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Gem Riverside Hotel Hoi An

Photo gallery for Gem Riverside Hotel Hoi An

Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | View from room
Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Overview of Gem Riverside Hotel Hoi An

Gem Riverside Hotel Hoi An

4.0 star property
4-star hotel in Hoi An with outdoor pool and restaurant

9.4/10 Exceptional

367 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam

Room options

About this area

What's nearby

  • On the riverwalk

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 53 min drive
  • Da Nang Station - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • Dua Viet - 4 min walk
  • Banana split cafe - 8 min walk
  • Non villa hoian - 9 min walk
  • Mia Coffee - 10 min walk
  • Blue Dragon - 11 min walk

About this property

Gem Riverside Hotel Hoi An

Gem Riverside Hotel Hoi An offers an airport shuttle (available 24 hours) for VND 300000 per vehicle one-way. Guests can indulge in massages and enjoy local and international cuisine at Ruby Restaurant, which is open for breakfast, lunch and dinner. Other features of this upmarket hotel include an outdoor pool, a poolside bar and a snack bar/deli. The helpful staff and overall comfort get good marks from fellow travellers.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 59 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Childcare in room (surcharge)

What to do

  • Free beach shuttle
  • Ecotours
  • Scooter/moped hire

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Spa services

Accessibility

  • Lift
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
  • Well-lit path to entrance

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Portable fan
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Ruby Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of VND 200000 for adults and VND 150000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VND 300000 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Renovations and closures

The following facilities are closed on Sunday, Monday, Thursday, Friday and Saturday:
  • Restaurant
  • Full-service spa

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for VND 350000 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property registration number 4001110267

Also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Does Gem Riverside Hotel Hoi An offer free cancellation for a full refund?
Yes, Gem Riverside Hotel Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Gem Riverside Hotel Hoi An?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Gem Riverside Hotel Hoi An on 11 December 2022 start from S$45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Gem Riverside Hotel Hoi An?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Gem Riverside Hotel Hoi An?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:30 PM.
Are pets allowed at Gem Riverside Hotel Hoi An?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Gem Riverside Hotel Hoi An?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Gem Riverside Hotel Hoi An?
Yes, an airport shuttle is available. The charge is VND 300000 per vehicle one-way.
What are the check-in and check-out times at Gem Riverside Hotel Hoi An?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Gem Riverside Hotel Hoi An and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Gem Riverside Hotel Hoi An?
Yes, Ruby Restaurant offers local and international cuisine. Nearby restaurants include Dua Viet (4-min walk), banana split cafe (8-min walk) and Non villa hoian (9-min walk).
What's the area around Gem Riverside Hotel Hoi An like?
Gem Riverside Hotel Hoi An is in the heart of Hoi An, a short 10-minute walk from Hoi An Impression Theme Park and 11 minutes' walk from Hoi An Market.

Overall score and ratings

9.4

Exceptional

9.3/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

good amenities
the location is okay, not too far from ancient town. bicycles are provided, which are good. there is water dispenser for drinking, which is good too.
2-night trip with friends
Verified Hotels.com guest review

6/10 Good

I visited gem 3 years ago so i expected same quality but sorry gem has went downhill i know everywhere hotels suffering. But we have been to 5 hotels in 3 weeks all trying better than gem and lowering prices so sad to say i want be back.
alphonsus, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel, staff & location
Amazing hotel, pool, staff, location, etc. Breakfast was limited to manager gave us money on the 3rd morning. Will be visiting again.
Gordon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff were the most friendly staff I’ve ever come across. Yummy at the front counter is the sweetest woman. Everyone was very accommodating. The rooms were large, pool was beautiful and breakfast was nice.
Kellie, 9-night trip
Verified Expedia guest review

10/10 Exceptional

We loved everything about this hotel! It was clean, comfortable beds and had a spacious room with a balcony! The staff were so friendly and helpful! A special thanks to Lily and Yummy who helped us with wonderful suggestions of places to go, excellent restaurants and getting us taxis anytime we needed! The breakfasts were great and had lots of choices. The swimming pool was so refreshing and clean! We stayed here seven nights and we could have stayed longer! it really was our favorite hotel in Vietnam and we definitely recommend staying here!
M&J, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Best stay of our two months in Asia
What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just can’t think of anything that needs improvement at this hotel!
Susan, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Easy and quick check on. Thanks to the great staff working at this property, you can’t ask for better service. They are wonderful with kids and show so much respect. We felt valued and welcomed. Quiet and able to walk to town. Thank you Yummy and Haley, and the rest of the staff for making great memories for my family. Hope to be back one day.
Rupi, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful Stay
Absolutely wonderful stay - Hotel Staff were outstanding both professionally and very welcoming . They were without exception warm, enthusiastic and humorous Spa was also excellent too offering a good service
David, 3-night trip with friends
Verified Hotels.com guest review