When you stay at Ueno Urban Hotel, you'll be within a 15-minute walk of Ueno Park and Ueno Zoo. Also, Sensoji Temple and Tokyo Skytree are a short five-minute drive away. Fellow travellers say good things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Inaricho Station is 7 minutes and Iriya Station is 10 minutes.
Languages
Chinese (Mandarin), English, Japanese
At a glance
Hotel size
58 rooms
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Designated smoking areas
Property amenities
Services
24-hour front desk
Laundry facilities
Accessibility
Lift
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Slippers
Freshen up
Private bathroom
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Also known as
Ueno Urban
Ueno Urban Hotel Tokyo
Ueno Urban Hotel Hotel
Ueno Urban Hotel Tokyo
Ueno Urban Hotel Hotel Tokyo
Frequently asked questions
Does Ueno Urban Hotel offer free cancellation for a full refund?
Yes, Ueno Urban Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Ueno Urban Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Ueno Urban Hotel?
Sorry, there's no on-site parking at Ueno Urban Hotel.
What are the check-in and check-out times at Ueno Urban Hotel?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM.
What's the area around Ueno Urban Hotel like?
Ueno Urban Hotel is in Ueno, a short 7-minute walk from Inaricho Station and 9 minutes' walk from Ueno Park.
Ueno Urban Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
27 November 2024
clean convenient to ueno station/park
close to ueno station, so made it easy to walk to the subway and jr lines. clean, fast wifi , best of all there is no step up or down to get into the bathroom.
evelyn
evelyn, 2-night trip
Verified Hotels.com guest review
8/10 Very good
29 July 2024
It was a comfortable distance from Ueno Park and train station, as well as Senso-ji temple in the other direction.
Pleasant and friendly staff and a more-or-less ideal room for a solo traveller.
GARY
GARY, 2-night trip
Verified Expedia guest review
8/10 Very good
18 July 2024
the location of the hotel is excellent
however, the size of the room is a little bit smaller than expected
Jak Fung
Jak Fung, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
9 June 2024
Jonathan
Jonathan, 2-night trip
Verified Hotels.com guest review
4/10 Fair
19 May 2024
Location convenient but no other strengths
WiFi connection was lost several hours before checkout - very inconvenient. The room is tiny - a suitcase cannot be fully opened. Some staff members do not seem to be hospitable - when I asked for storing luggage ahead of check-in time, the staff member initially could not find my reservation and her attitude was quite haughty. She was later able to retrieve the booking (she overlooked it) with my earnest request - but she gave an impression of reluctance to help and I felt uncomfortable as a traveler.
Verified traveller
1-night family trip
Verified Hotels.com guest review
6/10 Good
18 May 2024
The property is run down. The room was reasonably clean, but the walls were full of dents and marks. The staff were a mixed bag - some were polite and helpful, some less so. There was also a lot of noise - not from the train station, but from the street outside.
I would not stay here again unless I absolutely had to be right next to Ueno station, and even then there might be better options.
Alex
Alex, 1-night trip
Verified Wotif guest review
6/10 Good
30 March 2024
The room was not very clean, but in a decent condition. Friendly staff, only a few blocks away from Ueno Station. It was very convenient for us to travel around Ueno, Asakusa, Tokyo, Shinjuku, and Shibuya.
Ruiyi
Ruiyi, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 March 2024
This hotel had quick access to Ueno Station and several convenience stores.
Wylie
Wylie, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
11 March 2024
Clean room, helpful staffs. Good location.
Gary
Gary, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
11 March 2024
Neat and tidy room, helpful staff. Good location close to Ueno JR station.
Gary
Gary, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
28 February 2024
Christopher
Christopher, 1-night trip
Verified Expedia guest review
10/10 Exceptional
9 February 2024
The front desk staff was really nice and polite. That's so great that I placed order online and deliver to the hotel, the hotel kept my parcel for me. They handed over to me by the time i checked in.
Room is comfortable and clean. Even there's a little duckie for bath.
i was stafisfied with this hotel and definitely may come again.
Man Hong
Man Hong, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 January 2024
Hanwen
Verified Expedia guest review
10/10 Exceptional
15 January 2024
Around the corner from Ueno Station’s Iriya exit. Clean room and nice staff.
Lydia
Lydia, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 October 2023
This hotel is in an excellent location. Only minutes away from Ueno Station. It made it very easy to travel to different areas in Tokyo. The staff were very friendly.
Tammi
Tammi, 7-night family trip
Verified Expedia guest review
4/10 Fair
3 October 2023
Its ok for one night, otherwise it becomes uncomfortable very quickly. The pillow is full of hard beans which left me with a headache and waking up to feel like id been in a fist fight. It would be nice if they left clean towels outside the door on days when the room doesnt get cleaned rather than the guest having to go to reception and ask for them. One big problem was the fridge not being cold. It was literally unuseable, and maybe even dangerous. One night is fine.
Jamie
Jamie, 4-night trip
Verified Expedia guest review
10/10 Exceptional
26 September 2023
Very convenient, great location
Yuan
Yuan, 1-night trip
Verified Expedia guest review
8/10 Very good
9 August 2023
Great property; close to ueno metro and convenient stores; cramped room size but shower/bathroom facilities fine; AC is a must in summer Tokyo and worked great; internet a bit spotty but recommend renting external wifi or download “external SIM card” as backup; great experience/stay for adventurous type; not for the 5-star crowd
George
George, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
4 August 2023
The bathroom is small but clean
Alessandro
Alessandro, 5-night trip
Verified Expedia guest review
8/10 Very good
28 June 2023
Its okay
Wai Sum Cathy
Wai Sum Cathy, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 June 2023
Awesome!
it is very convenient to the Ueno subway/rail station. Though the rooms are small, it was expected. would have been nice to have a few storage areas, but who stays in their room on vacation? The staff were very helpful and amenable. no issue when using a translator app. very friendly. Ueno area is amazing fun
Eliot
Eliot, 9-night trip with friends
Verified Hotels.com guest review
2/10 Poor
31 May 2023
There was a strong smell coming from the bathroom, they let me change rooms but I guess smell is throughout the location. Rooms need upgrade, fridge didn’t cool, rooms are tiny for the price I paid…staff was good
Hassan
Hassan, 7-night trip
Verified Expedia guest review
8/10 Very good
16 May 2023
Great for travelers on a budget
The only “bad” thing about the room is that it’s pretty small so as a relatively tall guy it felt cramped, especially in the bathroom. However, I chose to be frugal so I can’t really complain. Definitely got good value for what I paid. I also got lucky and my room was a corner room with a great view of the Tokyo Skytree, which lit up in different colors each night! This hotel is also walking distance from the metro so you can really get anywhere in Tokyo relatively quickly.
Ajay
Ajay, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 May 2023
The location is conveniently close to Ueno station and the service and amenities of the hotel are very high quality.