicia, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Albeit that the trip was booked at the start of the rainy season and it was raining a lot, Tulum and surrounding areas were great. The hotel is lovely and
11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Right beside the beach, rooms were good.
Sayani, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Alisha, 4-night trip
Verified Hotels.com guest review