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Hotel Mystays Premier Dojima

4.0 star property
Hotel with restaurant, near Osaka Station City

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Mystays Premier Dojima

Premium bedding, down duvets, in-room safe, desk
Reception
Interior
Exterior
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Restaurants
  • Breakfast available
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Corner/local shop
  • Vending machine
  • Microwave in a common area
  • Laundry service
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Lift
  • Premium bedding
The price is S$81
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 39 of 39 rooms

View all photos for Superior Twin Room, Non Smoking (No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking (No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Smoking with Solaniwa Onsen Ticket

Premium bedding, down duvets, in-room safe, desk

Standard Double Smoking with Solaniwa Onsen Ticket

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Queen Smoking with Solaniwa Onsen Ticket

Premium bedding, down duvets, in-room safe, desk

Superior Queen Smoking with Solaniwa Onsen Ticket

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Smoking (No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Smoking (No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Non Smoking with Solaniwa Onsen Ticket

Premium bedding, down duvets, in-room safe, desk

Standard Double Non Smoking with Solaniwa Onsen Ticket

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior King Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior King Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Smoking with Solaniwa Onsen Ticket

Premium bedding, down duvets, in-room safe, desk

Superior Twin Smoking with Solaniwa Onsen Ticket

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Queen Non Smoking with Solaniwa Onsen Ticket

Premium bedding, down duvets, in-room safe, desk

Superior Queen Non Smoking with Solaniwa Onsen Ticket

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Non Smoking with Solaniwa Onsen Ticket

Premium bedding, down duvets, in-room safe, desk

Superior Twin Non Smoking with Solaniwa Onsen Ticket

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Triple Non Smoking

Premium bedding, down duvets, in-room safe, desk

Deluxe Triple Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 53 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Deluxe Triple Non Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Deluxe Triple Non Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Superior Triple Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Triple Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Triple Non Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Triple Non Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Non Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Standard Double Non Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Queen, Non Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Queen, Non Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Standard Double Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Queen Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Queen Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Queen, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Queen, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Smoking

Premium bedding, down duvets, in-room safe, desk

Superior King Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior King Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Triple Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Triple Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Triple Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Triple Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior King Non Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior King Non Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Queen Smoking(No cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Queen Smoking(No cleaning Service)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Down duvet
Toilet with electronic bidet
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior King Room Non smoking

Premium bedding, down duvets, in-room safe, desk

Superior King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Triple Room Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Triple Room Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Queen Room Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen Room Non smoking

Premium bedding, down duvets, in-room safe, desk

Superior Queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room Non smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

Premium bedding, down duvets, in-room safe, desk

Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior King Room Smoking

Premium bedding, down duvets, in-room safe, desk

Superior King Room Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Map
2-4-1 Sonezakishinchi, Kita-ku, Osaka, Osaka-fu, 530-0002

What's nearby

  • Osaka Station City - 8 min walk
  • Grand Front Osaka Mall - 9 min walk
  • Kyocera Dome Osaka - 5 min drive
  • Osaka-jō Hall - 6 min drive
  • Osaka Castle - 7 min drive

Getting around

  • Osaka (ITM-Itami) - 19 min drive
  • Kobe (UKB) - 58 min drive
  • Osaka (KIX-Kansai Intl.) - 59 min drive
  • Kitashinchi Station - 3 min walk
  • Watanabebashi Station - 8 min walk
  • Osaka Station - 9 min walk
  • Nishi-Umieda Station - 3 min walk
  • Umeda Station (Hanshin) - 7 min walk
  • Higobashi Station - 9 min walk

Restaurants

  • ‪Mister Kelly’s - ‬1 min walk
  • ‪守破離梅田店 - ‬1 min walk
  • ‪白釜飯純豆腐火鍋 まん馬新地本店 - ‬1 min walk
  • ‪NITO -Coffee & Craft Beer - ‬1 min walk
  • ‪市岡45 - ‬1 min walk

About this property

Hotel Mystays Premier Dojima

When you stay at Hotel Mystays Premier Dojima, you'll be in a great location, within a short 10-minute walk of Osaka Station City and Grand Front Osaka Mall. For a bite to eat, guests can visit Restaurant, which serves breakfast. Also, Dotonbori and Kyocera Dome Osaka are a short five-minute drive away. Fellow travellers say good things about the overall property condition. The property is only a short walk to public transportation: Nishi-Umieda Station is 3 minutes and Umeda Station (Hanshin) is 7 minutes.

Languages

Chinese (Mandarin), English, Japanese

At a glance

Hotel size

  • 141 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 2 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property will be renovating bathrooms in select guestrooms from December 16-23, 2024. During renovations, the property will make every effort to minimise noise and disturbance.
  • Guests booked in rooms that include a ticket to Solaniwa Onsen must arrange their own transportation to the hot springs (located 5 km away).
  • Breakfast is not included in the breakfast rate for children 6 years and under, and can be requested on-site for the listed child breakfast fee.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 328 ft (JPY 3500 per day)

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant
  • Shared microwave

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • In-room safe

Special features

Dining

Restaurant – This restaurant only serves breakfast. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 1100 for adults and JPY 1100 for children

Renovations and closures

The property will be renovating from 26 August 2024 to 17 December 2024 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Parking

  • Parking is available nearby and costs JPY 3500 per day (328 ft away)

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Vista Premio
Hotel MyStays Dojima Osaka
Hotel Vista Premio Dojima Osaka
Vista Premio Dojima
Vista Premio Dojima Osaka
MyStays Dojima Osaka
MyStays Dojima
HOTEL MYSTAYS PREMIER Dojima Osaka
MYSTAYS PREMIER Dojima
Hotel MyStays Dojima
Hotel Vista Premio Dojima
HOTEL MYSTAYS PREMIER Dojima Osaka
MYSTAYS PREMIER Dojima Osaka
MYSTAYS PREMIER Dojima
Hotel HOTEL MYSTAYS PREMIER Dojima Osaka
Osaka HOTEL MYSTAYS PREMIER Dojima Hotel
Hotel HOTEL MYSTAYS PREMIER Dojima
Hotel MyStays Dojima
Hotel Vista Premio Dojima
Mystays Premier Dojima Osaka
Mystays Premier Dojima Osaka
HOTEL MYSTAYS PREMIER Dojima Hotel
HOTEL MYSTAYS PREMIER Dojima Osaka
HOTEL MYSTAYS PREMIER Dojima Hotel Osaka

Frequently asked questions

Does Hotel Mystays Premier Dojima offer free cancellation for a full refund?
Yes, Hotel Mystays Premier Dojima does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Mystays Premier Dojima?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Hotel Mystays Premier Dojima?
Check-in start time: 3:00 PM; check-in end time: 2 AM. Check-out time is 11 AM.
What is there to do at Hotel Mystays Premier Dojima and nearby?
Recommended spots to visit include Kyocera Dome Osaka (2.5 mi) and Osaka-jō Hall (2.5 mi), along with Osaka Castle (2.5 mi) and Nipponbashi (2.9 mi).
Are there restaurants at or near Hotel Mystays Premier Dojima?
Yes, there's an on-site restaurant, Restaurant.
What's the area around Hotel Mystays Premier Dojima like?
Hotel Mystays Premier Dojima is in Kita, a short 3-minute walk from Nishi-Umieda Station and 8 minutes' walk from Osaka Station City.

Hotel Mystays Premier Dojima Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Ong, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Antonio, 1-night trip
Verified Hotels.com guest review

6/10 Good

Solid. Small. Good service.
Solid place to stay for the price. But the room was very, very small. Like barely any room to unpack. Was also feeling a bit older and more run down than I expected. Like the shower ceiling had lots of brown spots and the pillows have definitely seen many heads. But again, solid for the price, nothing really bad (just lower end), and the staff is very helpful and accommodating to English speakers.
Jonathan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Booked a room with three beds and a desk. The room is spacious, clean, and bright. It's location is easy walk to nearby train station as well as to the major hubs and shopping centers.
Joann, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Changyi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Shuichi, 1-night trip
Verified Expedia guest review

4/10 Fair

タバコの匂いがした
Yuka, 1-night trip
Verified Expedia guest review

6/10 Good

Ricky, 5-night trip
Verified Expedia guest review

6/10 Good

Claudio, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Linda, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Aysan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laundry service not available in hotel but there is laundry service business close by.
Michael, 3-night romance trip
Verified Expedia guest review

4/10 Fair

There was no closet in the room, and the washroom is quite small. It is also very hot for some reason, which cannot be fixed according to the hotel staff.
KAYLEE, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Matthew, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Wasn’t a really bad stay or option, it can be a little difficult to find because the fronts of the property are located in an alley as oppose to the street front. Otherwise, it’s not bad option and are situated in downtown Osaka. There were surprisingly a good handful of eateries and Osaka Sakurabashi Station’s entrance is not too far away from the property and it is about a 20 min walk from the Umeda Sky Building as well
Santiago, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Good for short stay-should have provided light breakfast
April, 5-night trip
Verified Expedia guest review

2/10 Poor

our room hot cannot control aircon as aircon is centralised n they provided 2 standing fan but still stuffy
Sherin, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Close to station
Lindsay, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Convenient location. Fantastic bath amenities, DHC line and does not dry out your skin or hair. Also super convenient to have a family mart right downstairs and good food within steps outside the building and in neighboring buildings.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean and quiet area. A little warm but you could open window which was nice. Great little restaurant right next door. Soba noodle.Shuhari Highly recommend
Mary, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Maria, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Raymond, 8-night trip
Verified Wotif guest review

10/10 Exceptional

Great location and nice customer service experience.
Juan Carlos, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Great place, friendly staff. Family market inside hotel was great.
Daniel, 3-night family trip
Verified Hotels.com guest review