10/10 Exceptional
14 August 2023
Marina
Marina, 4-night family trip
Verified Hotels.com guest review
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Gem Riverside Hotel Hoi An
4-star hotel in Hoi An with outdoor pool and restaurant
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Gem Riverside Hotel Hoi An
Photo gallery for Gem Riverside Hotel Hoi An
Overview of Gem Riverside Hotel Hoi An
9.4 out of 10 Exceptional
9.4/10 Exceptional
Property highlights
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
14, Luong Nhu Bich Street, Hoi An, Quang Nam
Main amenities
- Daily housekeeping
- Restaurants and bar/lounge
- Outdoor pool
- Breakfast available
- Free beach shuttle
- Free use of bicycles
- Beach umbrellas
- Beach sunloungers
- Beach towels
- Pool bar
- Room service
- Spa services
For families
- Children stay free
- Babysitting (surcharge)
- Playground on site
- Rollaway/extra beds
- Connecting/adjoining rooms available
- Garden
Room options
View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
View all photos for Family Room, Pool View, Ground Floor
Family Room, Pool View, Ground Floor
View all photos for Deluxe Double or Twin Room, Balcony, River View
Deluxe Double or Twin Room, Balcony, River View
View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub
Family Quadruple Room, 2 Queen Beds, Bathtub
View all photos for Junior Suite, Connecting Rooms, River View
Junior Suite, Connecting Rooms, River View
View all photos for Superior Double Room, City View, Corner
Superior Double Room, City View, Corner
View all photos for Junior Suite, Balcony, River View
Junior Suite, Balcony, River View
View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor
Deluxe Room, 1 Queen Bed, Pool View, Ground Floor
About this area
What's nearby
- On the riverwalk
- Hoi An Market - 2 min drive
- Hoi An Night Market - 5 min drive
- Cua Dai Beach - 15 min drive
- An Bang Beach - 17 min drive
- Non Nuoc Beach - 29 min drive
- VinWonders Nam Hoi An - 19 min drive
- Marble Mountains - 22 min drive
- My Khe Beach - 33 min drive
Getting around
Restaurants
- Market Terrace - 8 min walk
- Hải Sản Hội An - 12 min walk
- The Noodle House - 9 min walk
- Ni Bà Già - Đặc Sản Cẩm Nam - 3 min walk
- Blue Dragon Restaurant - 11 min walk
About this property
Gem Riverside Hotel Hoi An
Languages
English, Vietnamese
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
At a glance
Hotel size
- 59 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in time from 2:00 PM until midnight
- Express check-out available
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age – 15
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
- If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
- For more details, please contact the property using the information on the booking confirmation
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 15
Children
- Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
- Babysitting*
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- On-site parking only available on request
- Free on-site self-parking
- On-site parking is limited
Transfers
- Airport shuttle on request (available 24 hours a day)*
Off-site
- Free beach shuttle
Other information
- Designated smoking areas
Property amenities
Food and drink
- Full breakfast (surcharge) each morning 6:30 AM–10:00 AM
- Restaurant
- Bar/lounge
- Poolside bar
- Private dining
- Shared microwave
- Room service (limited hours)
- Snack bar/deli
- Water dispenser
Travelling with children
- Children stay for free (see details)
- Playground
- Childcare in room (surcharge)
What to do
- Free beach shuttle
- Ecotours
- Scooter/moped hire
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in reception
- Luggage storage
- Wedding services
- Porter/bellhop
- Free beach shuttle
- Free bike hire
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 1 building/tower
- Built in 2018
- Safe-deposit box at front desk
- Garden
- Terrace
- Television in common areas
- An outdoor pool
- Spa services
- Lockers available
- Reception hall
Accessibility
- Lift
- Roll-in shower (selected rooms)
- Wheelchair-accessible path of travel
- Wheelchair-accessible public bathroom
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible restaurant
- Accessible airport shuttle
- Visual alarms in hallways
- Handrails in stairwells
- Wheelchairs available on site
- Lowered plug sockets in bathroom
- Well-lit path to entrance
Room amenities
Be entertained
- Flat-screen television
- Cable TV channels
Home comfort
- Air conditioning
- Portable fan
- Minibar
- Electric kettle
- Slippers
Sleep well
- Blackout curtains
- Soundproofed rooms
- Rollaway/extra bed (surcharge)
- Bed sheets provided
Freshen up
- Bath or shower
- Free toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
Ruby Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Optional extras
- Full breakfast is offered for an extra charge of approximately VND 200000 for adults and VND 150000 for children
- Airport shuttle service is offered for an extra charge of VND 350000 per vehicle (one-way. Maximum occupancy 4)
- Early check-in can be arranged for an extra charge (subject to availability)
- Credit card charges are subject to an extra charge of 3 per cent
Renovations and closures
The following facilities are closed on Sunday, Monday, Thursday, Friday and Saturday:
- Restaurant
- Full-service spa
Children & extra beds
- In-room babysitting is available for an extra charge
- Rollaway beds are available for VND 400000 per day
- Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Parking
- Guests must contact this property in advance to reserve on-site parking
Pool, spa, & gym (if applicable)
- Pool access available from 6:00 AM to 9:30 PM
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property registration number 4001110267
Also known as
Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An
Frequently asked questions
Reviews
9.4
Exceptional
9.4/10
Cleanliness
9.6/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
17 July 2023
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