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Ocean Maya Royale All Inclusive Adults Only

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

Aerial view
On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
2 outdoor pools, pool umbrellas

Overview of Ocean Maya Royale All Inclusive Adults Only

VIP Access

Ocean Maya Royale All Inclusive Adults Only

4.5 star property
Playa del Carmen beachfront property with 5 restaurants, spa

8.2/10 Very good

998 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 1 min drive
  • Maroma Beach - 16 min drive
  • Quinta Avenida - 20 min drive
  • Mamitas Beach - 25 min drive
  • Playa del Carmen Main Beach - 24 min drive
  • Playa del Carmen Maritime Terminal - 29 min drive
  • Playacar Golf Club - 34 min drive
  • Xplor Theme Park - 31 min drive
  • Xcaret Eco Theme Park - 34 min drive
  • Ferry to Cozumel - 38 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.1 miles/22.8 km

Restaurants

  • Casa del Lago - 7 min drive
  • Burger Stop - 8 min drive
  • Fonda Argentina - 10 min drive
  • La Brasserie - 11 min drive
  • Koh Thai - 11 min drive

About this property

Ocean Maya Royale All Inclusive Adults Only


Property Location
When you stay at Ocean Maya Royale All Inclusive Adults Only in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleon Mayakoba Golf Course and Maroma Beach. This 4-star property is 9.6 mi (15.4 km) from Quinta Avenida and 10.2 mi (16.4 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at La Hacienda, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges.


Business, Other Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 2012 square feet (187 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 320 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • On the beach
  • Tennis
  • Volleyball
  • Shopping
  • Golfing nearby

Working away

  • Meeting room
  • Conference space (2012 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool umbrellas

Facilities

  • 32 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Blue Moon – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 650 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A
Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

Frequently asked questions

Does Ocean Maya Royale All Inclusive Adults Only offer free cancellation for a full refund?
Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ocean Maya Royale All Inclusive Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ocean Maya Royale All Inclusive Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Ocean Maya Royale All Inclusive Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Ocean Maya Royale All Inclusive Adults Only?
You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
What is there to do at Ocean Maya Royale All Inclusive Adults Only and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Ocean Maya Royale All Inclusive Adults Only also has 4 bars and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Ocean Maya Royale All Inclusive Adults Only?
Yes, there are 5 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include Casa del Lago (2.7 mi), Burger Stop (4.6 mi) and La Brasserie (5.1 mi).
Does Ocean Maya Royale All Inclusive Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.9/10

Staff & service

8.1/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Poor

Naseem, 4-night trip
Verified Hotels.com guest review

4/10 Fair

You get what you paid for food was ok beer and liquor the cheapeast the could have... honestly i will never stay here again ...also our shower water will go all over the restroom... But the guy who carry our luggage was the nices person their his name Noel other than that staff are very rude ...i hated thsi experience couldn't wait to leave this resort
SUSAN, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Food and drinks were great. Beach was dirty because of seaweed but not their fault.
Wojciech, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

My husband and I stayed for five days at it was the best experience! The staff are very friendly and helpful. There’s always plenty of free activities to do on the resort. There are also affordable excursions to do that is totally worth it! The restaurants were all delicious and clean. The property is well tended to. The best place to stay!!
Samantha, 5-night romance trip
Verified Expedia guest review

6/10 Good

Hated the SEAWEED that was on the beach. Could not access beach nor could one stand the smell of the toxic dead SEAWEED
LaFran, 4-night romance trip
Verified Expedia guest review

2/10 Poor

If you read no reviews about this property, please at least read this one. My fiance and I booked this resort for our honeymoon. We were supposed to be there for 5 days and left after 36 hours. First, the pictures you see posted of this resort are not even remotely accurate. The rooms, property, and especially the food, look nothing like what is displayed here. We were taken to our room and were momentarily worried we arrived at the wrong resort. Immediately, staff started letting themselves into our room with towels or chocolate, even though we told them not to come in, that we weren't decent. They either didn't understand us or ignored us. We had room service delivered several times and they let spoiled food and plates accumulate in our room. We attempted to go to the swim-up bar and as soon as we got to the bar we were utterly overwhelmed by the smell of body odor just wafting off the pool. You get in the water and felt slimy and gross. The final straw was Tuesday night when we got food poisoning. We thought that the hibachi restaurant would be safe, but within an hour of getting back to our room we were fighting over who needed the toilet more. I have never been in such pain as I was that night. We immediately contacted Expedia and got on the next flight home. Any photos that seem appealing and beautiful are a lie and any reviews claiming this is "a gorgeous and tranquil resort" should not be trusted. Go somewhere else, your stomach will thank you.
Charles, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Everything was totally fine, nothing overly nice but wasn’t lacking anything. Small and uncrowded which was nice.
BENJAMIN, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Christopher, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Weather was great entertains and food amazing. The beach very clean. I enjoyed it
Haina, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Kaela, 7-night trip
Verified Orbitz guest review