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Best Western Empire Palace Hotel & Spa - Special Class

Photo gallery for Best Western Empire Palace Hotel & Spa - Special Class

Standard Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, Tempur-Pedic beds, minibar
Aerial view
Deluxe Room, 1 Queen Bed, Non Smoking, Refrigerator | Premium bedding, down duvets, Tempur-Pedic beds, minibar
Breakfast, lunch and dinner served, garden views
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Overview of Best Western Empire Palace Hotel & Spa - Special Class

Best Western Empire Palace Hotel & Spa - Special Class

4.0 star property
4-star hotel with restaurant, near Hagia Sophia

8.0/10 Very good

291 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
  • Bathtub
  • Connecting rooms available
Map
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul, 34110

Guests rated this location 9.0/10 - Wonderful

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Istanbul City Center
  • Topkapi Palace - 10 min walk
  • Sultanahmet Square - 11 min walk
  • Hagia Sophia - 11 min walk
  • Grand Bazaar - 11 min walk
  • Blue Mosque - 13 min walk
  • Galata Tower - 22 min walk
  • Istiklal Avenue - 25 min walk
  • Dolmabahce Palace - 39 min walk
  • Taksim Square - 42 min walk
  • Eminönü Square - 3 min drive

Getting around

  • Istanbul (IST) - 49 min drive
  • Sabiha Gokcen International Airport (SAW) - 70 min drive
  • Sirkeci Marmaray Station - 1 min walk
  • Istanbul Cankurtaran Station - 14 min walk
  • Vezneciler Subway Station - 21 min walk
  • Sirkeci Station - 2 min walk
  • Gulhane Station - 3 min walk
  • Eminonu Station - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Roof Mezze 360 Restaurant - 1 min walk
  • Red River Pub - 1 min walk
  • The Coff's Sirkeci - 1 min walk
  • Kervan Cafe - 2 min walk
  • Ikram Kebap Salonu - 1 min walk
Map

About this property

Best Western Empire Palace Hotel & Spa - Special Class

Putting you in a great location, within a 15-minute walk of Hagia Sophia and Grand Bazaar, Best Western Empire Palace Hotel & Spa - Special Class offers an airport shuttle (available 24 hours) for TRY 1000 per room one-way. Guests can indulge in massages, body scrubs or body treatments, and Coffee House serves breakfast, lunch and dinner. This upmarket hotel also features a bar/lounge, a sauna and a snack bar/deli. Fellow travellers say good things about the helpful staff and sightseeing. Public transportation is only a short walk: Sirkeci Station is 2 minutes and Gulhane Station is 3 minutes.

Languages

English, German, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe Tourism Certification Program (Turkey)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets stay for free (dogs and cats only, 1 per room, up to 15 lb per pet)
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No on-site parking
  • Off-site parking nearby (TRY 60 per day)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Children's menu

Working away

  • Conference space (151 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Spa services
  • Sauna
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path to lift

Languages

  • English
  • German
  • Russian
  • Turkish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

Dining

Coffee House – Overlooking the garden, this bistro serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TRY 1000 per room (one-way)
  • Local area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for TRY 225.0 per night

Parking

  • Parking is available nearby and costs TRY 60 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certification Program (Turkey) and We Care Clean (Best Western) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

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Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Empire Palace Hotel & Spa - Special Class?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Empire Palace Hotel & Spa - Special Class?
Yes, cats and dogs stay for free, with a limit of 1 per room and maximum weight of 15 lb per pet.
Is parking offered on site at Best Western Empire Palace Hotel & Spa - Special Class?
Sorry, there's no on-site parking at Best Western Empire Palace Hotel & Spa - Special Class.
Is an airport shuttle service offered by Best Western Empire Palace Hotel & Spa - Special Class?
Yes, an airport shuttle is available. The charge is TRY 1000 per room one-way.
What are the check-in and check-out times at Best Western Empire Palace Hotel & Spa - Special Class?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Best Western Empire Palace Hotel & Spa - Special Class and nearby?
Best Western Empire Palace Hotel & Spa - Special Class has a sauna and a Turkish bath, as well as a garden.
Are there restaurants at or near Best Western Empire Palace Hotel & Spa - Special Class?
Yes, Coffee House offers garden views.
What's the area around Best Western Empire Palace Hotel & Spa - Special Class like?
Best Western Empire Palace Hotel & Spa - Special Class is in Istanbul City Center, a short 2-minute walk from Sirkeci Station and 11 minutes' walk from Hagia Sophia. Travellers say that the area is walkable and good for shopping.

Reviews

8.0

Very good

8.5/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.9/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

Noise from aircon/heater too loud and need to be turned off as disturbing one’s sleep. Also noise from restaurant below. Passageways to room cluttered and untidy everyday. Generally staff ok except one particular reception staff who was most sourpuss when we did not use any taxi service he offered. We had booked another hotel for our extended stay! Breakfast the same everyday.
Kim, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location. Friendly staff. Good food
Verified Expedia guest review

10/10 Exceptional

Staff was great and the gentleman who works at the counter was awesome.
Sarah, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
Ambreen, 3-night family trip
Verified Orbitz guest review

8/10 Very good

Everyone was friendly and helpful. Enjoyed my stay. If the hotel wants to improve they should focus on making breakfast better.
Khairan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Conveniently located for sightseeing in the old city and also close to all public transport
Abraham, 10-night romance trip
Verified Expedia guest review

8/10 Very good

Andrey, 2-night trip
Verified Hotels.com guest review

6/10 Good

To much noise came from outside specials the metro so you cannot sleep well We took room on 4th floor and the sound was so high
Taha, 3-night trip
Verified Hotels.com guest review

8/10 Very good

paul, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I like this hotel. The location is perfect , minutes from the most popular places. The breakfast was very good . But the best of everything was the service. At the reception they make you feel like you are the most important guest. Something like you are visiting friends. I definitely will recommend this hotel to anyone.
Elena, 13-night family trip
Verified Expedia guest review