Where to begin with this stay... let’s just say; avoid at all costs!!!
It says on all platforms that the hotel was constructed in 2017. Think again, half of the rooms on every single floor are still under construction which means, beds and bulky furniture everywhere in the corridors, loud noises, dust and incomplete rooms being occupied by paying customers.
We arrived at this hotel, staff allocated us a room to which we saw a leaking toilet, flooded bathroom, locks on the doors not working, so they sent in a maintenance and housekeeping staff member to rectify, to which we were not happy with. Not what you want to be dealing with having just arrived to the destination after being on a long flight.
This continued on, in every single room they showed us, at the sixth room, I refused and advised I wanted my money back and we wouldn’t be staying somewhere that wasn’t secure and had a leaking toilet!
To which they denied and the arguing went on for a whole three hours as the state of this hotel is NOT acceptable. It doesn’t help that none of their staff speak any sort of decent English, so communication was next to impossible - and had to resort to them contacting a translator.
I can’t even explain the frustration we felt from this hotel and it’s certainly an experience I’d never like to endure ever again.
(A week later we got our money back, only because we resorted to a complaint through Expedia).