The Belvedere Hotel - New York

Warm welcome and accommodation from the staff and front desk. Clean and spacious room. Very convenient location, walk to Time Square.

All was good . Except for 2 days, the housekeeping keeps forgetting to replace bath towels and ddn’t replace the body lotion which I was using. Stayed for 9 nights. Great location , quiet and walking distance to everywhere near Times Square and all theatres

The hotel is a good location, walking distance to Times Square and Fifth Avenue. It is near to a sub-way too and Port Authority Bus Terminal. However, we were taken by surprise that we could not store our luggage overnight with the hotel. We stayed 5 nights in this hotel, after which we went to Niagara Fall for 3 nights before returning to the hotel again. I have booked the hotel because I saw the luggage storage facilities listed as one of the criteria. In the end , we need to make arrangement to store our luggage in another storage facility and incurred extra time and cost.

It felt like sleeping in a room with a helicopter inside despite paying extra for upgrade to a room that looked more like those shown in your wedbsite. The staff were rude and unhelpful. Shocking how it secured the high rating by other guests. My worst experience I ever had with a hotel in decades of travel.

Our room was near the service elevator. It had a very small bathroom. The tub had no grab bars and a slippery surface. We could not regulate the heat of the room. I have never been in a hotel room where the guest could not regulate the temperature. We have stayed at the Belvedere in the past and have always had excellent rooms. This was a major disappointment. On a positive note the staff was excellent. The concierge was particularly helpful.