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Pacific Palace Hotel

Photo gallery for Pacific Palace Hotel

Front of property
Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board
Deluxe Double Room | Minibar, in-room safe, soundproofing, iron/ironing board
Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board

Overview of Pacific Palace Hotel

Pacific Palace Hotel

3.5 star property
3.5-star hotel in Batam with 2 restaurants and spa

7.6/10 Good

57 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is S$45
Price available on 30/01/2023
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

Room options

About this area

What's nearby

  • Harbor Bay Ferry Terminal - 2 min drive
  • Nagoya Hill Mall - 6 min drive
  • Batam Centre Ferry Terminal - 18 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 36 min drive
  • Changi Airport (SIN) - 14.1 miles/22.7 km
  • Singapore (XSP-Seletar) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)


  • Pounce - 5 min walk
  • Podok Kuring - 10 min walk
  • Dju Dju Baru - 13 min walk
  • Martabak Har - 15 min walk
  • Harbour Bay Seafood - 15 min walk

About this property

Pacific Palace Hotel

A great choice for a stay in Batam, Pacific Palace Hotel features an airport shuttle and a nightclub. Guests can visit the spa to be pampered with massages, facials or body scrubs, and Athena Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. A poolside bar, a health club and a fitness centre are other highlights.


Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms


  • Check-in time from 2 PM until noon
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*
  • Ferry terminal shuttle*


  • Shopping centre shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Local/corner shop

Working away

  • Business centre
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Steam room


  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible parking


  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Athena Restaurant – This restaurant serves breakfast, lunch and dinner. Open 24 hours.
Neptune Lounge – On-site lobby lounge. Open daily.
Golden Palace – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping centre shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?
Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pacific Palace Hotel?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 30 January 2023 start from S$45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pacific Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pacific Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pacific Palace Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Pacific Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pacific Palace Hotel?
You can check in from 2 PM - noon. Check-out time is noon.
What is there to do at Pacific Palace Hotel and nearby?
Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.
Are there restaurants at or near Pacific Palace Hotel?
Yes, there are 2 on-site restaurants. Nearby restaurants include Pounce (5-min walk), Podok Kuring (10-min walk) and Dju Dju Baru (13-min walk).
What's the area around Pacific Palace Hotel like?
Pacific Palace Hotel is a short 14-minute walk from Harbor Bay Ferry Terminal and 17 minutes' walk from Nagoya Hill Mall.







Staff & service




Property conditions & facilities




8/10 Very good

Zaw, 2-night trip
Verified Expedia guest review

8/10 Very good

Unique design.
SOON, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

We are happy with the stay
Candy, 1-night trip with friends
Verified guest review

6/10 Good

Food & ambiance was worse, the room was big but run down with the price, not worth it.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay, peaceful enviroment staff are friendly
2-night trip with friends
Verified Expedia guest review

8/10 Very good

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
2-night trip
Verified Expedia guest review

8/10 Very good

2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Connie, 1-night romance trip
Verified guest review

10/10 Exceptional

Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
1-night family trip
Verified Expedia guest review

6/10 Good

The bedsheet was not changed and smells pee.
1-night trip with friends
Verified guest review

8/10 Very good

1-night trip
Verified Expedia guest review