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Grand Lagoi Hotel By Willson

Photo gallery for Grand Lagoi Hotel By Willson

Porch
View from property
Front of property
In-room safe, desk, soundproofing, free cots/infant beds
2 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of Grand Lagoi Hotel By Willson

Grand Lagoi Hotel By Willson

4.0 star property
4-star beach hotel with outdoor pool, near Lagoi Bay Lake
8.0 out of 10 Very good
8.0/10 Very good

160 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Jalan Gurindam Duabelas, Plot 27-29, Sebong Lagoi, Pulau, Bintan, Bintan Island, 29155
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Free area shuttle
  • Free ferry terminal shuttle
  • Fitness centre
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Spa services
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Fridge
  • Connecting/adjoining rooms available

Room options

About this area

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 17 miles/27.3 km
  • Changi Airport (SIN) - 28.4 miles/45.8 km
  • Free local area shuttle
  • Free ferry terminal shuttle

Restaurants

  • Pujasera Lagoi - 10 min drive
  • Hook On Fusion Grill Bar & Seafood - 10 min drive
  • Warung Yeah - 11 min drive
  • Dino Bistro Nirwana - 12 min drive
  • Hutan Bakau Seafood Restaurant Bintan - 17 min drive
Map

About this property

Grand Lagoi Hotel By Willson

Grand Lagoi Hotel By Willson is a great choice for your beach stay in Bintan. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Grand Cafe, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other features of this upmarket hotel include a rooftop terrace, a poolside bar and a fitness centre. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 133 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests arriving via Bandar Bintan Telani (BBT) ferry receive return transfer shuttle service at scheduled times.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Babysitting*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Transfers

  • Free ferry terminal shuttle*

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • Karaoke
  • Pool table
  • Beach nearby
  • Access to nearby outdoor pool
  • Mountain climbing nearby
  • Horse riding nearby
  • Segway hire/tours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Spa services
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Grand Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bar7 Rooftop Bar & Grill – Overlooking the ocean, this bistro specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 550000.0 per night
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Guests have access to the pool and beach facilities at a nearby partner property. Shuttle service is provided.

Also known as

Swiss-Belhotel Lagoi Bay Bintan Hotel
Swiss-Belhotel Lagoi Bay Bintan
Grand Lagoi Hotel Nirwana Gardens Bintan
Village Resort Grand
Grand Lagoi Hotel Nirwana Gardens
Grand Lagoi Nirwana Gardens Bintan
Grand Lagoi Nirwana Gardens
Grand Lagoi Village
Village Resort Grand Lagoi
Grand Lagoi By Willson Bintan
Grand Lagoi Hotel By Willson Hotel
Grand Lagoi Hotel By Willson Bintan
Grand Lagoi Hotel by Nirwana Gardens
Grand Lagoi Hotel By Willson Hotel Bintan

Frequently asked questions

Does Grand Lagoi Hotel By Willson offer free cancellation for a full refund?
Yes, Grand Lagoi Hotel By Willson does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Lagoi Hotel By Willson?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Lagoi Hotel By Willson?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grand Lagoi Hotel By Willson?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Lagoi Hotel By Willson?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Lagoi Hotel By Willson?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon.
What is there to do at Grand Lagoi Hotel By Willson and nearby?
Have fun with nearby activities such as horse riding and mountain climbing. Additional recreation nearby includes segway hire. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and spa services. Grand Lagoi Hotel By Willson also has an arcade and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Grand Lagoi Hotel By Willson?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and ocean views.
Does Grand Lagoi Hotel By Willson have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.0

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.3/10

Amenities

8.1/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Good

Ordinary stay for a 4-star hotel
The hotel looked novice in their approach specially for booking. After booking with the credit card details, they kept on asking me for the card to charge me. This was ridiculous. Second, wi-fi signal was pathetic and moreover they limited it to only 2 device per room. People travelling with kids need to take note of this, whether you want or sacrifice the wi-fi for the kids. Third, breakfast buffet was very minimal and difficult to make choices out of the limited options.
Sirsendu, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

The roof top restaurant was closed for event for the 2 days of my stay , rather disppointed ! The housekeeper did not sweep the floor after make up room , can see dirt all around . Never provide a connecting room for us say is fully book but during the 2 days I hardly see more than 10 paxs .
Eric, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The property was clean and huge located in an isolated place far away from all the happening places The internet was disruptive though food was not that great
Samarth, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Nice break at Bintan
Big Room size and comfortable bed. Breakfast provided. Air Con is very cold. After adjusting fan speed and increasing the temperature did not help. Stayed for a night so did not raise it to management for assistance Prefer to have soft fabric bedroom slipper instead of hard rubber ones.
Ai Feng, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Samuel, 2-night trip
Verified Hotels.com guest review

6/10 Good

Water Heater issues on arrival, room request asking for a queen bed but given 2 single beds.
SSI, 2-night trip
Verified Expedia guest review

8/10 Very good

Peaceful option in Bintan
Apoorv, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and convenient
Verified Expedia guest review

6/10 Good

There is no spa at the hotel. Incorrect information given on Expedia. Also food choices are very limited at the restaurant.
Kanika, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Sahidah, 3-night family trip
Verified Hotels.com guest review