Everything at this hotel was good except...we were told that we could access the buffet breakfast earlier than the scheduled time due to a train we had to catch. We were told to go at 7:00, knock on the door, and we could eat what was available at that time as they were setting up. Based on this agreement, we paid the 15 euros each. Unfortunately, when we went down to breakfast, we heard people, but the door was locked, so we knocked on the door (as did another patron). After a couple tries, and no response, we had to leave without eating. If we hadn't paid for it, then fine, but we did. When I emailed to explain this to the reception desk, they tried to tell me it was unlocked and that I was told to just walk in. IT WAS NOT UNLOCKED. I was basically told I was out of luck and that they could not refund the 30 euros we had paid. I emailed the reception desk back reiterating that the door was not unlocked and that we had tried to knock, but I never heard from them again. To me, that was not good customer service. It was easily verifiable with the workers that we did not come in to eat before the 7:30 am breakfast time!