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Gem Riverside Hotel Hoi An

4.0 star property
Family-friendly hotel with outdoor pool, near Hoi An Cloth Market

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Photo gallery for Gem Riverside Hotel Hoi An

Balcony view
Reception
Minibar, in-room safe, desk, laptop workspace
Balcony view
Front of property
In the heart of Hoi An, Gem Riverside Hotel Hoi An offers a tranquil retreat with a poolside bar, garden views, and soothing spa treatments. Enjoy local and international flavors at Ruby Restaurant or explore nearby Tan Ky House while kids play at the playground.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Free parking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free use of bicycles
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Room service
  • Spa services

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Playground on-site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Garden

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Portable fan
  • 76 sq m
  • River view
  • Sleeps 5
  • 2 Large Single Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
4 bedrooms
Blackout curtains
Portable fan
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Portable fan
Blackout curtains
  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
7 bedrooms
Blackout curtains
  • 50.0 sq m
  • River view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
  • 80 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Superior Double Room, City View, Corner

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
5 bedrooms
Blackout curtains
Portable fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
14 bedrooms
Blackout curtains
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Portable fan
Blackout curtains
Hairdryer
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Hoi An Historic Hotel

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 1,000 reviews
Hoi An Historic Hotel
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About the area

Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam

What's nearby

  • Hoi An Market - 7 min walk - 0.6 km
  • Hoi An Cloth Market - 8 min walk - 0.7 km
  • Hoi An Night Market - 13 min walk - 1.2 km
  • Chua Cau - 13 min walk - 1.2 km
  • An Bang Beach - 8 min drive - 5.9 km

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 53 min drive
  • Da Nang Station - 30 min drive
  • Ga Thanh Khe Station - 31 min drive
  • Ga Nong Son Station - 37 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Market Terrace - ‬8 min walk
  • ‪The Noodle House - ‬9 min walk
  • ‪Hải Sản Hội An - ‬12 min walk
  • ‪Mr. Son - ‬5 min drive
  • ‪Red Sail - ‬11 min walk

About this property

Gem Riverside Hotel Hoi An

When you stay at Gem Riverside Hotel Hoi An, you'll be a short five-minute drive from Hoi An Market and Hoi An Night Market. Guests can indulge in massages and enjoy local and international cuisine at Ruby Restaurant, which is open for breakfast, lunch and dinner. Other highlights include an outdoor pool, a poolside bar and a snack bar/deli. Fellow travellers love the helpful staff.

Languages

English, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 59 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 3 per cent for credit card payments
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children aged 2 and younger eat free breakfast
    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site parking only available on request
    • Free on-site self-parking
    • On-site parking is limited

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Off-site

    • Beach shuttle*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Childcare in room (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Ecotours
  • Scooter/moped hire
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Spa services
  • Lockers available
  • Reception hall
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Lowered plug sockets in bathroom
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Portable fan
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Ruby Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
MONETIZATION_ON

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately VND 200000 for adults and VND 150000 for children
  • Airport shuttle service is offered for an extra charge of VND 350000 per vehicle (one-way. Maximum occupancy 4)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Restaurant
  • Full-service spa

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for VND 400000 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

Also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An
HELP_OUTLINE

Frequently asked questions

Does Gem Riverside Hotel Hoi An offer free cancellation for a full refund?

Yes, Gem Riverside Hotel Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gem Riverside Hotel Hoi An?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:30 PM.

Are pets allowed at Gem Riverside Hotel Hoi An?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Gem Riverside Hotel Hoi An?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Gem Riverside Hotel Hoi An?

Yes, an airport shuttle is available. The charge is VND 350000 per vehicle one-way.

What are the check-in and check-out times at Gem Riverside Hotel Hoi An?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Gem Riverside Hotel Hoi An?

No, this hotel doesn't have a casino, but Crown Games Club (25-min drive) is nearby.

What is there to do at Gem Riverside Hotel Hoi An and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Gem Riverside Hotel Hoi An?

Yes, Ruby Restaurant offers local and international cuisine.

What's the area around Gem Riverside Hotel Hoi An like?

Gem Riverside Hotel Hoi An is in the heart of Hoi An, a short 11-minute walk from Hoi An Market and 18 minutes' walk from Hoi An Night Market.

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Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Biking
Walking
Old town
Towns
Market
Family friendly

What guests liked

  • The pool was consistently described as clean, fantastic, and amazing, providing a refreshing escape from the heat. (15 reviews)
  • The breakfast buffet was delicious and plentiful with a wide variety of food options. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Amazing and helpful staff Helped arrange a great tour for me
2-night trip

8/10

Lovely people running the hotel super friendly and great advice. Nice pool area and lovely lanterns in the evening. The only issue we had was room had a damp smell but we opened to air as much as we could to improve it. Good breakfast, absolutely enjoyed our stay here.
4-night trip

10/10

Staff is extremly helpful.

10/10

A very nice hotel with clean rooms and surroundings. Ruby and Hung will ensure you have a pleasant stay.
5-night trip

10/10

Quiet area. Large room and comfortable beds. Staff is awesome They offer good transportation and activity ticket, better price than doing it by ourselves on site.
3-night trip

8/10

11 minutes walk across the bridge to the market so it’s convenient but quiet so that was nice.
2-night trip

10/10

This is a very clean and comfortable hotel with amazing staff, especially Ruby. Ruby is so helpful she is the main reason you will want revisit this hotel.
5-night trip

10/10

Really nice hotel, free breakfast, staff was amazing and kind highly recommended

10/10

Amazing stay in Hoi An! Staff is amazing, helpful, and extremely nice! Away from the craziness of Hoi An Ancient Town but still walking distance on the other side of the river. 10/10 recommend.
2-night trip

10/10

Nice staff. Limited breakfast choices. Hotel does not offer water in the lobby.
2-night trip

10/10

Front desk is very friendly and helpfully.
2-night trip

10/10

Great service! We loved the pool area!
4-night trip

10/10

The staff were so friendly and helpful
3-night trip

8/10

Great Hotel. Staff are very kind and helpful. They offer extended services like discount taxi arrangements, laundry service, in-room massage, late check out. Will consider staying here again. Free bicycle rental was also great. The only downside I found was since room water heater tank is small, it is very hard to fill bath tub with hot water.
2-night trip

8/10

Nice place but far from the old town…
5-night trip

10/10

The staff was fabulous, i think this a family run hotel, because we saw the same people there day in and day out. breakfast buffet was yummy. though the property is a bit far from town, i don't mind the walk but that bridge is a bit scary to walk across, our grab drive got hit by a tourist on a scooter! while the scooter driver was looking as his phone!!
3-night trip

10/10

It was absolutely amazing. The staff was fantastic. Nothing more to say.
5-night trip

10/10

Great staffs and customer service
3-night trip

10/10

Amazing loved every minute the staff were so helpful!!
4-night trip

10/10

Amazing hotel! Staff are super friendly and accommodating! They treated us like family and made us feel at home! Definitely recommend staying here!
4-night trip

10/10

Our family of four stayed at the Gem Riverside Hotel for 5 nights. We were very satisfied with our stay. The staff is excellent and the property was fantastic. If ever in the area, we'd definitely stay here again.
5-night trip

10/10

The location is great, the staff very friendly and helpful. Wonderful breakfast, walkable to everywhere. Loved.
2-night trip

10/10

We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.
3-night trip

10/10

Utmost underrated hotel in hoian I have been here many times since 2019 And still good but hope you to discount little because getting review from others are important. Love here place always
2-night trip

10/10

Has an easy checkin. Front desk gentlemen was fantastic. I was able to entend my check out for a reasonable price. Incredible value without losing quality. Nice ten minute walk away from the hustle of old town hoi an.
1-night trip