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The Sanchaya

5.0 star property
5-star beachfront resort with spa, near Lagoi Bay Lake

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The Sanchaya

Photo gallery for The Sanchaya

2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Tasting room
Private beach, white sand, free beach cabanas, sun-loungers

Overview of The Sanchaya

9.6

Exceptional

Property highlights

  • Pool
  • Free WiFi
  • Free parking
  • Restaurant
  • Bar
  • Gym
Map
Jalan Gurindam Duabelas, Plot 5, Lagoi Bay, Bintan, Bintan Island, 29155
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free ferry terminal shuttle
  • 24-hour fitness centre
  • Free use of bicycles
  • Free beach cabanas
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Garden

Room options

View all photos for Villa, 4 Bedrooms

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Villa, 4 Bedrooms

  • 1426 sq m
  • Partial sea view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite (Sanchaya)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite (Sanchaya)

  • 118 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa (Lawan Thai)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Villa (Lawan Thai)

  • 68 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa (Leelawadee with private pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Family Villa (Leelawadee with private pool)

  • 420 sq m
  • Lagoon view
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, 2 Bedrooms

View from room

Villa, 2 Bedrooms

  • 178 sq m
  • Partial sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Junior Suite

  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • On a private beach

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 19 miles/30.5 km
  • Changi Airport (SIN) - 29.4 miles/47.2 km
  • Free ferry terminal shuttle

About this property

The Sanchaya

The Sanchaya offers a private beach where you can enjoy free cabanas, beach umbrellas and yoga, plus you'll have access to on-site beach volleyball. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology and manicures and pedicures. The Dining Room, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. This luxurious resort also features a bar/lounge, a 24-hour fitness centre and a fitness centre.

Languages

Chinese (Mandarin), Dutch, English, French, Indonesian, Italian, Romanian, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
Free antigen/rapid COVID-19 testing is available on site; reservations required for on-site testing
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 30 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Express check-in available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 1 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property offers shuttle service to and from Bintan Ferry Terminal only. Contact the property at least 3 days in advance of arrival to make arrangements.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Free ferry terminal shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service

Travelling with children

  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Beach yoga
  • Beach volleyball
  • Archery
  • Pro golf lessons
  • Evening entertainment
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba-diving nearby

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on-site
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • 24-hour fitness centre
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Wine-tasting room

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • IPad
  • 32-inch LCD TV
  • Premium cable channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology.

Dining

The Dining Room – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Tasanee Grill – This beachfront restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
The Bar – This bar overlooks the ocean and pool. Open daily.
Decanter Wine Cellar – This wine bar overlooks the garden. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 1633500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing).

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 1 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Sanchaya Hotel Lagoi
Sanchaya Lagoi
The Sanchaya Bintan Island/Lagoi
Sanchaya Hotel Bintan
Sanchaya Hotel
Sanchaya Bintan
Sanchaya
Sanchaya Resort Bintan
Sanchaya Resort
The Sanchaya Resort
The Sanchaya Bintan
The Sanchaya Resort Bintan

Frequently asked questions

Does The Sanchaya offer free cancellation for a full refund?
Yes, The Sanchaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Sanchaya?
This property confirms that free on-site COVID-19 testing (antigen/rapid screening is available. Furthermore, guests must provide documentation related to COVID-19 at check-in, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at The Sanchaya?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.
Are pets allowed at The Sanchaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Sanchaya?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Sanchaya?
You can check in from 3:00 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless social distancing and check-out are available.
What is there to do at The Sanchaya and nearby?
Have fun with on-site activities such as archery, volleyball and beach yoga. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Sanchaya also has a private beach, a 24-hour fitness centre and spa services, as well as a picnic area and a garden.
Are there restaurants at or near The Sanchaya?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
Does The Sanchaya have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Sanchaya have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Heoun Joo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maybe the friendliest staff I've ever encountered at a resort. Everyone was happy to chat with us.
William, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bharath, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Attention to detail! This hotel and ALL the staff were incredible. Our experience was personal, relaxed and every need catered for before we knew we needed it. Simple and incredible well cooked Indonesian, Thai and European food, beautiful furnishings, and the lovely quiet location made this a hotel to remember. COVID obviously took a toll on the surroundings and they’re working to restore everything having only opened 6 months ago, but that brought so much more positive impression. Thank you for an wonderful 2 nights, next time 3 nights would be ideal.
Peta Anne, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff are friendly.😀
Koon Meng, 3-night trip
Verified Expedia guest review

10/10 Exceptional

A beautiful hotel in a wonderful setting. The staff absolutely make the place though, nothing is too much trouble and they are very welcoming and friendly.
Sarah, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The place was absolutely beautiful and the service was exceptional. The staff were really attentive to our needs and went the extra mile to make our stay a really enjoyable one. Will definitely go back again!
ENG SZE, JONATHAN, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service is the highlight of this hotel. Very attention to detail: From providing towels/water at the pool as soon as they see you, cleaning the room frequently when you are out, to meeting your special requests. I will definitely return to this hotel if i come back to bintan
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 3-night trip
Verified Hotels.com guest review