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Keio Plaza Hotel Tokyo

Luxury hotel with 11 restaurants, near Shinjuku Gyoen National Garden

  • Free WiFi
From
S$252

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2-2-1 Nishi-Shinjuku, Tokyo, 160-8330, Tokyo-to, Japan
8.6.Fabulous.
  • Pros: - big and clean room with nice hot shower and good range of amenities - hand…

    Feb 23, 2020

  • The service staff without any consent, offer to help move baggage up to the room and…

    Feb 20, 2020

See all 1,289 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Transport options
Shopping
Safe

The following facilities or services will be unavailable from July 1 2021 to March 31 2022 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Parking available
    • Pool
    • Airport transfer
    • Bathtub
    • Gym

    Property highlights

    Main amenities

    • 1455 guestrooms
    • Daily housekeeping
    • 11 restaurants and 5 bars/lounges
    • Breakfast available
    • Free theme park shuttle
    • Fitness center

    For families

    • Babysitting or childcare (surcharge)
    • Refrigerator
    • Private bathroom
    • Separate bathtub and shower
    • Television
    • Free toiletries

    What’s around

    • In Shinjuku
    • Shinjuku Gyoen National Garden - 15 min walk
    • New National Theatre Tokyo - 17 min walk
    • Tokyo Opera City Concert Hall - 17 min walk
    • Meiji Jingu Shrine - 27 min walk
    • Tokyo Metropolitan Gymnasium - 27 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Twin Room, Non Smoking
    • Plaza Deluxe Twin Room, Non Smoking (Main Tower)
    • Plaza Superior Twin, Non Smoking (Main Tower)
    • Plaza Luxe Double, Non Smoking
    • Standard Twin, Non Smoking
    • Plaza Superior South Wing Twin, Non Smoking, 20F above
    • Plaza Superior South Wing Double, Non Smoking
    • Standard Double Room, Non Smoking
    • Plaza Deluxe Twin Room, Smoking (Main Tower)
    • Plaza Superior Twin, Smoking (Main Tower)
    • Standard Double, Smoking
    • Standard Twin, Smoking
    • Superior Twin Room, Smoking
    • Plaza Superior South Wing Twin, Non Smoking
    • Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)
    • Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)
    • Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)
    • Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)
    • Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)
    • Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)
    • Renovated Standard Double, Non Smoking
    • Renovated Superior Twin, Non Smoking (Main Tower)
    • Renovated Deluxe Double, Non Smoking
    • Renovated Deluxe Twin, Non Smoking
    • Plaza Superior South Wing King, Non Smoking
    • Deluxe Twin, Non Smoking (Universal Design)
    • Luxury Deluxe Twin, Non Smoking (Universal Design)
    • Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)
    • Plaza Deluxe South Wing Triple, Non Smoking, 20F above
    • Junior Suite Twin, Non Smoking (Universal Design)
    • Plaza Deluxe South Wing Twin (Non-Smoking)
    • Plaza Deluxe South King (Non-Smoking)
    • Luxury Fourth, Smoking
    • Luxury Family Room, Non-Smoking
    • Plaza Luxe King, Non Smoking
    • Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)
    • Run of the House For Self-quarantine,10+ nights (cleaning every 4 days, dedicated floor)
    • Standard Single Room, Non Smoking
    • Standard Single Room, Smoking
    • Run of the House For Self-quarantine, 3+ nights (cleaning every 4 days, dedicated floor)

    What’s around

    Landmarks

    • In Shinjuku
    • Shinjuku Gyoen National Garden - 15 min walk
    • New National Theatre Tokyo - 17 min walk
    • Tokyo Opera City Concert Hall - 17 min walk
    • Meiji Jingu Shrine - 27 min walk
    • Tokyo Metropolitan Gymnasium - 27 min walk
    • Tokyo National Olympic Stadium - 31 min walk
    • Yoyogi Park - 31 min walk
    • Meiji Jingu Stadium - 37 min walk
    • Yoyogi National Gymnasium - 40 min walk
    • Meiji Kinenkan - 42 min walk

    Getting around

    • Narita Intl. Airport (NRT) - 53 min drive
    • Haneda Airport (HND) - 16 min drive
    • Shinjuku Station - 8 min walk
    • Minami-Shinjuku Station - 12 min walk
    • Seibu-Shinjuku Station - 12 min walk
    • Tochomae Station - 3 min walk
    • Nishi-shinjuku Station - 7 min walk
    • Shinjuku-nishiguchi Station - 9 min walk
    • Airport shuttle (surcharge)
    • Free theme park shuttle
    map
    See on map
    2-2-1 Nishi-Shinjuku, Tokyo, 160-8330, Tokyo-to, Japan

    At a glance

    Hotel size

    • This hotel has 1,455 rooms
    • This hotel is arranged over 47 floors

    Arriving/leaving

    • Check-in time 3:00 PM-5:00 AM
    • Check-out time is 11:00 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

    Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child (5 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Onsite self parking (JPY 1000 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Full breakfast daily (surcharge)
    • 11 restaurants
    • 5 bars/lounges
    • 3 coffee shops/cafés
    • 24-hour room service

    Things to do

    • Fitness facilities

    Working away

    • Business center
    • Number of meeting rooms - 2
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 2
    • Year Built - 1971
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible van parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible lounge
    • Wheelchairs available on site
    • Braille signage
    • Hand-held showerhead
    • Height-adjustable showerhead

    Languages Spoken

    • Chinese
    • English
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Slippers

    Sleep well

    • Down comforter
    • Blackout drapes/curtains
    • Soundproofed rooms

    Things to enjoy

    • In-room massage available
    • Individually decorated
    • Individually furnished

    Freshen up

    • Private bathroom
    • Separate bathtub and shower
    • Bidet
    • Free toiletries
    • Hair dryer

    Be entertained

    • 40-inch flat-screen TV
    • Satellite TV channels
    • DVD player

    Stay connected

    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    スーパーブッフェ　グラスコート - This buffet restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner.

    フレンチ＆イタリアン　デュオ・フルシェット - This restaurant specializes in French cuisine and serves lunch and dinner. Open daily.

    鉄板焼　やまなみ - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

    和食　かがり - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

    寿司　久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.

    Awards and affiliations

    The property is a member of Preferred Hotels & Resorts.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

    Optional extras

    • Full breakfast is offered for an extra charge of JPY 3500 for adults and JPY 2500 for children (approximately)
    • Airport shuttle service is offered for an extra charge of JPY 3200 per person (one-way)

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Rollaway beds are available for JPY 6100.0 per day
    • Babysitting/childcare is available for an extra charge
    • Airport shuttle for children between the ages of 6 and 12 costs JPY 1600 (one-way)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Service animals exempt from fees

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs JPY 1000 per night with in/out privileges
    • Parking height restrictions apply

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Policies

    The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

    Noise-free guestrooms cannot be guaranteed.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards and cash.

    For the comfort of guests using the swimming pool and other public facilities, this property does not permit guests with tattoos to use the facilities.

    Also known as

    • Keio
    • Keio Plaza
    • Keio Plaza Hotel Tokyo Hotel
    • Keio Plaza Hotel Tokyo Tokyo
    • Keio Plaza Hotel Tokyo Hotel Tokyo
    • Keio Hotel
    • Keio Hotel Tokyo Plaza
    • Keio Plaza Tokyo
    • Keio Tokyo Plaza
    • Keio Plaza Hotel Tokyo Shinjuku
    • Keio Plaza Shinjuku
    • Keio Plaza Hotel Tokyo
    • Keio Plaza Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

    • Yes. Self parking costs JPY 1000 per night. Parking spots may be limited.

    • Yes, there's a pool.

    • Sorry, pets aren't allowed, but service animals are welcome.

    • You can check in from 3:00 PM - 5:00 AM. Check-out time is 11:00 AM.

    • Yes, there are 11 onsite restaurants, featuring fusion cuisine. The dining venue will be unavailable from July 1 2021 to March 31 2022 (dates subject to change). Nearby restaurants include 山寺のHooters (3-min walk), Uogashi Nihon ichi. Standing Sushi bar (3-min walk), and Torigen Shinjuku Nishiguchi (3-min walk).

    • Yes, an airport shuttle is available. The charge is JPY 3200 per person one-way.

    • Keio Plaza Hotel Tokyo has 5 bars and a fitness center.
    8.6.Fabulous.
    • 8.0.Very good

      Convenient and clean ! Abt 10 mins walk to Shinjuku station and major shopping malls .

      4 night romance trip, Feb 9, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      The location is near to Shinjuku station, restaurant, shopping. Most important it's so near to H.I.S bus tour meeting point. I got a complementary upgrade to new renovated room. I got what I request. The 1st night we stayed in twin standard room. It's very small cause we paid SGD$300+ to get a small room so was kind of disappointed. For the 2nd & 3rd time we check in thank to the hotel to have us a complementary upgrade. Cynthia

      Cynthia, 1 night romance trip, Jan 31, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Stayed in a premier grand room - this was probably one of the best club rooms I have stayed in. Layout was pleasing and there was enough lighting (many hotels skimp on lighting). The room and hotel were spotless. Service was fine. The folks at the Club Lounge, particularly Fujii-san, Ueno-san and another gentleman whose name I did not get - were very helpful with my questions about getting round the subway, airport shuttles and buying fare cards. Japanese hospitality is something else. I asked a guard within the hotel, how to get to the underpass to Shinjuku station - the security guard WALKED ME TO THE UNDERPASS-which entailed walking right across the lobby, down an escalator and walking out the back door. Food was OK. I think they do not change the menus in the restaurants. But you can choose from 4 restaurants for breakfast so overall, food was acceptable. Yes, I would stay again.

      4 night trip, Jan 22, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Less than 10 minutes from Shinjuku Station. Room is big.

      3 night family trip, Jan 1, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Great location in Shinjuku. Walkable through an underpass from Shinjuku station to hotel. Room size is good. Able to travel to Tokyo attractions easily from Shinjuku station.

      5 night romance trip, Dec 31, 2019

      Verified Expedia guest review

    • 4.0.Fair

      Unpleasant Stay

      I was not given the correct room which I paid for and had to call down to ask why before they rectified. The reception also was unaware that I bought a room with lounge access. She (Jiang) did not seem to have the correct booking. There was an issue with my booking which the hotel blamed on the website I booked from. I had to book another room for an exorbitant amount. Breakfast was also rather disastrous because the hotel did not cater for the crowds over the festive period. There was perpetually a long q for Glass Court and no attempts made to open up more areas for breakfast. I ended up eating the Japanese set breakfast most days. Checking out was also unpleasant. There was a huge long q to leave bags because the check out was 11 am without any flexibility but even if that was so, the hotel should have arranged better concierge services to store the bags. I was in the q for close to 40 min before giving up and leaving my luggage at a random area. The bed was uncomfortable and the pillows were too soft and without support. I did not like this hotel.

      Jen, 4 night family trip, Dec 25, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Room was spacious and clean. Location was easily accessible.

      1 night family trip, Dec 15, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything we need is there. Even when we are sick, they will arrange everything to send us to the nearest clinic

      Chet Wee, 9 night family trip, Dec 12, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Room was spacious for 3 adults. Comfy bed. Clean room

      4 night family trip, Dec 11, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Location is convenient. The rooms are clean and spacious. Staff are friendly.

      AGNES, 5 night family trip, Dec 10, 2019

      Verified Hotels.com guest review

    See all 1,289 reviews