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Hilton Cancun, an All-Inclusive Resort

4.5 star property
Beachfront property in Cancun with free water park, restaurant

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi
Lobby
2 outdoor pools, pool loungers
Sports facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Connecting rooms available
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and 2 poolside bars
  • 2 outdoor pools
  • Free water park
  • Free children's club
  • Fitness centre
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Garden
The price is S$557
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Hair dryer, dressing gowns, towels

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
Rainfall showerhead
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds (Sunset View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Sunset View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View, Corner

View from room

Room, 2 Queen Beds, Ocean View, Corner

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim Up Pool View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Corner

Living area

Room, 1 King Bed, Ocean View, Corner

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Living area

Presidential Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

Living area

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Nature view

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim-Up)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Nature view

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (Swim-Up)

View from room

Suite, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Hypo-allergenic bedding
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Oceanfront (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Suite, 1 Bedroom, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Hair dryer, dressing gowns, towels

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Swim-Up)

View from room

Room, 2 Queen Beds (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Family Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
2 bedrooms
Hairdryer
Separate bath and shower
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

View from room

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Suite, 2 Queen Beds

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Swim Up Pool View)

View from room

Suite, 2 Queen Beds (Swim Up Pool View)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Swim Up Pool View)

View from room

Suite, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Oceanfront (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Swim-Up)

View from room

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Queen Beds

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Exterior

Hilton Cancun Mar Caribe All-Inclusive Resort

Pool
Spa
Airport transfer
Pet-friendly
8.6 out of 10, Excellent, (2065)
The price is S$593
includes taxes & fees
20 Dec - 21 Dec
Hilton Cancun Mar Caribe All-Inclusive Resort
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About the area

Map
Highway 307, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 12 min drive
  • Moon Palace Golf Club - 13 min drive
  • Petempich Bay - 17 min drive
  • Puerto Morelos Beach - 22 min drive
  • Riviera Cancun Golf Resort - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 31.1 miles/50.1 km

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute drive of Moon Palace Golf Club. 2 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness centre and a steam room. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a free water park and a free kid's club. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

At a glance

Hotel size

  • 714 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 total, up to 23 kg per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • Free secured on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Trampoline
  • Paddleboard on-site

What to do

  • On a private beach
  • Kayaking
  • Paddleboard on-site
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Snorkelling nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Paddleboard on-site

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Free water park
  • Arcade/games room
  • Steam room
  • Water slide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns

Sleep well

  • Hypo-allergenic bedding
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Azulinda Lobby Bar – On-site lobby lounge.
Azulinda Market & Cafe – On-site café. Open 24 hours. Open daily.
Vela Food Hall – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
La Luce – This restaurant only serves dinner. Open daily.
Maxal – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from November 28 2024 to December 7 2024 (dates subject to change):
  • One of the swimming pools

Pets

  • Pets are allowed for an extra charge of MXN 1100 per accommodation, per stay

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Cancun, an All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Cancun, an All-Inclusive Resort?
Yes, there are 2 outdoor pools and a children's pool. One of the swimming pools will be unavailable from November 28 2024 to December 7 2024 (dates subject to change).
Are pets allowed at Hilton Cancun, an All-Inclusive Resort?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 23 kg per pet. There's a charge of MXN 1100 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at Hilton Cancun, an All-Inclusive Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Cancun, an All-Inclusive Resort?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hilton Cancun, an All-Inclusive Resort and nearby?
Have fun with on-site activities such as kayaking and cycling. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 poolside bars and a private beach. Hilton Cancun, an All-Inclusive Resort also has a steam room and an arcade, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hilton Cancun, an All-Inclusive Resort?
Yes, there's an on-site restaurant, Azulinda Lobby Bar.
What's the area around Hilton Cancun, an All-Inclusive Resort like?
Hilton Cancun, an All-Inclusive Resort is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers give top marks for the property's prime location.

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Fun times
The resort had very good amenities, minus maybe a tennis court. The staff were very friendly and helpful. The condition of the property was fairly new. Lots of good food options...make your reservations as early as possible. Would definitely visit again.
Amphitheatre
Sunil, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Victor, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Wonderful hotel
It’s our second time staying here. Overall wonderful hotel. Alexis at the maxal restaurant was exceptional. I’ve never met anyone so attentive and courteous 👍👍👍
Boram, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Zalak, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

I recently stayed at Hilton all inclusive resort in Cancun, staff was rude, the food was bland, and worst the amenities were simply aweful. My 8 year old daughter was swimming on the kids pool, I noticed something in the water, a kid has defecated on the pool, tried to contact a manager a lifeguard, no interest, until an hour later, I pulled out my daughter out of the water immediately but now she has a rash on his arm. I have pictures of the specimen in the water and iam debating to put them on trip advisors or Expedia website. Simply disappointing.
jose, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay at Hilton Cancún has been nothing but pleasant the moment we stepped foot into the resort. The staff members are wonderful and has made this stay stress-free. The amenities included made everything convenient and amazing!
Angie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Hilton Cancun is Great! Food was amazing Staff was amazing to many names to remember to give recognition. Will return again.
Andre, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I wish you had more verity in beers and alcohol like corona and modello and patron And don julio
Parminder, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I love everything about the hilton cancun , amazing experience
Lerynitza, 4-night trip
Verified Expedia guest review

6/10 Good

The property itself was nice. It wasn’t as big compared to the ones I’ve been to before. We got it for cheap too, so you really get what you paid for. Few things that gave me the ick were how unfriendly the staff were and how misleading the amenities listed upon booking were. Probably wouldn’t book here again.
Al Mary Kathleen, 3-night family trip
Verified Expedia guest review

6/10 Good

jerome, 5-night trip
Verified Expedia guest review

8/10 Very good

This is a new and beautiful property. It is nested between the ocean and jungle. we went in August so it was extremely hot and humid but the hotel did a great job with picking up all the seaweed from ocean & And the staff was very nice. The only thing I wish they had more was family style entertainment. We did watch Aladdin one night and that was a cool show
Ruby, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff!! The main pool was a little too warm and the pool was cloudy. The pool bartenders were excellent. The hotel lobby could have used one or two more, as it was always packed. The beach Does not have the prettiest water. This is the first time I’ve been to Cancun and stayed where the water was not that crystal clear pretty blue. The hotel was beautiful though!
Lisa Ann, 6-night family trip
Verified Expedia guest review

6/10 Good

How they charged us for dinner when listed as all inclusive.
Esra, 3-night trip
Verified Expedia guest review

8/10 Very good

Julien, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Leslie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Kiranpal, 4-night trip
Verified Expedia guest review

6/10 Good

Silvia, 3-night trip
Verified Expedia guest review

2/10 Poor

I was standing & waiting get a drink 5 mins. I was never asked if they can help me. I got food poisoning the very first day.i was in bed for the entire trip. I had to have the doctor come to my room. I did not get to enjoy this trip.
Aracely, 3-night trip
Verified Expedia guest review

10/10 Exceptional

One of the best hotels, the food is actually good, the restaurant staff is helpful and nice, the beach was calm and beautiful with two outdoor pools, drinks plentiful and tasty. Reception staff in some cases was the only downside, not very friendly as if it was a huge burden to answer a few questions. Definitely would return here again. FYI the hotel is not near Cancun hotel zone.
Claudio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

would totally recommend hotel to everyone! and most definitely wanting to return with my family!
KC Stephanie, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I have had the pleasure of visiting one of the finest establishments, characterized by its exceptional cleanliness and the impeccable service the entire hotel staff provides. Having a transportation service to and from the airport would be nice.
Kamal, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The entire staff from the bellboys, reception (check-in), concierge, hostess, restaurant managers, waiters, chefs, food and drink service manager, bartenders, shops attendants, cleaning crew and pool staff were fantastic. My wife have gluten allergy and the restaurants took care of her in a very impressive manner. The coffee shop ordered gluten free items for her that were even transported separate from the regular order. We are definitely returning next year.
Ricardo, 3-night family trip
Verified Expedia guest review

4/10 Fair

Timothy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was very good, restaurants was excellent, pool was good
Behnam, 6-night family trip
Verified Expedia guest review