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Pacific Palace Hotel

3.5 star property
3.5-star hotel in Batam with 2 restaurants and spa

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Pacific Palace Hotel

Photo gallery for Pacific Palace Hotel

Interior entrance
Poolside bar
Interior
Minibar, in-room safe, soundproofing, iron/ironing board
Breakfast buffet

Overview of Pacific Palace Hotel

7.6 out of 10 Good
7.6/10 Good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 spa tubs
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Business centre
Feel at home
  • Children's pool
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Twin Room

Minibar, in-room safe, soundproofing, iron/ironing board

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room

Minibar, in-room safe, soundproofing, iron/ironing board

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Harbour Bay Ferry Terminal - 2 min drive
  • Nagoya Hill Mall - 2 min drive
  • Grand Batam Mall - 3 min drive
  • Batam Centre Ferry Terminal - 8 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 32 min drive
  • Changi Airport (SIN) - 14.1 miles/22.7 km
  • Singapore (XSP-Seletar) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • Food Point - 4 min drive
  • Bakmi A.Kok - 14 min walk
  • Brewsky & Co - 19 min walk
  • Goodies - 3 min drive
  • Panties Pizza - 4 min drive
Map

About this property

Pacific Palace Hotel

Putting you within a 10-minute drive of Batam Centre Ferry Terminal, Pacific Palace Hotel features an airport shuttle and a nightclub. Guests can visit the spa to be pampered with massages, facials or body scrubs, and Athena Restaurant, one of 2 restaurants, serves breakfast, lunch and dinner. A poolside bar, a health club and a fitness centre are other highlights.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*
  • Ferry terminal shuttle*

Off-site

  • Shopping centre shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children's pool
  • Local/corner shop

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Athena Restaurant – This restaurant serves breakfast, lunch and dinner. Open 24 hours.
Neptune Lounge – On-site lobby lounge. Open daily.
Golden Palace – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping centre shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?
Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pacific Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pacific Palace Hotel?
Yes, there's a children's pool.
Are pets allowed at Pacific Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pacific Palace Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Pacific Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pacific Palace Hotel?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Pacific Palace Hotel and nearby?
Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.
Are there restaurants at or near Pacific Palace Hotel?
Yes, there are 2 on-site restaurants.
What's the area around Pacific Palace Hotel like?
Pacific Palace Hotel is a short 14-minute walk from Harbour Bay Ferry Terminal and 18 minutes' walk from Nagoya Hill Mall.

Reviews

7.6

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very good

KENTARO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pacific Hotel Batam
Peter, 2-night trip
Verified Hotels.com guest review

6/10 Good

Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
JEFF, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Andy, 2-night trip
Verified Hotels.com guest review

6/10 Good

Seah, 2-night trip
Verified Hotels.com guest review

6/10 Good

Quite run down hotel. Cleanliness need to improve, towel are not clean
Verified Expedia guest review

8/10 Very good

Zaw, 2-night trip
Verified Expedia guest review

8/10 Very good

Unique design.
SOON, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

We are happy with the stay
Candy, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Food & ambiance was worse, the room was big but run down with the price, not worth it.
2-night family trip
Verified Expedia guest review