4/10 Fair
4 January 2023
We had a great family bonding @ Bearland. The pool is considered great which we enjoyed much during our stay. However, we are disappointed with the service/accommodation they offered given the price we paid. I paid SGD96 which is equivalent to almost 4,000/ night for my booking @ Expedia in August, but the moment we reached to check in at around 2:00 pm, we were advised to wait cos the room was not yet ready and they're only able to accommodate us @ around 3:30pm which is late yet upon check out, were not given any grace period but asked to check out on time (12:00 nn). Also the room that they provided us (Siegfred Bungalow is not appropriate for 3 occupants, as it is designed for big number of families. We no need a big space but a comfortable one. Just to highlight the heater is not working and the shower head is rusty, old and not working well. From my booking deluxe budget A is stated but I think it fell short cos we had also experiences from the past which we paid lesser yet our accommodation was beyond our expectation. On top of that, there was a water supply problem on the night of our stay, we had to look for the guard to inform as there's no telephone available in the room for any emergency concerns & no staff at the reception at that time.
These are just constructive feedback which the management can improve. I know you can do better if you prioritise the comfort and concern of your customers. This is just our experience, others may have different.
Glenda
Verified Expedia guest review
