Totally honest review.
We waited for 2 hours on a 3pm check in on a Sunday when we’d booked an executive suite for four days, can you even believe this?? Upon arriving at the hotel, we were told that our room is not ready to go and have a free drink in the restaurant. We were not allowed Champayne. Complained and they finally gave it to us. Finally got the key at 5 pm so waited an extra two hours. Bearing in mind my partner had surgery the next day at 5 am. The duty manager is an absolute disgrace! He came down, looking scruffy in jumper,jeans and trainers we could not believe it. He didn’t have a care in the world on his phone, avoiding the situation. My girlfriend saw him in the corridor out the way, when we were complaining on the phone. When I approached him, he did not shake my hand. He just looked at me. Confused didn’t offer any complimentary dinner or anything like that as a sorry. Really really bad management some of the staff were friendly and some are not friendly at all. This is not five star I class it is three star. The food is very average a lot of the dishes are bland. They tried to charge me €8 for an empty cup totally ridiculous. I had no clean cups in the room and asked for one and they tried to charge me €8 tray charge for an empty cup! What sort of hotel are you actually running? That is meant to be five star and doing this? this is not five star service. The whole hotel needs to be sorted out staff wise as they literally don’t seem to a clue!